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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not at all the quality I would expect. They do however make the price seem really high so you think you're getting a really good deal because you never pay the listing price so therefore you always think you are getting such a good deal. In reality you are still buying overpriced junk.
Through the number of orders I've made, fabletics has always delivered on time with great service. App always works well. Returns have been easy. In store service is great too. I haven't had a negative experience yet.
Hello Anthony,
We are glad you are enjoying our products and delivery timeframe! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I look on the site frequently and the cutest clothes are always sold out in my size. Also the sizing seems to vary greatly. I've had to return several items because they aren't true to size.
Hello Andrea,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Prices are pretty high, but great thing is sale with vip brings it down to more reasonable-great price!
Hello David,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I bought 4 pairs of M boxer briefs and 3 pairs of pants.
Boxers are a little on the small side, but not bad.
I love the material used in the pants, but unfortunately the legs have horrible shaping to them. Very baggy and unflattering
Hello Andrew,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Was sent a very small pair of pants that didn't fit anyone in the house. Asked for refund. They refused unless I sent the misery item back. They promised to send a pre paid container. They never did. You can't send an email from Canada and their customer service person was no help refused to unsubscribe me. I have been asking to get off this roller coaster for over a year and they just keep taking money from my account. DO NOT BUY FROM ANY FAB COMPANY!
Hello Amber,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The website is way too slow to the point that it makes you not want to wait for it to load and I've tried it on phones, laptops, desktops. It's just not a very user friendly website. I didn't have a problem navigating the website, it's that the website is terrible. It's slow and also doesn't filter out the things that are not in stock even when you put in your size. The quality isn't the best and the prices keep going up. Last month for my membership before I cancel it.
Hello Abbe,
We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have only ordered clothes for my 8 year old daughter. I am very impressed by the style, quality and, affordability.
Hello Neville,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Ordered 2 pairs of leggings for $24 2 days after Christmas. Thought I was getting a great deal. No updates for a couple weeks, so I checked the website. Fabletics website showed shipped, but when I followed the tracking info, it showed package not received by shipper. Contacted Fabletics and they said they couldn't do anything unless it had been 15 business days after the date of purchase. Waited a month (in actual days) for something to change, until it had finally been 15 business days and the exact same information showed on my account as the day I ordered them. Requested a full refund and Fabletics refunded this purchase.
Hello Ashleigh,
We regretfully note that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I love the powerhold leggings and typically buy them all year for leisure and going to the gym. I'm a size small and it's almost impossible to get anything other than black in that size both in store and online. There are a million colors on the website and as soon as you click small or medium the options shrink to just a couple options. I have a billion sets of your black leggings and I want more color so it makes it challenging to stick with just your brand because I'm not able to purchase what I want.
Hello Arin,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I hate that monthly the default is to agree to the charge and if you want to skip the month you have to dig around to find where the skip option is. As soon as my back log of credits are used i will be cancelling my membership
Hello Ami,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Have been a satisfied member for years. Love the products, very stylist and well made!
Hello Mary,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Their prices keep rising and the quality/design/style are not worth what they are offering. I wish they would return to more traditional style of workout wear
Hello Adrianne,
We always aim to deliver products with good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered 2 shorts for $24 and received 1 pair and was then charged $60 for a membership I did not select nor want. It took multiple calls to get this rectified. The one pair of shorts I did get were average at best and not particularly well made. Customer service was rude and unhelpful.
Hello Andrew,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
When placing the 2 for $29 items in the shoppng cart, the price does not reflect. I will be cancelling
Hello Aimee,
Thank you for your review. Our Member Services Team will contact you right away to address your promotion concern.
Best,
Renz
So impressed to have leggings that are long enough for my 6ft plus size frame! They are affordable when finding them on sale, too!
Hello Amy,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I love the member program because you can skip or buy and sometimes I just don't have it in the budget for that month. The clothes are so versatile and they are made with great quality.
Hello Anna,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
La amo es una marca espectacular y de muy buena calidad y el servicio al cliente muy capacitado la recomendaría siempre
Hola Angélica,
¡Nos alegra que estés disfrutando de nuestros productos! Nuestra misión es usted, y nos alegra mucho saber que está satisfecho con la ayuda que le brindó nuestro Equipo de Servicios para Miembros. ¡Siempre queremos asegurarnos de que lo traten como un miembro valioso y que su satisfacción lo sea todo para nosotros!
Mejor,
Zeth
It's been over a month sitting Fabletics took my money and has sent me nothing. This is an awful company that has no problem ripping you off. Keep your money and bank information as far away from Fabletics as you possibly can.
Hello Adam,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really like the Only Pants that I started with - they can be worn anywhere - golf, work, church, you name it! I'd like to get more in the future but I don't know if I can navigate their program for a year.
Hello Scott,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Misty,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth