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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I think most of the clothes are very expensive, and I didn't like the fact that I had to subscribe to have discounts. And if I don't remember to skip the months I do have to buy something. It is a kind of abuse I have to accept to have the discounts. That 's the reason I get out.
It took 3 weeks to get a return label for a product that was not as described.
Hello Fran,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Site worked fine. Product as expected. Required to enter more info so here it is.
Hello Amber,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I enjoy the clothes a lot! However I find that when I fail to skip the month and I am required to spend money that I wasn't planning on spending, especially in this economy, it grinds my gears. I even mentioned it to the customer service lady at fabletics and I couldn't be refunded my $55 because it was a "member credit."
Fabletics customer service also indicated that their customers find the monthly email reminder to "skip the month" to be a sufficient reminder. Either I don't get the email they are talking about, or if I do, the reminder must be so small, I don't have time to scour every email I get. This "reminder email" is not helpful to me.
I am part of another company that has a similar set up and they not only have plenty of communication about the shipment coming up and you have the opportunity to accept it or push it to another month, they also have an amazing return policy so I can be refunded if I forgot to push my shipment to another month. I get my money back.
I realize that everything that has bothered me about fabletics is probably in some fine print that I agreed to. But I still don't like it. I will be canceling soon.
Hello Alyssa,
We are glad you are enjoying our products! Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
It's ok for the price. Not real quality items. Don't last long break and rip easily
Hello Aarilynn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've never been disappointed by a Fabletics purchase. I've recruited dozens of fam and friends to experience the greatness as well. It's all I wear for work, gym, and my weekend gear.
Hello Austin,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Prompt shipping and receiving merchandise. My granddaughter absolutely loves the "star boots" and her pink duck boots. She's happy so I am happy!
Hello Linda,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I had several credits as I did not need new gear just yet. They have expired my credits even though I paid money for them. In my option that is stealing. I will be cancelling my membership due to this.
Hello Amy,
Thanks for sending your review! Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I used Fabletics for about 5 or 6 years. The quality of the clothing I purchased was good, and I am still wearing many of their pieces. I don't have a desire to purchase regularly nor an income that allows it. I discontinued my membership because I needed to cut my monthly expenses and credit card debt.
Hello Audrey,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I placed an order and then got an email saying it was delivered somewhere in Arizona. I live in Alabama. It was suppose to be a Christmas gift
Hello Shannon,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I had two member credits from months that I forgot to skip on time. I'm a bigger post partum mom and I was hoping to lose a little before I ordered something. Turns out they just expire the credits after 12 months. They stole over 100$ from me and left me with literally nothing to show for it.
All cool, I'm sure Kate Hudson needs that money more than I do…
Hello Ross,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Deidre,
Thank you so much for loving our brand! We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Products were good. But did not realize that by ordering I was signing up for a subscription. I do like like being enrolled in monthly subscriptions, especially at $59 plus dollars a month. So I basically threw away $59
Hello Astra,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered TWO pairs of these leggings in my normal size but because the material is so thick and not like active wear they were extremely tight and hard to get on. Once on, they are stiff and uncomfortable to sit in, i can't imagine doing an actual work out in them. I then bought a pair of joggers and sized up to a Medium thinking their brand just run small and I swim in them because they're so big. There inconsistency of sizing makes me want to never ship this brand, especially because the majority is online and returning is inconvenient.
Hello Anna,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been singing Fabletics praises for a few years now and I don't plan on going anywhere else anytime soon. My only complaint lately is that some of the leggings I bought recently seem to be made with not as high quality as the leggings I bought in the past. The fabric just didn't seem as sturdy or as thick as some I've bought in the past. I'm hoping I just read the description of the leggings wrong or That this was a fluke.
Hello Abigail,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
So far, I've enjoyed being a customer of Fabletics. My only concern is that my credits (money I've already paid) can expire. Also, if I decide to cancel it seems that I might lose my credits? That seems a little off. Let me do what I need to, you already have my money.
As far as the clothing, I really do love it. I've noticed the bras aren't as high impact as they could be for anyone larger than a C cup. My husband really likes the new golf pants. I am excited to see their plans for scrubs.
Hello Andrea,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love everything I got. My leggings are rolling down while working out but that's probably because I got a large and then lost a lot weight… no complains so far.
Hello Faiza,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Pant didnt fit as expected on the crotch/thigh area, should be more tightened. Dissappointed with the shape advertised and got.
Hello MD,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Both the pants and two shorts I purchased were entirely too big. The two pants I purchased, looked and fit completely different from your commercial. We hated them.
Hello Laura,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
These work out pieces are no joke! They're a great price and quality. They got great and unlike other work out gear they are not see through so you can work our comfortably and without feeling like you're showing too much in the gym. I haven't been disappointed by an item yet at all!
Hello Arisbeth,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
We are glad you are enjoying our products! Your feedback about the VIP membership and product pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth