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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I wish no stars were an option. I ordered my order on December 26 and it's currently February 4 and I still haven't received it. I paid for express shipping which was additional $15 and my order still hasn't come. I open my tracking link all week these past few weeks and it still says the same thing. I have called Fabletics numerous times, and they keep proceeding to tell me to due to the weather which is hard to believe because I tried to file a claim with FedEx and they said that they haven't even received my package yet to their facility. Hopefully I receive my package this month.
I love Fabletics! They are so easy to purchase from. Their customer service department is one of the very best I have ever seen. If you have any question or problem or a return, they are available 24/7 and you actually get a live human being! They quickly take care of whatever your needs are and you can also order from them by calling their number. They also have a long 90 day fit guarantee. However their sizing is so consistent that I have only needed to return a couple of items out of probably 50+ orders. I will continue to be a loyal customer and have started purchasing for several family members who now also love the brand.
Hello Angela,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Easy to place orders, make exchanges and returns. The products are high quality.
Hello Ashley,
We are glad you are enjoying our returns and exchanges! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the products, when there are sizes and styles that I want. Seems like sizes and options are limited and hardly ever updated. The website is overall good, although I wish when buying a bundle, it was easier to mix and match. I wish there was an option to build your own bundle. There are often time I want a top from one bundle and hope I could add it to a different bottom.
I love fabletics, and love to workout in the gear. I do often skip because of the sizes are out and the bundles aren't exactly what I want.
Hello Angela,
It is with great regret that we received your feedback regarding the options we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
As always every time I go into the Fabletics store I am given top customer service. The people who work there are always very very helpful.
If I could make a recommendation on the location, I would suggest that when the lease runs out at the St. Louis Galleria that you find another location to move to in St. Louis. Perhaps even a larger store with more selection. The St. Louis Galleria has been experiencing a very large influx of crime which is progressively getting worse. The local municipal police as well as the St. Louis Galleria Security does not seem to be able to get a handle on this problem. I use to have an office across the street in a high rise and I know first hand about the constant crimes against people in the parking lot which have not been made public. Having been born and raised in St. Louis as well as a large social circle, we do not feel safe going to that mall. The robberies, car jackings, assaults, and at break ins are astronomical at the St. Louis Galleria. At this point I would be concerned for yoir employees safety.
Hello Aimee,
We appreciate your positive comments about our Member Services Team. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I don't recall having purchased anything from Fabletics at all.
Hello Lisa,
Thanks for sending your review! Your feedback abut your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love the things I got! The puffer scarf is so handy'! Always satisfied with the clothes I get...and especially when there is a sale! Supreme Quality!
Hello Marianne,
We are glad you are enjoying our promos! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Fabletics has made it REALLY difficult to skip the month!
It used to be so easy, I'd get a reminder on the first of the month and I could go straight to the homepage and the Shop or Skip button was right there.
Now I don't get anything until the fifth of the month and I have to click around to find the skip button. I don't like the credit system, and I feel like they are making it difficult on purpose, I'm seriously thinking about cancelling my membership.
Hello MJ,
We are glad you are enjoying our products! Your feedback about the 'Skip the Month' option and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
It was easy to pick items and use my points. They gave easy options to return items that did not fit
Hello Anjelika,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
Great quality. Love the deep pockets for your cell phone. Great customer service.
Hello Kay,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
When I signed up I thought I was just a member, not a VIP member. I didn't want to have to skip months so my card would be charged every month. I'm a male so I only use this site to buy gifts for my wife.
Hello Arnold,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Pretty good experience with fabletics. I just wish the monthly fee was not so pricey when it comes to purchasing items.
Hello Arthur,
Thanks for sending your review! Your feedback about the VIP membership and the monthly member credit option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
When the clothes were on a discount it was a great deal! Good fit and quality. But regular pricing is a bit high!
Hello Michael,
We appreciate the feedback you shared regarding the offers that we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Charged me 60 dollars after buying some leggings for my wife and said it was a membership fee
Hello Austin,
It is with great regret that we received your feedback regarding the charge on your account. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
She helped me resolve my problem quickly and was comprehensive. Very competent she should get a raise!
Hello Moussa,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by Tiff. We always want to make sure you are treated as a valued member and your satisfaction means everything to us. We will definitely relay this review to the whole team to let everyone know of your positive experience!
Best,
Zeth
Love a good sale but hard to find colors and sizes that I want and the website is slow
Hello Ashley,
Thank you for sharing your experience online and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My dad loved the lightweight feel of the pants I got him for golfing! (The Only Pant- Modern Fit) Especially good for hot days in South Florida.
Hello Alejandra,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Ordered online … then 2 weeks later a charge of $60 for membership fee. I do not recommend.
Hello Aimee,
Thanks for sending your review! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Size was wrong. Tried their online support. No Luck
Hello Andy,
We are sorry to hear that you were not satisfied with the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The shipping is so fast. Easy to order online.if you don't want to order or you don't have a budget you can skip a month.I always recommended to my friend and co-worker.
Hello Jennifer,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amaryce,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia