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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Never listened. Never got my package NOR refund! I'm unhappy with Fabletics
I was a VIP member and bought clothes with my VIP points then ended my VIP account because I didn't want to continue paying $50 a month. The merchandise never came and I didn't get a refund because my VIP account was deleted. I ended up down $150 with nothing to show for it.
Hello Alex,
It is with great regret that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The best quality and super cute design on both tops and bottoms. Got the softest oversized sweatshirt that I basically live in.
Hello Mollie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Dave,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Never asked, was never told about subscription. No notice of funds being withdrawn. Avoid Fabletics!
Hello Richard,
We regretfully note that we received your feedback regarding our VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I never received the order from you that I purchased for the pair of thigh high thermal compression stockings. Also, I never received a confirmation email from you that it was actually delivered to me. If you are a legitimate company and not a scam, please replace my order or refund me. Sincerely, Michelle Rye. PS please respond ASAP
Hello Michelle,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've been an off and on customer for 4 years. The fit and quality of the products are good but have decreased over the years. Prices have risen which you could expect but there are extra taxes and fees assessed now and the last few purchases have not been up to par.
Hello Amber,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
When the product finally arrived I was pleased. The shipping took forever.
Hello Andrew,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Monthly cost was had for me to call and skip and sometimes I didn't have the $$. It's just not a system that works for me.
Hello Amy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly member credit is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Chris,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
I paid for expedited delivery (2 day) and received merchandise 10 days later. Not pleased.
Hello Amy,
We are sorry to hear that you were not happy with our shipping policy. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Hello DeAnna,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am really disappointed at how cheap the material is. After 1 wash everything looked like it was years old play clothes. Shame!
Hello Linda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Leggings got damaged in the middle of gym session I have taken the pictures of the damage which I returned unfortunately I got the similar one in the return not sure if I will use it anymore
Hello Archie,
We regretfully note that we received your feedback regarding the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I found the sizes to be somewhat off and there was no readily available return or exchange
Hello Demetress,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered two pair of leggings and I ordered my normal size, but they didn't fit. They are made small.
Hello Angie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Really comfortable and great service
My outfit was amazing fits great and I will become a regular customer from now on
Hello Francisca,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
I have been a customer of. Fabletics since they first started. I love the look and feel of their leggings. Lulu has a great product but for the money and quality…Fabletics has my vote!
Hello Angela,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
My favorite leggings being a mom my weight fluctuates and they've gone up and down with me and always feel great and lots of room in the pockets!
Hello Cierra,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
My son loved the shoes only that they took almost a month to arrived. Other that they are pretty good
Hello Dora,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ava,
Thank you for sharing your experience with the order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary