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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My last order with Fabletics never showed up, though it said it was delivered. I tried to contact a customer service rep, but it's just automated robots with queued answers. No one actually helped. I love the clothes, but when you've been a faithful customer and run into an issue, a real person should actually be reachable.
I got 2 pair of leggings and I love them. I hope they last forever! Good quality
Hello Antonella,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered the Define Powerhold leggings and the Oasis Pureluxe leggings. The Powerhold stays put well during my workouts, but really shows panty lines much worse than the less expensive leggings I have - even though I wear the "no show" type. The Pureluxe are comfortable and soft, but apparently not meant for actually working out in. The waistband constantly rolls down. I'll stick to the less expensive leggings I find at TJ Maxx.
Hello Alison,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Amazing, our family loves Fabletics and will continue to purchase this amazing product.
Hello Angela,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I love the quality with the leggings but over the past two years prices have gotten way to high. Should be offering better discounts to subscribers than new comers it takes a lot of points to earn an outfit.
Hello Autumn,
We appreciate the feedback you shared regarding the offers we have. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered the XL tall based on charts provided and have found them too snug (hung up one set to wait until I lose a few inches) the pants fall down with gravity as I'm constantly having to pull them up, also thought they would be longer to cover more of my legs toward the ankles.
Hello Kelly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
No sizes for my size group (m/l) and need more variety. I love this brand but recently there's been nothing
Hello Anie,
Thank you for taking the time to leave a review. We are very sad to know that the sizes you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Store employees were not helpful and friendly.
Issue with my order then call the customer service help line and the person I talk on the phone was not helpful.
Hello Angeline,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have experienced so many bugs, glitches, and delays with the website and especially the app that it's really turned me off from purchasing from Fabletics as much as I used to in the past. Please please invest in improving your technology! It really is frustrating to use.
Hello Emma,
Thank you for taking the time to leave a review. Your feedback about our website is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
To me, it just sounds like a bunch of crap being sent out to steal peoples money
Hello Adryene,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Product came as described and pictured. Nice quality shirt, but just wish it wasn't as sheer (but that's personal preference)
Hello Aneshma,
We appreciate the feedback you shared regarding the styles of the items we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I have purchased Fabletics leggings for a few years now and I have been extremely satisfied with their quality, durability, and comfort. I last purchased items on a special sale and I ventured to try outfits I wouldn't normally try and I'm thrilled with my new buys. I would definitely recommend them.
Hello Alma,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shopping needs.
Best Regards,
Clark
I have ordered throughout the years. Best prices for kids.
Hello Doris,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Hello Billy,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Sounds fishy - bait and switch 1 Credit is like $60 and you hit us with 1 Credit for like $20-30 items... get your act staight and make it valuable for consumers here as we feel scammed as you autocharge that monthly and jip us for using this against 20-30$ worth of product. Change your model -- the logistics is improving.
Decent product quality nonetheless
Hello A,
We regretfully note that we received your feedback regarding member credit usage. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I had cancelled my acct and someone got my information and placed a fraudulent order with my name and credit card being shipped to New York. When I received the shipping notice I contacted Fabletics right away. Their customer service was rude and would not resolve the problem. I will never do business with this company again.
Hello Alice,
It is with great regret that we received your feedback regarding our VIP program. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Shouldn't have to pay to buy your product. I like it ok but not much different than any other yoga pants.
Hello Peggy,
Thank you for your feedback. Our Member Services Team will contact you right away to address your payment concern.
Best,
Renz
The VIP, whole deal is foolish and a bad way that keep customers. I also ordered a swim suit two piece and got only the bottoms.
Hello Alvin,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hello Aiden,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I like fabletics but sometimes there stuff is lile the rest.they used to be more innovative. Dont love the colors.
Hello Andrea,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz