On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was just annoying to have to remember to skip every month and then get charged, now the membership prices have gone up and the quality of their leggings has gone down. Their leggings used to last me 2-3 years now I'm barely getting a few months out of them. Not worth the money.
I feel like I am being ripped off monthly. I joined when Fabletics started. It was a good deal with great clothing. Now everything is always half off and the quality has gone down. I pay 55 monthly to get a credit to buy something that is always 30 dollars or less. Once I use my credits, I am done for good.
Tired of overpaying to have the clothing fall apart after one wash. I am sure this review will land like every call I have ever made to customer service for help. In the basin of the deep ravine of "I don't give a damn".
Hello Kate,
Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our product quality. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love the VIP/member program. You can skip each month if you don't need anything. I love the quality and feel of the fabrics. It is comparable to Athleta.
We are glad you are enjoying our products and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
When I first joined Fabletics, I loved it. I would accrue credits to order outfits. Sometimes I might want to buy a little bralette or something small and it would still cost a credit. Meaning, I am paying $60 for a bralette. In addition, I am 55 years old and feel everything is geared toward a younger customer.
Hello Amber,
Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I am so happy that I found FabKids online! The clothes are great and very stylish.
Hello Lisa,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Ads portray the products like Lulu but a third of the price. The third of the price is true, but I don't think their products are as good if quality as Lulu.
Hello Ben,
Thanks for sending your review! Your feedback about our product pricing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Appreciate the flexibility of being able to skip months and also that your credits never expire. Get to go on little shopping sprees with my accumulated credits!
Hello Angela,
We are glad you are enjoying our 'Skip the Month' option and member credit usage! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It was hard for me to give this review because I live Fabletics. I think the quality of the clothing is great, but am annoyed that now they consider a bra and a pair of leggings an outfit. Not everyone wants to wear a bra as a shirt and so that has been a huge disappointment. I also don't remember being told that the monthly charge would be going up. I know that the cost of everything has gone up which is hard on many people, but essentially customers are getting less. You can hardly ever get an actual outfit now, but your charging me more. And I don't see how if something is on sale at $15.95 I can use a member credit, but I was charged $59.95. That is not right. A member credit should be at least equal to what I'm being charged monthly and so if items cost less, then there should be a way to put the remaining balance towards something else. There also never seem to be my sizes in anything. I have always loved Fabletics quality materials and that you partner with celebrities. I am also impressed with how wuickly I receive my items.
Hello Michelle,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
They did not fit at all! They are not true to size. Very expensive for the quality.
Hello Bobbi,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My experience was and is great with fabletics my family loves the design and quality of the clothing. We are very pleased and will continue to shop with fabletics
Hello Brandon,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Unhappy with my latest purchase. The leggings faded after one wash. The sports bra is uncomfortable with a weird fit and large gaps.
Hello Brittany,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I hate that I see cute outfits online but when I go to the site it appears the inventory for existing members is different and limited. That is not fair and not good business. I've been trying for months to cancel but I have a hard time finding anything I like to be able to use my points.
Hello Andrea,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Great product you just don't have enough colors and stock of what I want so I probably wont order anymore from you
Hello David,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Product is good except when you sit down whatever is in you pockets falls out. I lost my house keys and dropped my phone multiple times.
Hello Alexander,
Thanks for sending your review! Your feedback about our product styles and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Very unprofessional. I requested a full refund and they did not listen and only gave me store credit.
Hello Brittany,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about refunds is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I started purchasing from Fabletics in 2017. I loved Fabletics quality and clothing options (I still have some items from 2017 that I'm still love with in 2023).
Unfortunately, the quality of service, product variety, and shipping has progressively gotten worse. Most recently I've had an order delivered to the wrong address, I've received a worn and blood-stained swimsuit (gross), and had an order placed incorrectly (twice) by a customer service agent. I'm holding out hope a little longer to see if they stock any new/unique spring and summer items. If nothing changes I'll cancel my membership soon.
Hello Becky,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping/delivery and product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Don't really care for how they fit and the material of what I have purchased. Beautiful colors, not a fan of the material elastic tight feel.
Hello Annette,
We're glad you enjoy our unique styles! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My husband and I have fallen in love with Fabletics clothes! So stinking comfortable, great quality, and love the different designs/styles.
Hello Brianne,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Fabletics and now Yitty have come through for me so many times. I love being a VIP! I feel very taken care of.
Hello Annette,
We are glad you are enjoying our products and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very disappointed. Returned two items due to both being too large. Weeks later, I received one of the two exchanges, but it was the exact same size! And no explanation why I didn't get both exchanged. I sent the one item back Weeks ago, and have yet to receive the correct size. Right now I'm out about 80 bucks with zero to show for it.
Hello William,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alison,
Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth