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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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In attempt to return items that didn't fit I had to wait about 50 days for my refund and basically fight for it because they said they never received the package, even though the tracking said delivered. After asking to speak to a manager they all the sudden "found" the package in their returns department and issued my refund. I want be ordering from them again.
Fabletics is the worst. They always lose my order because even though I put in the correct address they always seem to mess it up. They send it back to them and then when I have to reorder it the item I want is no longer available. They are unorganized and literally the worst.
Hello Caroline,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I purchased one pair maternity leggings and my daughter absolutely loves these. Great stretch especially as she is expecting twins in next month or two. I also orders fun leggings for me and receive many compliments. Thank you for co stay my improving your line of products.
Hello Bonita,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Customer service is extremely disappointing. They refuse to help me cancel - instead suggesting that I just continue to log in and skip every single month. It's absurd and unacceptable.
Hello Jesse,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have purchased a few items from Fabletics before and enjoy them all. The leggings feel great and stay put during workouts.
Hello Candy,
We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The clothes are fantastic. Shipping isn't, takes way too long to receive items. Please consider changing the process. My sizes usually aren't in stock at my local store. Everything I've ordered so far has had to be shipped.
Hello
We are glad you are enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I love Fabletics leggings for weight lifting and running. I am never disappointed in the quality and durability of the product. The website has given me trouble on more than one occasion and I hope that is an area that will be fixed.
Hello Brennan,
We are glad you are enjoying our products! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I've really enjoyed my workout gear. I would recommend it to anyone who wants to try it out.
Hello Lolita,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I have been purchasing from fabletics since the pandemic (their clothes are my new work uniform) and I have yet to have a bad experience. I am always pleased with my purchases!
Hello Erin,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I love the comfort and fit of these leggings! They always look great whether they are brand new or years old.
Hello Beth,
We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have purchased two pants and it's been over a month that I have yet to receive them. Customer service is Impossible to get to and I just want to know what's the update on getting my items
Hello Gabriela,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The work out gear is long lasting, great quality and well designed. The customer service is quick to respond and helps resolve any issues quickly.
Hello Sabina,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Love my 1st pair of Oasis leggings! Super comfy! App is very clunky-needs work.
Hello Becky,
We are glad you are enjoying our products! We're sorry to hear that you had trouble using our app/website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I had no idea I was signing up for a monthly subscription when I ordered some pants as a gift for a family member. There was a huge "sale" and I only had a matter of minutes to get the pants at a certain price. There was a timer at the top of the page, ticking time away, warning me I only had so many minutes to order the entire time I was trying to shop. This made the entire shopping experience a very anxious one for me, so I apparently did not see whatever fine print told me I would be charged monthly. I will never shop from Fabletics again. And I will warn any of my friends and family who mention the website.
Hello Carisa,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Still missing an order that was made months ago. The clothing is good material but the color and design options are limited at least for my size. Just too expensive and not reliable for the price.
Hello Vanessa,
Thank you for taking the time to leave a review. Your feedback about our pricing and shipping/delivery process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Membership is so expensive I brought one time but charged me membership fee even i did not know that
Hello Bijaya,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Every time I go on the site I can't find what I want in my size. All of the pants are the exact same and they run out. What is the point. I would think different styles and cuts would be available at some point but they never are. I went to customer service who told me old stock is replaced by new merchandise. Well the pants are always the same. Sad.
Hello Britton,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Color brighter than expected. But I was able to make it work for me.
Hello Cheryl,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Read reviews. They are awful expected with regard to customer service, the VIP Program, and shipping. I spoke to Cassidy in the store and she and the staff were fine. I picked out a pair of leggings that I will buy tomorrow, but I want be opening an account, VIP or otherwise after reading the reviews. What a mess. Is it poor training, poor management, poor quality hires. Chad? If I were Kate Hudson, I would be ashamed to be associated with this organization.
Carolyn
It's been months of calling customer service and I haven't received a refund. It's a long story with a claim being filed. I have all the documents to prove my refund. The next step is filing a small claim.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lacie,
Thanks for sending your review! Your feedback about our product sizing and return for a refund process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth