On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I don't mind when I have credit to use, but I think you should be able to use that entire $59.95 for product vs having one credit. For example, I really needed a pair of black workout leggings and they had options I could use my credit for, but the leggings only cost $35 if I would have just outright bought them. I end up using my credit on a set of something that I don't really want or need because it makes no sense to use it on something that is priced WAY lower than the cost of your credit.
What lured me in was the advertised price on pants. But, what wasn't clear was that it was only for one pair. The prices changed at checkout. I was automatically enrolled in a membership which was difficult to cancel. I don't recommend this business model at all. It's aggressive and cringey.
Hello Bekah,
Thank you for providing feedback about your experience with the prices we offer and the VIP membership! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Like the concept, not the product design. Some products had a nice cut to them, while others did not. Same with the materials. Same with the materials used.
Hello Brian,
Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I ordered a XL sweatshirt I put it on and it was really short. The bottom of it came up to my waist. The sleeves fit but not the rest of the shirt
Hello Aaron,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
I love the fit and the quality of the products but items are always out of stock either in the size I wear or in the color I want, even in new release.
Hello Rachelle,
Thank you for providing feedback about your experience with product availability. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I originally subscribed when I found out I was pregnant, hoping for some maternity workout leggings. Their selection was minimal, and only came in blank or a pink. When I received the pink leggings, they were see-through!
I've been charged even when I was sure I had skipped the month. When I called, customer service did return my money. However, they make it very difficult to unsubscribe. I tried to use their "chat" feature, and waited 20minutes without response. The only other option is to call to cancel, and they are very pushy to have you retain your membership.
I did order a few bras, which ended up being too large. The return/exchange process was easy.
Hello Alexandra,
Thank you for the feedback about your experience with the VIP membership and the products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Really enjoying the clothes from fabletics! The shirts and joggers are comfortable to wear.
Hello Brett,
It’s great to read your feedback about your purchase and we appreciate you taking the time to share it with us. We aim to provide the best products for every member!
Best,
Allison
Making online purchases with Fabletics is just FAB!. The website is easy to navigate, colorful and pleasing to the eye. Yes, people really do like websites that are colorful. It highlights your products and keeps us searching for more items to buy. Lastly, adding items to your cart and the checkout process was as easy as 1, 2, 3.
Hello Monica,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Buying experience was good. I was expecting to love the pants I purchased, but they are just ok. They are comfortable and they fit well. The external draw string is not ideal. I like pants and shorts that have the draw string on the inside. I like a tapered leg and tight cuffs but I don't like elastic cuffs. A cuff zipper would also be nice to make it easier to get my size 13 feet through the opening.
Hello Brett,
Thank you for the feedback about your experience with the products you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Great clothing no doubt there. However it blows my mind that a multi million or even billion dollar company takes 3 weeks to ship. Absolutely ridiculous.
Hello Brittney,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and handling. Our Member Services Team will contact you right away.
Best,
Allison
I would've paused this month, but when I logged onto the site I wasn't able to. The link was grayed out. It's also not clear if I don't pause and if I don't use my credit, if my credit is banked.
Hello Cara,
Thank you for sharing your experience with the auto-skip feature. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have had an account for several years and usually skip each month but on the months I forgot and didn't skip you get charged and receive a credit for an article of your choosing. So I had 5 credits and at one point I decided to use them and there were only 2 left in my account. Apparently in they're bulls@&t fine print those membership credits expire at one year even though my money is still good and they refused to refund or reinstate those unused "expired" credits. Membership is a scam DO NOT SIGN UP. It's may seem like you save money but in the long run you don't.
Hello Adam,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
VIP member, cause I'm in love with the brand. Durable, exquisite, and wonderful design. Always looking for something like this. Now i got it
Hello Allinee,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
I've made orders and keep returning them. Loved the products initially. Not so much anymore.
Hello Katie,
Thank you for providing feedback about your experience with the products you got from us! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Hello Anita,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing great products for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I personally don't see any value for me to pay a $59 monthly fee, to purchase your apparel. I can go to other comparable stores, pay for merchandise and don't have to pay that ridiculous monthly fee. Your merchandise is of good quality, but not worth the fees.
Hello Anthony,
Thank you for the feedback about your experience with our VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I love the clothing, and the prices are good for the quality. I do wish they had more stock, as things sell out so rapidly. Would go 5 stars on clothing alone, but the website/app are frustratingly slow. Also, please have a way to search for tall size leggings.
Hello Beth,
Thank you for sharing your experience with the website and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I did have a repetitive issue with a particular product and submitted a nice but constructive review. I expected to receive any type of acknowledgement from the company, a simple "thanks for your thoughts and we will look into it" was all I was looking for, but nothing. Nonetheless, I continue to purchase other products and am very satisfied.
Hello Casey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
Absolutely love Fabletics and honestly don't wear anything else. Their items are so comfortable. I have bought my husband stuff too and he loves them.
Hello Shelly,
Thank you so much for loving our brand! We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have credits to use and they tell me they expire and send emails letting me know they are about to expire. I never get such emails. I just logged on and have more credits that have expired. I pay cash for these credits and cash should NOT expire. After I use these last credits I will never purchase anything from this company again. There are too many other company's out there that don't rip off the customer.
Hello Cristy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Analese,
Thank you for sharing your experience with the member credit usage. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison