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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Quality material. Just wish you could order two sizes. I'm a large on bottom and XL in top so have to buy two sets to make it work or use only the top or only the bottom
So far it's been hit or miss with the sizes and fit. Not having a store makes it really hard to try something on because shipping usually takes forever. For this reason alone, I'll probably just stick with Lululemon for my athletic gear.
Hello Benjamin,
Thank you for sharing your experience with the products you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I've been a loyal customer for years... Years! The leggings are my favorite & they stand the rest of time! I run, lift, cycle & even do Jiu-Jitsu in them! Never ever had any problems. Thank you for making a quality product.
Hello Brittany,
It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
Hello Ruth,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing great products and services for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I was honestly blown away by the quality of these leggings / sports bra / t-shirts. I will for sure be buying more!
Hello Ashley,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I love everything I've purchased! Great value and quality products! I appreciate the convenience of the app as well!
Hello Beth,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Last three orders of Shorts were way too long. Returning is too troublesome for me.
Hello Lex,
Thank you for providing feedback about your experience with the products you from us! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I see all these advertisements on Facebook with the amazing and beautiful prints but they are never available or never have my size. I check the app regularly to see what I can find, and it's frustrating. This isn't lularoe with limited edition prints especially if the advertisements are showing prints already out of stock. I saw a Valentine's Day special 3 weeks before Valentine's and the prints were no where to be found. I'll be canceling my subscription until there is more consistency in stocking and availability. Fabletics didn't used to be this way. I have at least 3-4 full outfits from a few years ago, it seems like the brand has gone downhill trying to become a lularoe or supreme kind of brand with limited production to generate interest.
Hello Brittany,
Thank you for the feedback about your experience with product availability and membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
The customer rep helped me and answered my questions and met my requests.
Hello Blair,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
They always have new designs every month and love the colors and prints on the leggings and sports bras. I get a lot of compliments whenever I wear a sport bra with lots of patterns and bright colors!
Hello Brittany,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Tanks - same size but either too loose or tight, no in between, even within the same color
Shorts - they lose their vibrant color almost immediately after the first wash. Stain easily, water/ sweat marks that don't come out. Loose threads from the liner or waist band stitching.
Hello Brian,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
The website is so slow and annoying, it's stopped me from purchasing more items
Hello Sandra,
Thank you for sharing your experience with the website. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Paying 60 dollars a month is a little ridiculous for a membership when you still have to pay for things to purchase. Not sure how you got this to work but think it's a little silly that your membership only gives you a "good discount"
Hello Bryant,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Hello Bonnie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our services! Hope to hear more from you in the future!
Best,
Allison
I ordered three pair of the easy pant for men, and an athletic sports bra. The pant sizes were too small but the return policy and receiving new sizes was simple and quick. I love the pants and the fabric and the fit. Wife loves the sports bra.
Hello Carter,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our customers. We appreciate your feedback and would like to assure you that we will strive to improve your satisfaction.
Best,
Allison
There are a few pairs of leggings that I've purchased that I absolutely love, but some of the other products I've purchased like the cotton leggings, tops, and sports bras are not as great of quality and seem overpriced for what they actually are. Anytime I've tried to buy new pairs of leggings, the ones that are my favorite are always sold out (Trinity high-waisted leggings). Overall, some good products, but not enough to keep me subscribed.
Hello Allison,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability and the prices we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
Between Christmas and about a month ago, i joined the club! I ordered over $1000 dollars of Fabletics for presents as well as myself! I had a lot of points and I was going to use them, when they reached a pretty high amount where I could order their promotional stuff they suspended my account because they said I had more then 1 account! I didn't have a second account! I had fab kids and Fabletics for adults. When I called to straighten it all out, they reinstated my account but took all my points! I feel that I was scammed by the company and have canceled my membership for both! It's sad because I would have been a loyal customer that would have and did order regularly! I will be looking for a different company that is as loyal to me as I am to them!
Hello Simone,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
With total understanding that you all are not 100% responsible for your shipping service - I would say that overall, my packages from Fabletics are taking TWICE as long as packages from other companies. Based on this past order - I had limited tracking capabilities for the first part of my shipment. Once my package hit the USPS - it was trackable - it went to my local USPS building (5 miles from my house) only to then travel down to VA over an hour away, hours later. In total - my package shipped on Feb. 11 and did not arrive at my house until Feb. 25th. That's a total two weeks. Again - this was just one occassion - and I would normally write it off, but I have noticed lately that my Fabletics orders are taking an unusual amount of time to get to my house. Especially based on other products I'm purchasing.
Hello Alyssa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and handling. Our Member Services Team will contact you right away.
Best,
Allison
I am busy with work and family and always forget to call to cancel. I'll try to call today. I wish it were online.
Hello Bonnie,
Thank you for providing a feedback about the membership! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
My daughter loved the black with neon yellow Fabletics!
Hello Ann-Marie,
It is our desire to keep you satisfied with our unique styles and great products. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Danita,
Thank you for the feedback about your experience with your purchase. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison