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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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The fit is not accurate at all I sized up and it's still tight and not stretchy at all or long enough. Same with the bras super uncomfortable sport bras
I love the site and benefits of being a VIP! The scrubs I love these for myself and my daughter because she is a registered nurse.
Hello Canaria,
We are glad that you are satisfied with your purchase and the membership. Rest assured that we will continue providing great products and services for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I had order pants that were to short. I returned them right away and received a text that the company had received the pants back. It has been almost 2.5 months and I am still waiting for my exchange. I marked down the correct length and that I just wanted an exchange and not a refund. No refund was issued but I do want the pants. Very sad customer service
Hello Marion,
Thank you for sharing your experience with the returned order. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
The item I ordered is adorable and durable. I love it. However...in purchasing my one random item, I somehow was signed up for the VIP membership of which I was charged a week later $50 or $60 for. I was so confused because I didn't sign up. So I called to cancel cuz I didn't wat to get charged again. But when I called to cancel they said that I needed to use the credit that I had with that $60membership or it would disappear. Like what? How ridiculous is that, since I still paid for it.
So I say whatever, I will just use the credit, the thing I really wanted was not in stock. So I found something that I didn't really want or need to use my credit on, and then I still had to pay some fees that were almost $7! So I paid $67 for a pair of workout pants that I did not want, which is only like ten bucks cheaper than not having the membership in the first place, so not really a great deal.
And then when I went to cancel, the customer service rep tried desperately several times after I told him no, to try and bribe me to stay with the membership. I'm sorry but no means no. I took time out of my day to remedy this mistake that YOU made, and you aren't just saying alright let me do that for you, but trying to get me to stay, and disrespecting my request. Now I don't know if that is protocol, but either way, I found it extremely frustrating and annoying.
Because of this, I will probably never purchase from this company again, even though I really like my product. It's one of my favorite sports bra's that I own.
Hello Hailey,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability. Our Member Services Team will contact you right away.
Best,
Allison
I ordered some things with the special price and that was great, BUT then the package never showed up and i was sent an email my order was returned(it wasnt i NEVER received it). Then when i tried to get it back the prices went from the advertised value to overprices as sh*t. Now i have store credit that i cant use becuse everything is so expensive.
Hello Benjamin,
Thank you for writing a review! We value your feedback on the store credit usage and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Everyone at the Washington Square Mall location is always great! I'll stop in there just to say hi sometimes, because they're always so friendly and helpful!
Hello Broderick,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great services to our customers. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction.
Best,
Allison
Make it easier to cancel or pause membership. It's obvious what you're doing when basic settings are this difficult to access. Actin like Comcast
Hello William,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
The quality is amazing that's no question but everytime I'm ready to purchase something it doesn't exist. At one point it was maternity, the last time I looked it was no mid rise. I have short legs long torso so high wasted goes up to my rib cage basically
Hello Ariana,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will reach out to you right away.
Best,
Allison
The item I ordered came in damaged. The same item is not available for them to replace it. I have to send the damaged item back, and then once they receive it I have to call again and pick a replacement. If nothing else, let me tell you what I want to replace the damaged item...don't make me keep following up because you sent me a damaged item.
Hello Casey,
Thank you for the feedback about your experience with the product you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I've been using fabletics for several years now and I absolutely love all products! Happy to be a member!
Hello Brandy,
Thank you so much for sharing your shopping experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved it with you. Hope to hear more from you in the future!
Best,
Allison
The monthly membership is inconvenient and not even worth the purchase most of the time the cost of the credit is more than the what the purchase would be if you just didn't use the credit. The quality of the clothes are good but I hate the monthly fee and having to remember to skip it I've actually decided not to shop with them just because of that. The clothes are fine but not significant enough to me to manage the monthly fee
Hello Ashley,
Thank you for writing a review! We value your feedback on the VIP membership and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Was able to purchase many items for my birthday and Christmas. Came in a timely manner.
Hello Julia,
Awesome! We're happy that our members appreciate the effort we put into making sure we provide the best products and services! Have a great day!
Best,
Allison
The overall quality and the material wasn't the same. I have several pair that I bought a few years ago. Did ask you where the new ones didn't fit well quality of material is poor.
Hello April,
Thank you for providing feedback about your experience with product quality. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
First purchase, received items quickly and were as expected. Appreciate the opportunity to opt out of monthly membership as desired.
Hello Kristy,
Thank you for the great feedback about your shopping experience. We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our services! Have a great day!
Best,
Allison
Great! No issues! I love Fabletics! Great staff and products!
Hello Breanna,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
Clerk was very confused. Ended up sending garment to address on drivers license. Never received product.
Hello Brad,
Thank you for sharing your experience with your order. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Very disappointed with this company. How they can legally charge you $50 for a "credit" and allow that to expire after a year is baffling to me. They claim emails were sent warning me, but I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. Will be cancelling my membership.
Hello Ross,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I've been using Fabletics for a few years and used to really enjoy the leggings. I've never liked any other item, including bras, shirts, shoes, and bags, finding them to be of low quality fabric or build. Over the last year, the quality of the leggings has also gone down. The sizing is always way off and the fabrics keep getting thinner. Lately i find they fit more like the leggings at a cheap department store instead of a high-end athletic company. I have canceled my subscription
Hello Amber,
Thank you for providing feedback about your experience with the products you got from us! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I don't mind going in-store, even if my local store is an hour away because the people there are friendly. So, I want it clear that no dissatisfaction comes from store reps.
But there are things that I find dissatisfied with Fabletics as a clothing provider in general. There are really not a lot of clothes that flatter people who are larger, and even less when it comes to short, larger people. Which, why not? They're supposed to be workout clothes, larger people work out too, and want to feel good while doing it. When I do find something that I really like and enjoy, I often want to go back to the site and get multiple. But that item is already out of stock and never coming back.
The fact there are never any consistent items that fit the same as items I've bought and loved is annoying and frustrating. I'm not going to buy multiple of an item if I'm not sure if I like it, so when I do like it and it's already cast off the site, it's just a really frustrating experience.
I'm pretty much just trying to use up the last of my credits so I can cancel my account.
Hello Ashlea,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.
Best,
Allison
Outstanding...good intro to the brand...I was given information and options. It was a great experience. I signed up
Hello Billy,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best services for every member!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bailey,
Thank you for providing feedback about your experience with product sizing. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison