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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had times where I would forget to skip and the credits honestly aren't worth. You're basically buying whatever you are getting and some stuff is even cheaper than monthly fee if you just outright buy it. So I'm my opinion it's not worth it.
The site takes sometime to load on mobile, and I really dislike the new VIP terms. I wish we could go back to indefinite pauses without having to remember to cancel within a very narrow window of the month. It seems icky and dishonest. I love the products but I hate feeling like I'm being manipulated
Hello Katie,
Thank you for bringing this to our attention. Your feedback about the membership and mobile site will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I was duped into "joining" Fabletics including an unauthorized automatic monthly credit card payment which I absolutely did not want. I canceled immediately. Shame on Fabletics. They owe me $59 which will be the last transaction myself or anyone I speak to will have with Fabletics.
Hello Bill,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.
Best,
Allison
I'm been a member for a few years I work in fitness and used sport clothes all day. Fabletics quality is excellent and customer service is always available for questions.
Hello Margaret,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I love fabletics clothing. The styles are great and are always comfortable. The return pro ess is easy too if needed.
Hello Cassie,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
You never seem to have anything I'm interested in, in stock. Some restocking needs to be done before I would come back. It seems like you only have XXS, XS and Small sizes. That's the reason I canceled my account.
Hello Ashley,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.
Best,
Allison
Started my membership back in the summer of 2022 and have been loving fabletics ever since. Love the style, the fit, and the material of the clothing. All soo comfortable.
Hello James,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!
Best,
Allison
Fabletics is a great company that I've been dealing with for several years. The clothing is exceptional. However, the clothing may be a little pricey if you're a member it's always a good deal. They have great sales as well. The customer service has been top notch every time I've had to deal with them, which hasn't been too often.
Hello Bernadette,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the prices we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
I did not know that by purchasing some items at a discount that I was signing up for a VIP paying $59/month for store credits to buy more items. Once I realized and tried to order, they never had the colors or sizes I wanted. I did buy 3 items initially that I like very much, I just feel that they are a bit deceptive.
Hello William,
Thank you for providing feedback about your experience with the membership and product availability! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
The made in China clothing is not worth the sale price as far as quality goes. Even with the sale price I am returning due to fit being far to lose on the upper-half of the legs and the crouch length being way to long, unnecessarily long. VIP monthly coast of very over priced under valued clothing, the cost of the VIP subscription is absurd, if the clothing made in china with off-branded elastic fiber (Elastane) would be reasonable for $10/Month if the clothing fit was better with more "Tall" sizes available.
Hello Bradley,
Thank you for sharing your experience with the products you received from us and the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
My online shopping experience was overall wonderful. I was able to find exactly what I needed as gifts.
Hello Cassandra,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
It is nearly impossible to get ahold of a real person to speak with. I had to end up using FB messenger because the email provided on the website said it was invalid and any messaging via the site would direct me immediately to a page saying that it was undergoing maintenance. I struggle every month to do the skip option, because whenever I login, and select skip, it, again takes me to a page saying theres maintenance being done. Very convenient, because then they can charge me for the next month. I have had my order canceled for an unknown reason multiple times and then its impossible to speak with anyone about reordering.
Hello Ashley,
Thank you for bringing this to our attention. Your feedback about skipping the month and your order will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Like the leggings on my daughter the material seems solid and great green color! They may run a little small
Hello Nancy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product sizing. Our Member Services Team will reach out to you right away.
Best,
Allison
I tried to cancel my membership and it was impossible! They make it so difficult and when you finally get a hold of a real person they try to bribe you into staying for like 10 minutes. The stuff I got was ok. Not worth it!
Hello Lexie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
The program feels dishonest, automatic charging then trying to actualy use it is a pain, Love the quality of the clothes but not the program. I would not reccomend the brand because of it
Hello Bill,
Thank you for providing feedback about your experience with the membership! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Loyal customer for years now and have no complaints.
Hello Jennifer,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The quality is durable, comfortable, and so very cozy!
Hello Catherine,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I love the ease of the membership. You can pause it and continue it at will as your wardrobe needs change throughout the seasons. I've had people on several occasions get super close and feel the fabric because they love the texture so much.
Hello Carl,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!
Best,
Allison
I been wearing their clothes gym wear for about 6 years and they are awesome. They fit true to size and are very comfortable. The material is good quality and doesn't pill up. They cater to the short, tall and the plus size which is a good thing.
Hello Yvonne,
Amazing feedback about your purchase! It was really a pleasure doing business with you! Thank you for choosing Fabletics products! We hope you will always have a great experience with us in the future!
Best,
Allison
All the clothes and socks are great. The only problem is with the zippers. Every one of them has not worked smoothly. The prices of the clothes are reasonable, but they need to put a little extra effort into the zippers
Hello Brian,
Thank you for writing a review! We value your feedback on the products you ordered and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alyssa,
Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison