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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I like the products.
What I don't like? If an item I want is worth 1 member credit but priced lower than my monthly payment for the credit, I am unable to combine another item to total the monthly fee.
Additionally, you pay for shipping. That isn't included in the monthly membership. Very meh…..
I got my 20 dollar pair of pants witch I loved I don't believe the 100 dollar price tag though with all the "discounts" then get charged the next month for 60 dollars to have a token towards getting something. Pants are great their pricing system and vip program is junk and a ripoff
Hello Reuben,
Thank you for taking the time to leave a review. Your feedback about our product pricing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Good quality athletic wear! Fast reliable delivery!
Hello Allison,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I really have had a good experience with Fabletics, but consequently, decided to leave because of the delivery service they choose to use. I only hold them accountable because they continue to use them. DHL lies about delivering items and where they delivered them. Then, they lie again when they say that they investigated when it's clear that they didn't. In my case, they took a picture of the delivery and it wasn't even at my house. Their reviews online and with the BBB will prove all of this. I would come back if they choose a different service. I cannot order items and wonder if I will receive it.
Hello Christie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I love shopping at Fabletics, they always make sure everything is easy & fun!
Hello Brianna,
Thank you so much for loving our brand! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have been buying their products for years. Great quality at a competitive price. Now my two teenage daughters and my husband are fans of the brand! I even bought matching Christmas onesies for the whole fam this year and we loved them. Definitely a satisfied customer.
Hello Amber,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Love the leggings. Quick shipping! Great prices for quality products.
Hello Cathylena,
We are glad you are enjoying our products and shipping process! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Love everything I ordered! The leggings are my absolute favorite!
Hello Cassie,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
Very good quality at a reasonable price, it's now my go to athletic gear
Hello Adam,
We’re so glad to know you love the items! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Loved the pants at first but got holes and looked picked up after just a few wears and washes.
Hello Taylor,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Good customer service, order delivered quickly, good quality materials overall great service, I'm a very satisfied customer
Hello Yanique,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Clothes ran a bit small for me. I had already taken off the tags, so I couldn't return them. I forgot one month, two days after the required date because I was on vacation, to skip the month and was charged. Yes, this was the agreement I had signed up for, but it was annoying knowing I had missed the time to skip. So, I had to go buy some clothes to get what I paid for. The jacket I bought sits in my closet, as it's not really my style, but was the best thing I could find at that time. I figured being an athletic person and wearing mostly athletic clothes that this website would be perfect for me. I'm left feeling this website is more for people who just wear the exercise clothes and don't really use them for what they are intended for. I'm disappointed since I really appreciate the cost of the clothes. I wanted to love fabletics, but I'm going to cancel my membership.
Hello Alicia,
Thank you for taking the time to leave a review. Your feedback about our product sizing and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Bought items, they were the wrong size, returned them just for fabletics to send me the same size wrong size again. I canceled my membership in writing, they still billed my account again a second time. Then just said that I cannot cancel in writing and that is why they charged me again. I should have been reimbursed.
Hello Bethany,
Thank you for taking the time to leave a review. Your feedback about our product sizing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Everything is good quality and always fits
I haven't had an issue with anything yet and I will continue to purchase from Fabletics
Hello Alexandria,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The waistband is perfect. Great quality and material. In the past, I've ripped off the liner from other brands, but with Fabletics, I actually like it.
Hello Adrian,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I only use Fabletics leggings, they are the only brand that I have found to keep up with my busy life! They are never see through and they last literally forever!
Hello Judy,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I cancelled my account with Fabletics a while ago and was surprised to see a clothing item arrive on my doorstep that I didn't order. When I logged back into my account that I thought was closed, I saw that an order was placed and charged to my CC on the account. In the live chat, I asked for my CC to be removed so this wouldn't happen again and was told that was not possible. Every account needed a CC. I mentioned I had closed my account and would like to close it again and delete it entirely but it still is online and my CC is still listed.
Hello Amy,
Thank you for taking the time to leave a review. Your feedback about your Fabletics account and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The app is terrible - it's slow, doesn't load, etc, so I can only order from a browser. The articles I want are always out of stock in my size.
Hello Andrea,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app while checking out. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Great clothes and customer service. I have been a member for a while and am impressed by the brand and now mall locations.
Hello Barbara,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing great products and services for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I LOVE Fabletics leggings and biker shorts. I do have a lot of biker shorts right now since I stocked up in the Summer/Fall of last year, but leggings are what I'm always looking to get more of especially in the cold months. BUT unfortunately, I've been seeing that Fabletics is offering way more 7/8 lengths than regular lengths. And within those regular length leggings, I'm not seeing the option for 'Tall' or there's simply no length option. Please offer more Tall options in regular colors!
Also on the topic of legging styles, I will not buy seamless leggings (where there's no middle seam). It just creates an opportunity to see the outline of your vagina. I get that the marketing around it is 'lose the camel toe' but to be honest, I've never had camel toe problems with seamed leggings. NOW though with how there's no line, the material is so thin and just shows off the lining of everything... Please continue to offer seamed leggings for us that don't buy the seamless.
Quality is pretty solid right now, though I've noticed in some areas you guys have adjusted the no-show or in some cases 'powerhold' lining to only be in the butt area. I've noticed with some biker shorts, the front material is more see-through and you can see the brand of my underwear. Please don't continue to cut corners on the thickness/coverage of your leggings/biker shorts! Fabletics has a high price point even with the VIP membership, so exploring other high-quality legging/biker short brands isn't out of the picture for me if on average I see small changes like these continue!
For now, I hope you guys consider this feedback and I'm happy so far as I have been since 2019. I also don't want to be followed up with reminding me of your return policy, that's not the point of any reviews I give to you guys. Thanks!
Hello Bree,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products and prices we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexandra,
Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth