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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Very easy to return or exchange. Great quality fabric and stylish choices. Rewards program is good.
Great products, good prices.
Only complaint at the moment is that five inch The One Short web liner rolls up something fierce prompting me to constantly stop and unroll it and pull it down out of my crotch.
Hello Daryl,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My experience was good and seamless. Everything went smoothly
Hello Muinat,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I really like the jogger pants and they fit great but the size in the two shirts was completely off. I ordered 2XL which always fits me a little loose with every other brand but these shirts were skin tight, something I would never wear in public and not comfortable to try to wear indoors.
Hello Carlos,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Didn't realize I'd be paying for a monthly membership
Hello Angelina,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Beautiful and well made clothing, the site is extremely easy to use and returns are easy and the prices are perfectly OnPoint. I absolutely love everything that I bought from here. The exercise clothes are the highest quality and not see-through.I absolutely love the freebies and discounts ( that's a pretty nice lil touch), the site is secure and safe, I never have to worry about my info being stolen.
Hello Shannon,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Having a high rise waistband that doesn't roll and makes me feel put together, it's important! These fit the bill! A bit of a wait to get in the mail, but once I put on, so worth the wait!
Hello Brenda,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Purchase was slow in arriving. The leggings are small for size. Forget the bras here. Bought XL which generally works with most brands. These are way smaller and not cut well for actually putting them on and taking off. I kept the leggings.
Had the worst time trying to return them online to get a code for FedEx return since I do not live anywhere close to a store. I'm not even sure the code will work now because it's been awhile since I got the code to use because work has kept me out of town for so long.
Hello Rhonda,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further product sizing and the return/exchange process. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
One of the pair had one side stopped lighting up at receipt. Requested replacement which came fast, but now one side is not working.
Hello Wai,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Horrible products, cheap material and wouldn't buy from here again. Sorry, I really wanted to like it but not for me.
Hello Yaneli,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Lately they have been too long even when ordering "short" styles. The shipping time is atrocious in this day and age. Wish I could receive my orders more timely.
Hello Patti,
Thanks for sending your review! Your feedback about our product sizing and shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I bought clothing on line came home from work overseas being gone for 12 weeks. I came home 20lbs lighter. And the clothes didn't fit anymore. I went into the local store and switched them out no problem even without the tags. Yes I took the tags off and threw them away before trying the on. They switched them out no problem for the right size.
Hello Brian,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
This was my first time ordering and it was so easy. The leggings were a gift for my granddaughter's birthday. And she just loves them. I will be buying more for her.
Hello Detra,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had almost a year's worth of credits saved up as I went on my weight loss journey, and lost a ton of money when the new year rolled over.
What a terrible way to make money. Customer service kindly told me it was advertised on the website. I've been a customer for many years. When I joined, there was nothing like that. They have lost me FOREVER.
Hello Lauren,
Thanks for sending your review! Your feedback about your credits is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I don't have time to claim but I never received my item
Hello Alejandro,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Fast shipping and the fabric is amazing. Love all the patterns
Hello Ashley,
We're glad you enjoy our unique styles and shipping process! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I had been a customer of Fabletics for a few years and was a VIP member. For the record, I have never had a problem with the product. I have always loved the fit and feel of the pants that I have ordered. My problem was with their policies.
When I first joined, I allowed Fabletics to charge me the monthly fee one month because I did plan to buy some attire. Christmas came and I decided to take advantage of the sales using my member points. I was told at that time that I could not use my member points for sale items. How crazy is that? I paid for them and I should have been able to use them however I wanted. This policy has since changed and you can now use the points on sale items.
The straw was recently when I saw that you could skip 3 months at a time and not just one. I chose to skip 3 months. To my surprise, the very next month I was charged almost $60! WHAT!? I was too angry to handle this the right way (contacting them for a refund before canceling). I used that $60 to buy something and I canceled my membership then and there.
I won't be back.
Hello Blf,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have never received my order! I have already sent one email with no response
Hello Brenda,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Clothes are great. When in stock. Frustrating that one day it's there and then one day it's not. The prices fluctuate often too. The customer service could improve as well as we've had a return to the store that they lost and I never did get credit for. It's very hard to access the app. I know that I have points in credits to use but can't figure out how to use them.
Hello Lori,
Thank you for taking the time to leave a review. We're sorry to hear that you had trouble using our app while checking out. Your feedback about our product pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The only pant zipper on 2 the only pant series did not represent good quality. The zipper split and now i'm trying to put it back together, frustrating. No inspection tags to share.
Hello Bruno,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandy,
We are glad you are enjoying our products and rewards program! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth