On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought multiple pairs in different colors and love the gear and customer experience. The inner pockets are awesome!
The colors are bright but when put on my body, the material stretches and colors are subdued.
Hello Brandi,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I purchased shorts for my boyfriend and my son for Christmas. They were made well from a nice, comfortable material, tue to size and they both loved them.
Hello Teresa,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Everything I've bought has been super comfortable. The clothing always fits well and keeps its shape after washing. I love it all.
Hello Catherine,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Products ordered looked like the pictures and fit perfectly. However, the leggings ripped at the waist the first time wearing them from pulling them up. First time with this issue, has not happened with any other products I've ordered. Will continue to order from Fabletics
I love the quality and fit of everything I have ever ordered. However I am not sure the value is there. As much as I love product I feel as if the price is way too much.
Hello Norma,
Thank you for taking the time to leave a review. Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered products for myself and daughters for Christmas. My daughter's were happy with the leggings. I like the quality of my leggings and sports bra I bought for myself. However the website was difficult to navigate. The process of requiring you to join a club just to buy clothing was very difficult and confusing. I personally do not need $50-75 worth of active wear every month. I would only repeat this if desperate for a gift.
Hello Belinda,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Rosi,
Thanks for sending your review! Your feedback about our product pricing and returns/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shorts were good quality but shirts were very cheap. The in person store doesn't even carry the newest products. Heavy female leaning.
Hello Brandon,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.
Best,
Zeth
These leggings easily became my new addiction. No other brand compares...
Hello Belinda,
Thank you so much for loving our brand! We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Sent back 2 outfits and received 1 credit and $12. $50/month and then this is what a return brings?!
Hello Liv,
Thank you for taking the time to leave a review. Your feedback about our return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love that one of the subscription options is to skip a month here and there. They've also greatly improved the option to click on skip whereas before it was going on a wild goose chase.
Its very easy and convenient to purchase from the site and make reruns if needed. However I often see advertisements for certain items that are "restocked" but on the site they have been sold out for weeks.
Hello Olivia,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I ordered to pairs of pants, they were the incorrect size, and I want to change the color of one. I received the replacements in the same color and the incorrect size. I just canceled the membership because of my experience. Now I'm stuck with credit I can't essentially use. Again major disappointment! I doubt this will make a difference!
Hello WK,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have not had any issues with Fabletics! The products are great. They fit well for their intended purpose and the material is great quality. The sales and deals are what keeps me coming back!
HelloTiffany,
We are glad you are enjoying our products and promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great quality material, terrible monthly subscription to require customers to commit to for products which do not have the sales velocity to support it.
Hello Brian,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Had to go thru 2 reps to finally get this membership that I did not want canceled. Because I bought a pair of pants online that were on sale thru a 3rd party, this company enrolled me in a subscription service that I did not want or need.
Hello William,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ordered some leggings that were on sale, and once again, somehow my address got changed to my physical address, where I cannot get mail and did not go to my correct PO Box. I was told the leggings were sent back to them for no reason. Customer service used to be exceptional with Fabletics, I don't know what happened. I DID take a risk changed my address, again and placed a new order recently. I am crossing my fingers that they make it to my PO Box and my address doesn't get changed again, I have updated sooo many times.
Hello Cathy,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I got a hoodie a year ago. Loved it. Now quality of your products have gone down. I do not think I will shop anymore there.
Hello Benua,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further with your membership concerns.
Best,
Zeth
Hello Bety,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barron,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth