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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Website is a little slow but overall good. Clothing is great and comfortable.
The representative knew exactly what I needed - sent the return label to me in seconds...
Hello Arwenthia,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I've been shopping fabletics since my accident in 2016 when I became paralyzed. Comfy leggings and cute sets are my go to's and fabletics hasn't disappointed!
Hello Bryanna,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Order was easy and delivered on time and fits well and happy - I may need to add one belt loop however
Hello Brad,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm a relatively good looking guy… tall, thin, blonde hair, blue eyes, and I love never felt more self conscious as when I was wearing fabletics pants. When I tell you that women would hide their children from a man wearing your product I am not kidding, it is that bad. The material felt cheap, and it felt as if no care went into the construction of the product. Looked nothing like as advertised. The loose fitting was a no go. I award you no points and honestly you guys should just drop the entire mens brand.
Hello Cameron,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Overall the products are good. The bras & tops with built in bras are not a good fit if you're busty. The designs and color options are ok. Most are not my taste. The worst part about the company is the subscription service and trying to remember to skip if you need to and getting charged if you forget. It would be more lucrative if they just had more reasonable prices and got rid of the scammy subscription.
Hello Brandi,
We are glad you are enjoying our products! Your feedback about our product pricing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Commonly out of stock in most popular color options. It had a lot of availability on ugly colors/patterns and light colors that will get dirty easily. Wish they had decent stock in all sizes and color options.
Hello Kelsey,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I really don't like the changes that has been made before we had to pick out our own style outfit that was free for the points that we earned. You took away certain items that everybody likes especially the knee crop leggings and I don't think I will be buying as much as I used to. I have almost 4000 points and they offered sad you wanna offer me for my points I don't like and I don't like the fact that we have to pay $15 towards our purchase using our points. It has changed a lot.
Hello Candi,
Thank you for taking the time to leave a review. Your feedback about our pricing and points usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The girls in the store were so helpful and found exactly what I needed.
Hello Adriana,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our staff in one of our stores. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Very pleasant I ordered some items for my daughter's birthday.
Hello Sharetta,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Purchasing experience is easy. Shipping takes forever now.
Hello Brittany,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Barb,
Thank you for taking the time to leave a review. Your feedback about our pricing and shipping/delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The clothing is great and very affordable. I buy for not only myself but my daughter, sons and husband as well.
Hello Rorie,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love to purchase clothes from Fabletics because they have good quality, they are affordable, and fashionable. I am happy with my purchase and I recommend it.
Hello Luana,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The rates only applied to one item then changes. The customer service was not very helpful and very snippy. Clothes feel great but return experience in store was horrible and just not worth the hassle for the clothes.
Hello Brad,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our pricing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have been a member for years and I prefer online shopping for the better selection, hard to find sizes, and convenience. It is an easy shopping experience.
Hello Tracy,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered pants. Then I got pants. A binary rating system would be more appropriate here as there were only two outcomes to this scenario: 1. Getting the pants I ordered (thumbs up) or 2. Not getting the pants I ordered (thumbs down) This case, I got the pants (#1 Thumbs up) transcribing this outcome from binary to a five star system implies that the 3 stars in the middle of star # 1 (Thumbs down) and star # 5 ( thumbs up) seem to be arbitrary at best, but I will oblige accordingly as the rather frequent email requests to make a review have asked of me.
Thank you for the pants. My wife loves them. 5 star service (thumbs up)
Hello Chris,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I find myself reaching for the On-The-Go Midi Medium Impact Sports Bra more frequently than my other sports bras. Snug enough for comfort. The Phoenix Lite Long-Sleeve Top is great on its own or for layering. And Fabletics has the best leggings, period
Hello Cindy,
We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Love your product! Always fitting perfect sizes love the color! Without question yll exchange if something went wrong even on the customer's end!
Hello Raynell,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love Fabletics clothing. I order something every month. Love the quality & style
Hello Becky,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth