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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I'm always loving Fabletics
Their clothes are comfortable, good quality and great prices!
And being a VIP member is even more rewarding!
Mostly shipping experiences are good but had 1 or 2 issues with returns being sent to an old address (not sure why it wouldn't be sent to the original address).
Other than that, I really only purchase when I forget to skip and get the credit. I maximize the credit by get 2 piece outfits. Works in my favor.
Wish they had specials for VIP more often.
Hello Brandy,
Thanks for sending your review! Your feedback about our shipping and returns is important, and we would like to address this as quickly as possible. We would also like to discuss further VIP promos. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Love my leggings, quick and great service. Love that I can wear them all day and love the pockets.
Hello Carmen,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My main gripes with Fabletics Subscription:
* This subscription started as outfits, now a credit can equal an outfit or a single item.
* I loved the original Salar Capri leggings. I am short. Now there is only a single capri on the site, and to use a member credit, it's only one item. These capris aren't as high quality/good fabric as some of the other leggings.
* The tops and sportsbra fits don't work great for me. Some have too much cleavage. Others are cut in a weird place that highlights armpit fat. None of them are as high quality as the leggings (at least that I have purchased).
Hello Amy,
Thanks for sending your review! Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our product in the styles/sizes you like and their quality and sizing. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The advertisement promises a huge discount on these rather expensive pants.
But then when you order a pair of them, you are also signing up to join their monthly, deduction club. There are hidden costs don't do it. Perhaps if they had put that portion in big bold, print like they did the price of the pants it wouldn't feel like I was scammed. Fortunately, for me, I was smart enough to get the pants at a discount and then call and demand that they cancel my account, that's the way you do it
Hello Amy,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
This survey is very timely as I am very frustrated that the threading on one of the pants I ordered is coming undone, and badly. 3 threads are loose and I've tied them in a knot so it doesn't get worse, but it's bad. I'm extremely disappointed because I know this was not supposed to happen (my other pair is completely fine).
I would like a replacement pair of the pants I bought as I am embarrassed to wear the damaged pants in public.
Hello Amy,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love the fit, love I can order online. Very satisfied with the thickness and the fit.
Hello Susan,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My favorite workout clothes! Definitely great quality and such great designs, colors, styles.
Hello Ashley,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My granddaughters enjoy wearing the clothing I purchased for them. At times I struggled with the SKIP THE MONTH feature because I had no need to purchase every month.
Hello Rhonda,
We are glad you are enjoying our products! Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Sue,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our product quality. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Fabletics doesn't have enough stock of the styles I like I want to purchase but medium and small in those styles seem to always be out of stock. Boo!
Hello Melody,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I've purchased twice this year and both times I've had a pair of leggings get a hole in them the very first time I wore them. I've been the same size for years and am in even better shape than I was last year. The quality and type of the fabric used is poor compared to what it was when Fabletics started. I have two pairs of leggings from them that are almost 7 years old and they don't have a single popped stitch. But twice in a row, two brand new pairs of leggings have torn a hole. I tried to return one pair but it was such a hassle because you have to mail back the torn pair within a certain amount of time or they won't send you a replacement pair because they'll only hold it for 7 days. I would've had to purchase the mailer to send them back and then find a way to print out the label (no one has printers at home anymore) that would've cost me money and time that I just didn't want to waste. I contacted them within my first week of having the pants and you can't just send me a replacement without me sending back the torn ones? They're torn I'm not going to keep using them and hopefully they aren't repairing them and then reselling them. Disappointed in the quality and the way the company is run as a whole. The clothes aren't worth the crazy high prices they say they are. $80 for leggings that feel like they're from target? I don't think so!
Hello Claire,
Thanks for sending your review! Your feedback about our product quality and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The designs, fabrics, sizes are great. Perfect style, fit, and color available every month.
Hello Wanda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great quality product. I love everything I've received from leggings to jackets to sports bras.
Hello Carissa,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Sherry,
We're glad that you are loving your purchase! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Everything I have bought has been quality and shipping is so fast! Definitely recommend.
Hello Axie,
We are glad you are enjoying our products and shipping process! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
No one needs a clothing "club" and you have made every effort to hide the nature of your business model.
Hello William,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The Luxe leggings slide down and roll up too much around my stomach but other than that they are nice
Hello Andrea,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I liked the leggings, but I work out in loose tank tops. Fanletics does not have tanks. I don't wear just. Job bra or tight tank.
Hello Elizabeth,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Amazing product! Everything feels and fits so good, best part is that I have thunder thighs and I don't worry about chafing at all. It's great product for bigger women and it's so comfy!
Hello Whitney,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Veronika,
Thank you so much for loving our brand! We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth