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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I've been a VIP with Fabletics for well over a year. At first the deals were great, when I tell you I spent at least $1,000 in clothes, I easily did. The clothes are great and comfortable but it's nothing that requires you to get a VIP membership for. The headline to get you in is a great sale, but after you actually have a VIP membership you can pretty much cancel after that. The VIP doesn't mark down prices for you. You're still paying $60 a pop for pants & the sales have become far and few between, and it's overall not worth the expense of paying $55 a month. The clothes are good quality, but understand that once you've pretty much stocked up on your favorites to have, you really shouldn't have a membership after that. What's on sale, typically come in limited sizes XL and up for most. Most of the ads you see to bring you in for a membership the clothes are sold out. My advice, get a membership for the sale, cancel, and then look to other brands that have the same "VIP membership". It seems like a large variety, but it's really just the same style in different colors that sell out quickly. It's worth it as a new member, not worth it as an existing member unless there is a good sale.
These dipsh*ts must have some really fine print. I signed up to get the 2 for 24 deal not knowing these kleptos would rip 60 dollars out of my account each month without even sending me an email to let me know. I've lost my hard earned money to this deceitful company.
Hello Tristan,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I never received over half the items i ordered and it's been two months.
Hello Allyssa,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
When placing online order shopping cart constantly changing, locking up and impossible to navigate. Order entered incorrectly and when contacting customer service they indicated they would have to cancel and re-enter assuring me that promotion item in cart would still be ordered. Lie! Item not in cart and their customer service stinks!
Hello Corrie,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I had an issue getting a refund for my credits after an in store return. The process took months to resolve and many many attempts at contacting customer service support via telephone, chat and email.
Hello Nicole,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about refunds is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My husband loved the of the underwear. He comments on them everytime he wears them
Hello Lauran,
We are glad you are enjoying our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
There clothing is okay. But sadly, you don't realize becoming a "VIP" member they charge you $59.95. They tell you it's so you can buy at discounted price. Scam, scam, why should we have to pay to buy there clothes. I feel so stupid, no other clothing line asks you to pay 60 a month to buy there stuff. Watch out watch out, don't believe there nonsense.
Hello AJ,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Love having help when shopping in store! Workers are always friendly and approachable.
Hello Brooklyn,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our staff in one of our stores. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Love the products and website! I purchased a jacket and pants. Love them!
Hello Brenda,
We are glad you are enjoying our products and the website! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love all the products and the quality is amazing, about 95% of my wardrobe is from Fabletics.
Hello Camilie,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love getting my fabletics monthly! It gives my workout wardrobe a refresh and provides me with great options for all types of working out.
Hello Bethany,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I've been a member of Fabletics for a few years and love their apparel! The clothes are so comfortable, there's a great variety of colors and prints, and the quality is fantastic. I've had leggings and tops for 3+ years that are still going strong!
Hello Brittany,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I don't like that I have to skip even if I buy something other than the outfits. I don't like having to skip at all if I just don't buy. I sometimes am busy and forget to check the site. I also find that many of the sweats stain easily. I like the site better years ago when I started.
Hello Bonnie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further our product quality. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I do not buy enough to have a membership but it is next to impossible to cancel your membership
Hello Brooke,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The pants were fine but I didn't realize it was a 'subscription' and was charged additional money. I had to call and cancel and they did give me a refund. I probably won't buy anything in the future.
Hello Beverly,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I wore a pare of pants today only to realize they are see through
Hello Elizabeth,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I am a plus size girl and really wanted to try the yitty stuff, which I have and it has been ok, nothing that I absolute love or hate. But if you are a plus size girl I swear everything assumes you are super big chested and super bit butt which I have neither of and the crop top stuff makes me feel like Winnie the pooh... meh I have just been meh about it
Hello Micaella,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I felt like I was getting a deal and then payments continued and sweatshirt still a no show. Cancelled a while ago.
Hello Bradford,
Thank you for taking the time to leave a review. Your feedback about your order and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Amy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Every time I go to purchase something with my credits the items are on sale for a "Members Only Sale" for less than I paid for the credit! It's just crazy. It just is not worth the money.
Hello Ashley,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrea,
Thank you for taking the time to leave a review. Your feedback about our promos/pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth