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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Not good. Purchase was not what I thought it would be and a monthly membership is not what I wanted so I am no longer a customer
Hello Tracy,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Did not explain very clearly that my VIP "savings" was my paid membership to Fabletics. So there was no real savings - just a paid membership. The compression pants I bought were nothing special. Seem cheap to be honest. You can buy better ones on Amazon for half the price.
Hello Cody,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Do not like a membership selling site. I was unaware I would be charged monthly, therefore, they got $60, and I got nothing but a monthly charge! Luckily, I caught the second charge on my credit card & quickly bought items that I normally wouldn't have bought! I canceled my membership immediately & will never buy from Fabletics again!
Hello Carol,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Was never told that there was a monthly membership fee.
I would not buy any items from this company again
Hello Jorge,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Great products, easy to order no issues to return if things don't fit as they should, overall great experience
Hello Jeffrey,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Everyone is charged a tariff for shipping which is crazy crap the company is choosing to have garments made in Taiwan, customer service is in Philippines. Shipping is very slow I ordered from two different stores on same day in Green Hills TN received one order today, fabletics has not even been shipped yet, contacted cs was given a tracking number that is not valid. Sad
Hello Tammy,
It is with great regret that we received your feedback regarding the import tax fee and our shipping time frame. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
They invite you to subscribe to VIP membership to get certain deals. However, it is not a simple process to cancel your subscription and the monthly fee is $50 if you don't skip it. You have to chat or call them to cancel. There was one time I was kicked out of two chats right after I asked for my account to be cancelled.
Hello Gus,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love the quality of everything I buy from Fabletics. My old leggins always got holds in the thigh area after about a year. I have leggings that I've have for over 3 years and they are still like new. I am also very curvy, with a small waist and the fit of the leggings are comfortable and fits me perfectly without a gaps in the back.
Hello Angelique,
We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
This company is the worst. They have been collecting money from me month after month after month and canceled every single order I have ever placed. You have to use the 1 credit you get for over $50 a month to place orders and then they find reasons to cancel it. They shipped my first order to my address when I started subscription and their excuse tonight when they I called them about this order is they had to confirm that my address was valid. They already sent my very first order over a year ago to this address. Then they said once they escalate it that I have to call back in 48 hours and once again validate my address. I believe this company is a complete scam and just a money making operation. I am now at the risk of losing at least $700 I have paid to this company because they will not fulfill any orders I ever place. I plan to report them to the Better Business Bureau and any other site that will take a review. I am about ready to walk away. I will not pay another month subscription. You cannot put your subscription on hold. They are an unethical and horrible company.
Hello Jana,
Thank you for taking the time to leave a review. Your feedback about your order and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
If I could leave 0 stars I would. These clothes are cheap and crazily overpriced. You will be forced to pay a Chinese import tax that Fabletics forces upon the consumer. Order processing is the slowest I've ever experienced for a company like this. They will issue a tracking number and then the order sits for a week. $60 for a monthly membership? Good luck finding anything on their site that is actually worth $60. When it comes to canceling, they will make sure they hide it from you. Then, you'll have to go through 7 pop up windows just to confirm. Don't for fall for the 2 shorts for $24 adds. Complete scam.
Hello Tyler,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further product quality and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Only had my leggings for 2 months and the stitching is coming apart!
Was told I could have a refund or exchange for me to say refund!
Then be told that it would only be store credit afyer the fact honestly never had to argue to receive something offered by customer service! Avoid them the worst company
Hello Robyn,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered a pair of men's shorts. Just received the SECOND replacement shipment and they still got it wrong. You think for these prices, they'd be able to correctly process an order form. The difficulty is in both the size and version of the product...I want a M size and unlined. So far, I have now gotten a M lined and a S unlined. Just giving up at this point...
Hello John,
Thank you for taking the time to leave a review. Your feedback about your order is important, and we would like to address this as quickly as possible. We would also like to discuss further our product sizing and quality. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My husband pays our monthly expenses and does not question my expenses. We just found out that I have paying for YEARS the monthly VIP fee, with one purchase that was returned. When I called them today, I was advised I agreed to this fee, which I did not. I was not given the chance to cancel. Our credit card company will address this for us but I am out thousands of dollars as they can only go back 2 months. Shame on us for my husband thinking I was buying their products. I would not purchase from them due to their poor business practices. BUYER BEWARE!
Hello Patricia,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Love everything I ordered. They do take a little
extra time getting the order to ya. But everything fits and looks great!
Hello Caitlinn,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Nothing is ever in stock, membership program essentially steals from you unless you catch them doing it. Never recieved my exchange request. I cant say enough how horrible my experience was with this 'company'
Hello Charles,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
No problems with delivery. The item was exactly as described and was what I wanted.
Hello Brian,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Even though they have nice stuff, everything I'm interested is never available in my size
Hello Nicole,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I recently renewed my membership as I was getting back into the gym. I got my first sets of gear and was very disappointed. The quality has dropped off so much since 2020! Cancelled my VIP immediately. The leggings trap heat and are rough to the touch. The logos started peeling off after one wash.
I truly appreciated the help i received! Went above and beyond! Thank you!
Hello Connie,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brad,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts and pants! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad