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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They quality is amazing. I love the beautiful selection they have. They aren't extremely expensive which is definitely a plus. The fact that thir leggigns and sports bras a very durable really keeps me as a customer
They don't explain the monthly charge of over $50 unless you read the fine print. Seems like a great deal the first time you buy. Then everything goes back to normal price and is over half the price it was before.
Hello Kailey,
Thank you for sharing your experience with the membership and prices we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I like the product I just didn't know there was a monthly subscription to go with the purchase.
Hello Nathaniel,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.
Best,
Allison
I missed an Expiring credit by one day (3/31 instead of 3/30)…. I feel ripped off. I end up with too many credits in the first place because I forget to cancel in months I don't need anything, but I've stayed a member for 3 years because I think I'll eventually order—maybe as Christmas gifts! -no big reason to cancel—-but when the credit EXPIRES with only one email notice……I feel angry and dupped and do plan to end my membership.
Hello Chera,
Thank you for taking the time to let us know about your thoughts on the member credit expiration. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
Terrible customer service they literally charged me when I told them not too garbage company
Hello Dellys,
Thank you for bringing this to our attention. Your feedback on a charge will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I loathe ordering online because of the shipping duration- everytime
Hello Vanessa,
Thank you for writing a review! We value your feedback on the shipping timeframe and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
All the items I purchased, boxers to pants, arrived on time, are very comfortable, and are high quality!
Hello Daniel,
Thank you so much for sharing your feedback regarding the items you got from us. We're glad you love your purchase. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison
My name and accounts are messed up with my daughters can't separate to buy my own cloths and can't answer your deals texts.
And can't make another account either.
Hello Gail,
Thank you for providing feedback about your experience with creating an account! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I used to love my membership and felt the value that came from Fabletics. I feel like the quality the last few months has not been as good as in the past. But, mostly….the clothing is becoming to trendy to where it isn't realistic to working out…just going out to look athletic. I miss the basic leggings that would stay out while I worked out. Now….they have weird zippers and other features that are not ideal for working out.
Hello Kimmie,
Thank you for the feedback about your experience with the products you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I've recently purchased products online and in the store in Mission Viejo mall. I am very satisfied with the products and service.
Hello Alex,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
There is a small print box that you have to uncheck, otherwise, you're a "valued member" Of their scam! Not worth the cost
Hello Kristi,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
Price has gone up and inventory is usually gone unless brand new. I do like the clothes but the whole system doesn't make sense
Hello Andy,
Thank you for sharing your experience with the prices we offer and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I bought a size too big (bought large when I needed a medium). I am disappointed because that size bunched up in the back of my knees and at the ankle. No staff gave me poor service.
Thank you,
Karen White
Hello Karen,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product sizing. Our Member Services Team will reach out to you right away.
Best,
Allison
The site is often down. I don't care for the way the member credits are used and charged.
Hello Karla,
Thank you for sharing your experience online and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
If size Med was not regularly out of stock I might, "might", consider maintaining membership. I currently own about 12-25 items I will never wear.
Hello Colleen,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics always look so good on TV, so I ordered 2 pair of leggings. It took almost 3 weeks for them to arrive. I do not like the fit. I am 5'6" tall and the regular length is too short for me. The "high waist" only comes to my hip bone, not my waist, which is 2" higher. I will not order more.
Hello Cathy,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Jack,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a day!
Best,
Mary
I have diabetic nerve damage in my legs. They scratch my legs and they made them hurt worse. They were miss advertised as you said they were soft. No way. I want be buying from you again. Have a good day. GB
Hello Gail,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Go look at my call history regarding this order. Super incompetent at helping me with my refund. Incredibly frustrating experience
Hello Nathan,
Thank you for sharing your experience with your order and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Feel like the auto sign up was slipped under the rug and I was duped into a membership I didn't want and wasted money.
Wouldn't recommend this company -
Hello Caroline,
Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda,
It is our desire to keep you satisfied with our unique styles and quality products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison