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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything I have gotten is excellent quality for plus sized gals. Fabletics & Lizzo brands are really nice!
Received the wrong item.
I ordered two different leggings and received two of the same leggings.
Hello Jalene,
Thank you for bringing this to our attention. Your feedback about the items you received will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Was very excited to try, however, upon receiving my sets I was shocked how uncomfortable the material was, like cactus. And very poor fit.
Hello Nicole,
Thank you for taking the time to let us know about your thoughts on product quality. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have placed 3 separate orders over the last month and all three were cancelled a few days later with no explanation as to why.
Hello Dave,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the canceled orders. Our Member Services Team will reach out to you right away.
Best,
Allison
I never received the call back promised on the recording.
Hello Martha,
Thank you for sharing your experience with the charge. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Hello Lilly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
I purchased a sweatsuit I was in love with for Christmas 2021, it was lost in transit and the sizes were running out, I called customer care desperately trying to get them to replace the items before they were out of stock and they just wouldn't help me. They said I had to wait several weeks to file a claim. I was obviously upset about this. I thought it was over and gave up on ever getting my items.
Nope.
I saw on my bank statement that they were taking a monthly fee out. Looked back into the website and discovered that I was locked into some scheme.
I used my "credits" to purchase several items.
They were the cheapest, most ill-fitting garments I've ever seen. One swim suit was ok, but the other 6 items I threw out, I didn't even feel right giving polyester pj pants to goodwill.
I've never had any luck with their customer care to get any items exchanged or refunded.
Hello Melanie,
Thank you for sharing your experience with your order, membership, and product quality. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Fabletics always offers lots of variety for womens that wear larger sizes such as me. I appreciate that.
Hello Paula,
Thank you for leaving a review. We are happy to know that you are satisfied with the products we offer. We will make sure to continuously create items that suit the needs of our valued members like you! Have a great day!
Best,
Allison
It was a-great experience I love shopping with them and there clothing
Thank you!
Hello Peggy,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at Fabletics!
Best,
Allison
The fantastic range of colors, textures and style are based in the fine workmanship that allows wear for years.
They ship the proper order on time and the customer service people are great. What more could I want?
Hello Debra,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I've been trying to cancel my membership using their online chat but it always messes up - I think they're forcing you to have to call in to cancel.
Hello Ranjan,
Thank you for providing feedback about your experience with the membership! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Extremely deceiving business practices. I purchased two paints, they were good quality, was very happy with them. Suddenly after a month or so, I saw one more charge of 59.95 on my paypal account, I thought it might me a mistake by the system and will get refund soon, after few days, one more charge of 59.95 on my paypal account. I instantly went and disabled the authorization. They keep charging 59.95 and giving me credits. I HAD NO IDEA, I AM SIGNING UP FOR A CREDIT SUBSCRIPTION SERVICE. Now I have 2 credits, which I do not want to purchase anything from this website. Beware of what you are signing up.
Hello Rahul,
Thank you for writing a review! We value your feedback on the VIP membership and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
Hello Maria,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
They only offer you discounts on the first vip order, then after that everything is expensive
Hello Melissa,
Thank you for bringing this to our attention. Your feedback about the prices we offer will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
There's a sale every day but it the same stuff over and over. I can't tell the difference from one legging to the next and instead of showing one style and listing all available colors, they make it look like there's all these different styles and make you scroll through all of the same things. The best sales are given to new people just signing up, and after that the prices and sale prices are never as good. I've found the site to be slow, and the customer service reps have not been customer friendly at all. I'm thinking of discontinuing but need to spend my member credit first. I'm finding it difficult to sing a thing I want in the color and size I'd like to have it in. I'm very disappointed all around.
Hello Madeline,
Thank you for taking the time to let us know about your thoughts on the products, sales, and prices we offer. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
Should be pet friendly...top of pants don't do what they say.
Hello Donna,
Thank you for sharing your experience with our products. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
The clothes are cheap. The bra I bought broke after wearing it once and the jacket was cheap and thin. I get better quality off SHEIN
Hello Leah,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will reach out to you right away.
Best,
Allison
In a world of next day, even same day, shipping, the fact that it takes Fabletics the better part of two weeks to get an order to you is pretty odd. The products are nice, though.
Hello Kristofor,
Thank you for taking the time to let us know about your thoughts on the shipping and handling. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I enjoy looking over the variety of casual and workout clothes. The website is easy to use and delivery is quick!
Hello Michael,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best products and services for every member!
Best,
Allison
I love the quality of the leggings, tops, jackets, etc. I have purchased many things from the site over the years. Have a monthly subscription is just annoying.
Hello Christina,
Thank you for bringing this to our attention. Your feedback about the VIP membership will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeani,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison