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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I want to cancel. Didn't know it was a membership. Please help me cancel.
I am mostly satisfied, the past membership rules were a bit confusing and seem a little like legal mumbo jumbo so you can be charged more frequently. Overall the quality of the products has been very good and I have been happy with everything I have ordered with the exception that the sweatpants in XL are a little short. Moving up a size makes them too baggy but they are about 1 inch too short for my 5'10" frame.
Hello Kathy,
Thank you for taking the time to let us know about your thoughts on the membership and products you got from us. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I was sent an email stating I earned $54 "Outfits". I clicked on the website only to find there were NO $54 Outfits and I had earned nothing!
Hello Mary,
Thank you for sharing your experience with our offers. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Easy to shop and very hard to select items due to such a beautiful selection.
Hello Q,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products we offer to our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
I always get compliments at the gym because of my fabletics sportswear!
Hello Efrain,
It’s great to read your feedback about your purchase and we appreciate you taking the time to share it with us. We aim to provide the best products for every member!
Best,
Allison
I love fabletics… the quality is amazing, great compression pants…. Stylish. Amazing price
Hello Cassandra,
It is our desire to keep you satisfied with our unique styles and great quality products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
Hello Bret,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
Bad fit, some things are sheer when not intended to be that way. Expensive if you don't do the membership, and if you do good luck bc they don't explain it well.
Hello Ashley,
Thank you for sharing your experience with the membership and the products you received from Fabletics. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Ive been happy with the cloths that I have received, however even when I was a VIP member and got to order my items before non-member. I still could NOT get the items that I really liked and wanted. I would place myself on the wait list, but never received notifications.
Hello Collette,
Thank you for providing feedback about your experience with product availability! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I order a few items that could come as a set and each item fit perfectly and did not disappoint!
Hello Jessica,
Thank you so much for sharing your feedback. We're glad you're satisfied with your purchase and we always strive to provide our members with the best products. Have a great day!
Best,
Allison
I am still looking for that perfect fit. I have a short torso, the straps are too long with a large and a Medium is too tight around the ribs. I love the quality and the fabric texture. I know that I am not the only girl that has this problem. I have a lot of nurse friends who deal with this same issue. We get home and can't wait to tear off the uncomfortable contraption that has done none other than contribute to the discomfort after a 12 hour shift.
We need a thinner material with a wider strap structure, almost like a thick panty hose but not one that would tear.
If bands around the ribs could be about a 1 1/2 inch wide band with a silicone grab ribbon on the inner liner so they don't ride or slide around with all the moving around we do that would prevent all the tugging and readjusting afterwards.
And if it's possible to make adjustable straps that would be great.
At this point it's not about the cost of the bra for me
It's about the comfort and the quality
Thank you so very much for taking the time and for caring about what your customers think.
Hello Heather,
Thank you for bringing this to our attention. Your feedback about the products we offer will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
It was not clear that I was enrolling in a VIP monthly program with Fabletics at the start.
The items are clearly not for all. I ordered was a Large sports bra, I exchanged it for a Medium which I could not get on. In exchanging the large for the medium, I asked not to get two of the same bra, I did not want two of the same color. I was told the colors would be different. Nope, got two identical ones.
I found returning items had a "scammy" feel to it. I was told I would be getting store credit. It was not until I ask for the refund to go on my credit card was that an option.
Cancelling my VIP subscription was not as easy as it appeared. Originally, I did it online and then received an email about my next order. I had to call to confirm that I was actually cancelled (which I was not) and then received a sales pitch to remain a customer, no matter how many times I indicated the clothing is not a good fit for me.
Hello Jennifer,
Thank you for taking the time to let us know about your thoughts on the items you received from us and the VIP membership. We strive to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I am so glad I purchased my first sports bras and leggings from Fab. I am in love with the way they slim down the appearance & are so smooth. These are extremely comfy, stay where they're supposed to, & will make you feel amazing!
Hello Alyssa,
Amazing feedback on the products you got from us! It was really a pleasure doing business with you! Thank you for choosing Fabletics! We hope you will always have a great experience with us in the future!
Best,
Allison
I feel 100% ripped off by my experience with Fabletics.
The member points are useless since everything good is out in my size.
Hello Amy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will reach out to you right away.
Best,
Allison
Too expensive. Clothes too small for stated size. Joined the "club" and still had to pay a higher than average price for merchandise
Hello Amy,
Thank you for sharing your experience with the prices we offer and the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I communicated multiple times about a return issue that occurred. (The site was having issues with return labels, I thought I sent an item back with the correct code but it wasn't the right item, and the refund was given on a cheaper product than the product that I returned, I just wanted a different color but was told that wasn't an option.) I chatted through text and spoke to multiple reps about this issue and felt like I was getting the runaround. I was a member and I called to speak to a rep again about the return, when I got off the phone with the rep I was notified that my membership was canceled, which I did not say I wanted. I called back as soon as I go the notice about my membership and the new rep I spoke to said that it was noted in my account that I wanted to cancel my membership and said that the previous rep I spoke with offered me a $10 credit to stay a member. I told the rep that never happened and she said that she couldn't reinstate my membership but that I could sign up to become a member again and have a discount but I would need to make another purchase. I had just purchased something and didn't have anything I need at that time and was very put off by the whole situation. I even asked the rep to listen and read my previous interactions to see that I was telling the truth. I was very disappointed that I was treated this way. When I was nothing but nice with everyone I spoke to because I do realize things happen and it isn't the rep's fault for the issue normally. I was very confused by the whole situation and have not bought anything since and have not become a member again.
Hello Malissa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the return and membership. Our Member Services Team will contact you right away.
Best,
Allison
So here we are 2023 - there are So. Manty. Athletic Wear Companies. Out there!
But you know what? - I LOVE Fabletics - fair prices, and honestly fantastic merchandise.
They seem to cater to all sizes, genders, ages and sizes and that is so important. Bravo Fabletice - Fab-on!
Hello Margery,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!
Best,
Allison
Extremely slow delivery.
Not sure about the subscription aspect of the company.
Products were not quite what I thought was represented on the site. On the shirts the fabric was that shiny fabric that looks awful. And I thought the shorts had compression liners but they didn't.
Hello Dustin,
Thank you for sharing your experience with the VIP membership, shipping timeframe, and products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
A few years ago was great...Hard to find size needed and tops are mostly bras and crop tops - same as everywhere else. Yitty is awesome for inclusion. But, Fabletics is missing the mark for those of us who want something less revealing that has style. Went to Fabletics store in Washington Square to try to find something. Knowledgeable staff could only offer one boxy top when I said no crop tops or bras. Ready to cancel.
Hello Karen,
Thank you for providing feedback about your experience with product availability. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
The amount of time navigating the site and calling in to cancel was unnecessary and felt more like an experience where you were being made to return (hours, wait time etc) more than once. The price point is high and equating the value against input from me and knowing there are comparable products out there off the rack made it time to break up the membership. If you plan to order often it probably seems like a better deal.
Hello Susan,
Thank you for writing a review! We value your feedback on the VIP membership and prices we offer and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dianne,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.
Best,
Allison