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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Quality of the order and the clothes is nice. Apparently you guys seem to have a problem with getting your sizing correct? However because to all three of my pants came marked the same size although I believe two of them are a size smaller than I ordered and then the one that was my favorite, which was the gray pants came really big, and when I sent them back, they came in a smaller size, but still much bigger than the other two slacks, and yet they are all marked the same size Quality control as far as your sizing is a problem, especially for someone who hast to order the towels and you guys don't have them in the store or we can try them on you just have the regular size. Having a few even just a handful of each size and color, and the towels in a store would benefit those of us that don't fit in the shorter size. Then I would be more likely to purchase them because I would know they would fit, and I wouldn't have to deal with battling back-and-forth with return and exchange.
Overall, I'm mostly satisfied as I love most everything I've ordered from fabletics! However, a couple items lately do not seem to be the same high quality that I've grown accustomed to over the years. A couple items, the fabric, fit, quality control are just not what I've come to expect. Also, there are not enough of my size in pants and leggings available in the colors, patterns, styles I initially joined fabletics for in the beginning. I'm xs-s tall... and lately the items I want to order are sold out in my size, even new items, so that is disappointing. I end up ordering colors/patterns/styles I only choose because what I prefer is not available in my size.
Hello Kathy,
We are sorry to hear that you were not satisfied with our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I tried to send an invite to my sister to join Fabletics, the site said her email address was already in use. She has never signed up for Fabletics. I tried 3 of her email addresses, all would not send. I tried to review some of the clothes I've received. The review wont save because some of the required fields are not functioning properly and wont allow you to enter information. Over all I love my products but the site and app need some serious attention.
Hello Maggie,
We appreciate the feedback you shared regarding our user interface. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I really appreciate the design of Fabletics clothing and as a shorter guy it is great to have the options of workout pants that fit well! I love the joggers for yoga, outdoor activities, and just lounging around the house. Thanks for the great product!
Hello Emery,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I desperately want to cancel my Fabletics account, but I have so many member points that are difficult to combine and used to get rid of them and then allow me to cancel. I hate how you have the Fabletics logo now on the leggings it's terribly tacky! I also think that your new styles are cheap looking. You used to have classy looking styles to choose from
Hello Julie,
It is with great regret that we received your feedback regarding the VIP membership and the styles of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
This was an unauthorized purchase, and despite having to contact 4 different people to address this issue. I'm still having to deal with this, I will not leave a review on products that I did not order nor receive. Thank you for this opportunity to relive this stressful experience again.
Hello Lori,
We regretfully note that we received your feedback regarding the purchase on your account. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
The team is all very organized, store looks clean. Always have a good shopping experience when I visit
Hello Adrienne,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
When I eventually opened my order which came in separate packages, I hated the printed 1 tremendously... it didn't fit well either & it had no pocket... which is my main draw to your product. I had called also to find out what happened to my order, I didn't realize it was coming regular mail. As mentioned in my original share, I am 4' 11" and was concerned about the fit... well the large fit but gathered at the ankle & the medium was great at the ankle but was lacking in the waist area. 1 legging had my valued pocket & the other had a pocket that might hold 1 debit card. With my busy schedule I had not returned the ugly shapeless print & I suppose it's too late now. My focus is not on ordering more at this time.
Hello Linda,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I have been a member since 2016ish. The quality has gone down significantly since them. I find myself returning items on almost every order. Just waiting to use my existing credits so that i can cancel for good.
Hello Kat,
It is with great regret that we received your feedback regarding the items that we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Everything I've purchased through Fabletics has been the perfect style, perfect fit, and perfect look. I am obsessed with Fabletics. I'll be a lifelong customer!
Hello Jeremy,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I love the various pants I got. Two are great for lounging and then my tights and no-liner shorts are great for a winter run.
Hello Bradley,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
La ropa de Fabletics es cómoda y linda, me encanta utilizar en el gimnasio y en el día a día
Hola Fabiola,
Nos alegra saber que te gusta el producto que compraste. Tenga la seguridad de que continuaremos brindando estilos únicos y nuevos para miembros como usted. Esperamos sinceramente que todas sus transacciones futuras con nosotros sean maravillosas.
Mejor,
Lia
Completely exceeded my expectations. Material is breathable and extremely comfortable.
Hello Christina,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I love the shorts. But I get several texts a week (too much) for "huge" sales. However, when one hits the link and adds things to the cart, it doesn't reflect the sales. I can't tell you how many times I've walked away, shut down the cart, and wondered "why would a retailer do that"? It doesn't inspire confidence and feels like someone is trying to do a switcheroo and hoping one doesn't notice. I am likely done with Fabletics. I've gotten the shorts I like, I've gotten the pants I like. I don't see much else.
Hello Jason,
We appreciate the feedback you shared regarding the offers we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I am very impressed with the quality of the shorts. I wouldn't choose any other brand and the price is amazing.
Hello Gilbert,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I had been a VIP member for over 6 years when my family purchased a gift card for me for the Black Friday/Christmas sale season. I was about halfway through using it when all of a sudden my orders kept getting cancelled. When I called, they said there was a hold on my account and wouldn't explain anything from there. A week or so after that, they cancelled my account entirely. It's been FIVE MONTHS and they still haven't addressed this issue despite my sending the original gift card paperwork and everything. I started out in absolute shock because I've spent literally thousands with the brand over the years, it represents 80+% of what I wear every day. This experience shows just how much they really care about their long-standing members.
BUYER BEWARE!
Hello Greg,
We value the comments you made about the status of your account. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Great prices and great clothes. Would definitely get again. The fabric is a little thin but extremely soft and comfy. Just get to many emails now.
Hello Kayla,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
The zipper is small and plastic and very easy to break. I have lost two pairs of pants already while just unzipping or zipping the pants. I enjoy the pants that I have, but after that tiny plastic zipper comes off the rails, the pants are unwearable.
Hello Dustin,
We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Things didn't fit. Tried to exchange, didn't send me the new sizes. Tried to return, couldn't in my area. Charged my card for the membership even though I skipped the month. Customer service wasn't helpful.
Hello Kyle,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the products you got from us and the membership. Our Member Services Team will contact you right away.
Best,
Allison
I became a member at the beginning of 2023, besides the 80% discount as a first time customer, I have not been able to use my member points. It's $59 a month & most items are less than thar. The bundles that cost more, the items are sold out. There's really no perks of being a member. I'm extremely disappointed with the membership.
Hello Betsaida,
Thank you for sharing your experience with the VIP membership and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
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Hello Chad,
We appreciate the feedback you shared regarding the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia