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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have been loving the yoga pants. They are super soft. The sports bras are a hit or miss for me. I just can't find a happy medium between 1x and 2x.
I ordered 2 of the new flare leg they were too big and to long could never get them traded never had my size back in stock so was just gonna send in for refund but wanted to charge me $16 shipping fee. The 2 pair of powerhold stitching has already came unraveled. So I will I guess I will have to just eat the cost.
Hello Faith,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I could not find any outfits that were suitable for some one my age. Too many sports bras and crop tops.
Hello Jennifer,
We regretfully note that we received your feedback regarding the selections that we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I love the Fabletics clothing and the deals that come with being a member. I only wear Fabletics leggings and many of their cute little jackets. So far I have not had luck with the sports bras fitting the way I like, as for me they have fit too tight, but I keep looking for ones to come out that have a looser fit. Overall, for several years now, I only buy Fabletics leggings for myself and all of my friends who love my clothing style.
Hello Jennifer,
We appreciate the feedback you shared regarding the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
As soon as I opened the package it smelled horrible I can guarantee a cat peed on these pants and they still shipped them out anyways. When talking to customer service they didn't seem to worried about it. I will never purchase from them again.
Hello Nicole,
It is with great regret that we received your feedback regarding the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Great quality, awesome styles. Easy to skip a month - I love Fabletics!
Fabletics site was compromised and my information was stolen. Several orders were made to my account. They did refund the items but I had to spend several hours trying to get these things cleaned off my account. Very unfortunate chain of events and in the end I was the one that had to spend my time to fix their problem.
Worst fitting pair of pants I ever ordered.
Sent back same day.
Hello Allen,
We are sorry to hear that you were not satisfied with the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Not a fan of the auto charge every month. I have been with fabletics since very first year and will be canceling because I cannot keep up with the skip each month. I do really love the product tho
Hello Sharon,
We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Nice stuff, but too expensive; especially with the membership fee.
Hello Gary,
We value the comments you made about the offers we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have been charged twice for a vip premium that if you don't read between the lines will charge you a month after you receive your purchase. Did the courtesy of refunding it then BAM! Hit again.
Hello Brenden,
It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love the clothes and colors! Supper comfy can't lie. They always take care of me and my orders. Easy to return things if need be great people!
Hello Cristian,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
The sizing on the scrub bottoms were very inconsistent. I returned and reordered these bottoms FOUR times and could not find a pair that fit. The large was too small and the xl/xxl combo size (the next size up from large) was WAY too big. Ultimately going to return the entire scrub set I purchased after all this effort.
Hello April,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Hello Jake,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Sent the wrong size in the initial order. When returned, the same size was sent back! Terrible.
Hello Kevin,
We regretfully note that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The scrubs are the best I've ever had. Wish they were always at the price I got them at which was half off. Unfortunately I am still a student so can't afford to buy more.
Hello Abdul,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I enjoy shopping at Fabletics for clothing to work out in. The collection is vast, and the quality of the clothing is excellent! The only negative I have is that when I order online through my computer, the checkout always knocks me out and says my cart is empty. So if I want to order, I must do so through my iPhone.
Hello Debbi,
It is with great regret that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
We used to have better choices in outfits and now there isn't. I have so many credits and nothing to choose
Hello Grainne,
We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I returned my online order at the Oakbrook Illinois location. They're super friendly and always willing to help and answer any questions.
Hello Evelina,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I would be a repeat customer if I didn't have to subscribe to get the actual price for the clothing. Prices are inflated to encourage you to subscribe.
Hello Jesse,
We value the comments you made about the VIP program and the prices of the items we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lindsey,
We regretfully note that we received your feedback regarding the sizes that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.'
Best,
Lia