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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I really like the lines One shorts for swimming and the joggers are super comfy.
I loved it, it fits super nice. Color and fabric superb.
Hello Gabriela,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
It was easy to sign up, easy to buy, easy to forget that I needed to cancel, but in the end easy to cancel too
Hello Chiara,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Overall the products are great but I don't love the membership model. It's expensive, not realistic and encourages overspending, overconsumption and not good for ethical clothing and shopping. If you just want a few items you have to buy into the membership model first. As a consumer you get to decide what's worth it. Sometimes I have found it is, now I am spending my resources elsewhere.
Hello Erin,
We appreciate the feedback you shared regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have loved everything I have ordered. I have never been disappointed!
Hello Elysse,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I love how inexpensive I can get quality exercise clothing and choose to skip months easily.
Hello Heather,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Fabletics has become my favorite gym/lounge clothes brand. I love the quality, designs and colors/patterns of the clothes. I love how confident I feel whenever I'm on my workout fits so much that it even motivates me to actually workout! Lol
Hello Dominique,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The last two times I ordered I never received my order! Called fabletics and they reordered and I still never received! So I canceled my membership which saddens me because I love the product! I'm a spin instructor and RDA so I wear the scrubs also.
Hello Charlotte,
It is with great regret that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I never received my shipment, got ahold of customer service and was told that it was taken care of and getting sent my way. Still have never received it. Won't be purchasing from this company anymore.
Hello Maddie,
It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I have enjoyed the products, especially the VIP bundle options. That said, the website is really odd (a separate listing for each fabric style of each cut - why?). And, shipping is amazingly slow.
Hello Chad,
We regretfully note that we received your feedback regarding our user interface and our shipping method. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Several times in the last few weeks, I have been unable to either check out items for purchase or the item won't load in order to purchase. This was not a onetime problem, but one that continued over several days with several transaction attempts. It's tough to support a company when the website won't let me purchase items due to a continued error message. It's also frustrating that it's difficult to find customer support that isn't through Facebook.
Hello Amanda,
It is with great regret that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Confusion exists in product ordering especially with quantity. Using points to purchase.
Hello Billy,
We appreciate the feedback you shared regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Check the size chart and then size up two sizes if you are a curvy chick. The quality is great. I would love to see more styles such as cropped leggings. Customer services is very responsive and returns are easy.
Hello Bonnie,
We appreciate the feedback you shared regarding the sizes of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Everything was very easy and smooth. No problems. Shipping was on time and all my stuff arrived exactly as I expected it to.
Hello Anna,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I purchased two pairs of leggings according the size chart and they were too small.
Hello Abby,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I don't like trying to maneuver around in the site. It is not friendly. Had to sign in multiple times to finish placing my order.
Hello Karen,
It is with great regret that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Love everything I've ordered from fabletics. Will definitely be ordering again.
Hello Aubree,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I placed my order by phone and it was excellent. The girl was very friendly.
I will definitely recommend this site.
Hello Isabel,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Pants are nice material and length (tall) is perfect. Pants are too tight in thigh's and hip. As I washed them they got tighter.
Hello Jezell,
We appreciate the feedback you shared regarding the fit of the items we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
2 months ago I ordered two pair of shorts, using my Fab credits and then I cancelled my membership. I had the credits for months but have not received my order. I assume it was cancelled, because two days after order I cancelled my monthly membership? I paid in my credit and got nothing for the $60.00 I paid in.
Hello Gary,
It is with great regret that we received your feedback regarding the VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nick,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia