On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I never really know what to expect with Fabletics because the sizes run different for the different compression types. In most cases, the small is too small, and the medium is too big. Half of the things I bought I had to return, but the other half I really liked. It's honestly just a hit or miss with the leggings.
I have nothing o complain about except the relatively lengthy time it takes between ordering online and actual delivery.
Hello Jim,
It is with great regret that we received your feedback regarding our shipping policy. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The VIP membership most certainly has it perks when initially adopting it. You get a pair of clothes for a reasonable price. I was a member a couple years ago and the material of the sportswear was way to small for my normal size (medium) also tried large. I rejoined to buy joggers in March 2023 and I had one medium and one large. This time around they were more accurate as compared to other brands. The gym shorts I also purchased a week later were both way better material and fit well as compared to a couple years ago. With that being said fabletics has improved. The material is super light so in the cold be mindful. The major downside to VIP is having to remember to skip each month with a 5 day window. I don't need shorts or shirts every month. Of fabletics wants people to remain VIP members they should allow members to set how long they want to freeze the accounts. However, they don't and try to capitalize on people forgetting to skip each month to earn more money.
Hello Joseph,
We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I appreciated the shorts with the linings, my son is enjoying the workout shirts, and he just asked me to buy him some more, I suspect the Fabletics line will be more prominently displayed in our neighborhood gym and on the pickleball court. Keep up the good work, Regards Mark
Hello Mark,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I received my scrubs and 2 out of 4 that i purchased had holes in the pockets that dont like the quality and the scrub top as well
Hello Francis,
We are sorry to hear that you were not satisfied with the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I am wearing an outfit from fabletics at this moment. All of my leggings are from fabletics! The t shirts are comfy for everyday wear and the exercise tops are perfect for workouts!
Hello Janelle,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Joey,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Love the way they fit the don't roll down or stretch out of shape, very nice feel while wearing them
Hello Deann,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
Never received my order in the mail. Very frustrating customer service experience when I contacted Fabletics. I did not even receive a refund.
Hello Abdulkareem,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Ordered xxl, fits like a large. When I read how it fit, it said runs normal. Was really looking forward to these pants since they're good material.
Hello Fawn,
We are sorry to hear that you were not satisfied with the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I am in love with these leggings. I am a bigger girl and they hold everything in. No jiggle, no cellulite in sight!
Hello Andrea,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Last purchase sneakers. Took 3 weeks to get. And subscriptions to purchase items is not for me.
Hello Katie,
We value the comments you made about our shipping time frame and the VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Overpriced leggings in limited colors- difficult to cancel membership
Hello Kimberly,
We regretfully note that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I LOVE fabletics, they have the best leggings ever. Life has kinda kicked me when I was down so I had to pause my membership for now but I will be back, for sure!
Hello Kerri,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Not a fan. Signed up for VIP for my wife and we can never find anything in our size. Cool clothes but nothing is available.
Hello Joseph,
It is with great regret that we received your feedback regarding the selections we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I used multiple new member discounts to get 3 pairs of pants and 2 pairs of shorts for about $100 total. The styles and lengths of 4 of the 5 items didn't quite match what I was looking for so I went to a local Fabletics store and tried on different options. I ended up with 1 pair of the slim fit only pant, 2 pairs of the one joggers, and 2 pairs of the fundamental shorts 9 inch inseam. The exchange process was straightforward and easy. I love them all, they're so comfortable, and my wife thinks they look great so wins all around.
Hello Josh,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Everything was ordered in my normal size and nothing fit, everything was too small. They also sent me the wrong color top and didn't respond when I emailed
Hello Jodi,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Great product very comfortable good for gym or outside the gym.
Hello Jarvis,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
The staff is always very helpful, both when in the store and over the phone. It is easy to make returns and check out as a member.
Hello Ellen,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emma,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia