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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I thought I was just giving my phone number for a discount, and somehow I signed up for a subscription. I was being charged $60 a month and didn't realize it until I saw an email from PayPal. They used my credit card info from my purchase and continued to charge me. Not only that, the pants I bought ripped in the crotch after one use. I do not recommend! The quality for the full price is sub par, I was extremely disappointed with this shopping experience.
Hello Celeste,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our product and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Couldn't find anything that provided necessary coverage in any of the sports bras. Husband loves the athletic shorts though!
Hello Lynda,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability and selection. We value you as a customer and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Terrible! Never again. A bunch of crap. Way too small, frayed after the first wash ridiculous sizes. I'm 126 lbs and 5 6' so WHY THE HELL WAS THE MEDIUM TOO DAMN SMALL?
Hello Lori,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the quality of the leggings that are not see through, the double material is amazing.
Hello Sheila,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Hello Nghe,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I am just so glad I found this deal! I had been meaning to get some near workout clothes and this was just perfect.
Hello Joshua,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I love Fabletics! I've been a member for years. My all time favorite product is the PowerHold leggings! I have thick, muscular legs and do a lot of running. They stay up and are very compressed! I also train jiu jitsu and can wear these without falling down as well! I recommend them to anyone and everyone that are looking for a good quality pair of leggings! Fabletics has great quality products for a very fair price.
Hello Allie,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I won't wear any other leggings than Fabletics! Their sports bras, tank tops and everything is so cute and fits so great! I really don't wear anything else anymore!
Hello Kim,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I loved everything I ordered. The only issue I had was the flare leggings were way way too long. The fabric is great and it's well made.
Hello Jennifer,
We appreciate the feedback you shared regarding the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
They got good prices and good clothes pretty much all I wear. The cut on the shorts was a little weird at first but I've grown to like them a lot.
Hello Hunter,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Purchased scrubs for first time with fabletics. Felt the top was perfect fit but the jogger pants just didn't have the right fit. I'm a petite size XS-S.
Hello Aneeta,
It is with great regret that we received your feedback regarding the fit of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have bought other brands of exercise clothes and they are nowhere near the quality that fabletics is.
Hello Lisa,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
The agent would not let me cancel, I had been paying for a membership for a little over a year and when I asked to cancel he tried to defer me from canceling 4 different times, offering different incentives if I didn't cancel, then after canceling it wouldn't even let me use member credits that I have already paid for
Hello Justin,
It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I love every single thing I have bought here. I have purchased leggings, bras, robes, a sleep mask,uuum I think more too. All have been high quality and exactly what I expected and fit right!
Hello Emily,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Good price nice leggings they run a little small. Wish I would've got the next size up.
Hello Terry,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Overall love Fabletics & think it's Fabtastic but the sizing can be off on leggings.
Recently tried & LOVED their Scrubs though so will be a forever member
Hello Ebu,
We value the comments you made about the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Everytime I go into the store everyone is very helpful, the stores clean, and I spend awhile in there. Online experience is great also!
Hello Ailina,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I love the feel of the men's pants and shorts! They are so comfortable too! You can wear them out or just around the house. Thank you!
Hello Scott,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I was annoyed that when trying to purchase a pair of shorts and shirt or some other combo all sizes and color options would show available until I wanted to place them in my cart. I wish I could select a medium shirt then only the ones available would be selectable.
Hello John,
We appreciate the feedback you shared regarding the availability of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aly,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad