Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Consistently provided bad service and refused to help me out with a simple and straightforward request
Hello Adam,
Thank you for sharing your experience with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the jogger and two pocket top. Fabric is moveable and lets me bend and reach easily. Price point is great. Love the scrub jacket but needed men's fit for movement and workability. Great weight and comfort.
Hello Alissa,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
Hello Alec,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a great day!
Best,
Mary
The power hold fabric seems to be the most popular and they have almost no options so it's always sold out. Shippings takes FOREVER and I exchanged a bra because it was too tight and after 2 weeks I checked the status to see it's on hold so who knows if I'm ever getting that….
Hello Alyssa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability and the shipping timeframe. Our Member Services Team will reach out to you right away.
Best,
Allison
Hello Aida,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
There has been a decline in the quality of materials used. There seems to be a lack of creativity as well. I feel like it was the same designs over and over and it wasn't exciting anymore.
Hello Adriana,
Thank you for sharing your experience with the quality and designs of the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the styles, colors, fit, and price! Can't beat it! Great return policy as well.
Hello Adam,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
My kids love your stuff, and I would buy more of it if you would get rid of your membership plan. Give us all the same prices without forcing the plan on us, PLEASE
Hello Allison,
We appreciate the feedback you shared regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
My boys love Fabletics clothes. I hate the members gimmick and paying a different, higher price for the same items. Just let us all buy your product for the same price.
Products and service are amazing but pricing not great also if u forget to skip a month you are committed to spend the money which is also not great
Hello Akeem,
We appreciate the feedback you shared regarding the prices that we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
They charge $59 every month but you can only redeem those credits on things that would be waaay cheaper if you just paid. Most things that are available for purchase with credits are $30 and under. Also the credits expire, how does a credit I paid for just expire? On top of that their stuff starts to rot out and fall apart almost immediately. Such a scam. Wish I had never signed up. Now I'm stuck between trying to remember to cancel or get charged every month or giving up all my credits I already paid hundreds for so this company can't rob me anymore if I accidentally forget to cancel in the 3 day period they allow you to cancel. I feel trapped
Hello Kelly,
We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Ordered some shorts, tried the subscription, had questions about my order. The customer service in the phone and chat didn't want to be bothered with complicated questions like "when will my order ship".
Hello Alan,
It is with great regret that we received your feedback regarding our Member Services Team. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
There's been multiple instances of my packages not being delivered
Hello Andre,
It is with great regret that we received your feedback regarding the status of your order. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The store representatives in Old Orchard mall were very helpful and kind. They helped me exchange items and order new ones online which came in a timely manner.
Hello Brett,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I was tricked into a membership that I can't cancel and have to adjust every month
Hello Adam,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I was looking online to buy some pants. I was sent 3 pairs of all polyester stretch pants that most men will not wear. Rather then returning them for a $73.31 (Aug 26) refund I just left them in the bag. That was in August. By chance I decided to check my PayPal account and saw a charge of $59.95 on 9/12 and 10/12 apparently for membership in a Fabletics. I never knew with my purchase I was going to be charged about $720 a year for nothing. The pants I bought for about $75 total in August I could've easily bought online from eBay, etc., for the same amount or possibly less and a blended fabric I'd wear. I live on the Gulf and 8 months a year are hot and humid and all polyester clothes are uncomfortable. Plus, they were dark blue and not black as the ad showed. They also have a light colored 1" strip that circles the waist for no reason. So, now I have a claim in with PayPal for 2 weeks and have to get refunded for this scam club. It should say in bold print that any purchase places the buyer in a club that costs $59.95 a month or about $720 a year. Why would I join it for a single purchase I made for sub-par cheap men's pants? I buy everything online and this is the 1st time this has happened in over 30 years buying online! Look for monthly 'Automatic Payment' charges on your statements if you buy anything from Fabletics! Better yet, don't buy from Fabletics anything!
Hello Stuart,
Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered 2 shorts for 24$, I never got them plus charged me 59 dollars instead. Also without my permission put a membership on me for 60$ that I didn't sign up for. And even with the membership it's a scam, if you click to use members point on a purchase it will just increase the amount of the cost by how much it's saving you. TOTAL SCAM, hope y'all go out of business
Hello Max,
Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
They cach you with the 2 for $25 when ypu sign up but don't tell you, you must sign up as a vip for tge deals. Ontop of the hidden vip sign up fees the 2 for 25$ goes away fast. They have a hidden 50$usd a month so in canadian like $80 a month automatic membership charge that you can "skip between 1-5" but if you forget you get charged that money. Once your secretly charged they then turn that into a "memership credit" BUT you have 1 year to use it or it expires. They send so many emails they end up in the spam folder so and "notification" for your points or member credit expiring chances are your email will junk them to and youll miss them. So once your charged that 80$ canadian and its then turned into basically fabletics money better get your butt on spending it because in 12 months thats it ypur money is basically garbage, more money for tgere comapany and less for the smalls. After all that try to ask coustomer service about it all and oh theres nothing they can do because once that sneakely monthly charge you didnt approve in the first place goes through and turns into a member credit its not actually money i guess and expires so nothing they can do, even if you miss that exp date by 10 days. That doesnt seem rigbt at all and quite sneaky as a conpany. Also most of the time there sold out for everything so good luck getting anything you like anyways.
Company's complete bs they way they run the business side. Lost me as a vip member and I had been one for 4 years. WHAT A JOKE FABLETICS
Hello E.W,
We appreciate you taking the time to share your feedback about the VIP membership and the monthly Member Credits. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Fabletics is a transparent scam. They tell you up front that you need to join their VIP club which is 60 bucks a month and it's easy to cancel any time. We'll that's what they say, it's not easy to cancel. I had to call 3 times to get it canceled and I was told on the previous calls that it was canceled, but that was a lie. They lie so you stay a member and then you get billed 60 bucks for the month. To be fair, they tell you it's a membership... that's not the scam, the scam is trying to cancel. Each time I called they wanted to give me "credits" or free monthly membership extensions. I kept sayin I wanted to cancel and then I had to listen to a sales pitch on why I should stay and what they will do for me if I do. Even after all that nonsense, then being told I was canceled... I wasn't. They just didn't cancel me... that's the scam. Also the shipping and handling times are atrocious. Placed and ordered on a Sunday, tracking label was instantly created and marked shipped... but the carrier didn't receive the package for 5 more days. Then once received by the carrier, it was another one and half weeks for the actual shipping.
Hello Brad,
Thank you for sharing your experience with the order you made and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shorts are nice, but you should not need a stupid expensive subscription to buy them on sale. It feels like a scam.
Hello Andrew,
Thank you for sharing your experience with our item and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!


Hello Amy,
Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. You are a valued member of us.
Best,
Mary