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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Scrubs
November 4, 2023

Fit great- true to size. I would definitely buy more from Fabletics!

Date of experience: November 4, 2023
Mary L. Fabletics Rep
over a year old

Hello Amy,

Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. You are a valued member of us.

Best,
Mary

New York
1 review
0 helpful votes
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Yikes
November 4, 2023

Consistently provided bad service and refused to help me out with a simple and straightforward request

Date of experience: November 4, 2023
Mary L. Fabletics Rep
over a year old

Hello Adam,

Thank you for sharing your experience with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
2 reviews
1 helpful vote
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Love the jogger and two pocket top. Fabric is moveable and lets me bend and reach easily. Price point is great. Love the scrub jacket but needed men's fit for movement and workability. Great weight and comfort.

Date of experience: November 4, 2023
Mary L. Fabletics Rep
over a year old

Hello Alissa,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!

Best,
Mary

Texas
1 review
0 helpful votes
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Great service
November 4, 2023

Very helpful in finding what I wanted. In and out of there quickly.

Date of experience: November 4, 2023
Mary L. Fabletics Rep
over a year old

Hello Alec,

This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a great day!

Best,
Mary

New York
1 review
0 helpful votes
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Always disappointed
November 2, 2023

The power hold fabric seems to be the most popular and they have almost no options so it's always sold out. Shippings takes FOREVER and I exchanged a bra because it was too tight and after 2 weeks I checked the status to see it's on hold so who knows if I'm ever getting that….

Date of experience: November 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Alyssa,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability and the shipping timeframe. Our Member Services Team will reach out to you right away.

Best,
Allison

Virginia
1 review
0 helpful votes
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Great
November 1, 2023

Product and selection are great. Customer service just as helpful.

Date of experience: November 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Aida,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

Texas
1 review
0 helpful votes
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There has been a decline in the quality of materials used. There seems to be a lack of creativity as well. I feel like it was the same designs over and over and it wasn't exciting anymore.

Date of experience: November 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Adriana,

Thank you for sharing your experience with the quality and designs of the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

New York
1 review
0 helpful votes
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Great brand!
November 1, 2023

Love the styles, colors, fit, and price! Can't beat it! Great return policy as well.

Date of experience: November 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Adam,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Oregon
1 review
0 helpful votes
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Get rid of membership plan.
November 1, 2023
Updated review

My kids love your stuff, and I would buy more of it if you would get rid of your membership plan. Give us all the same prices without forcing the plan on us, PLEASE

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Allison,

We appreciate the feedback you shared regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia


Hate member prices
October 1, 2022
Previous review

My boys love Fabletics clothes. I hate the members gimmick and paying a different, higher price for the same items. Just let us all buy your product for the same price.

Date of experience: October 1, 2022
Pennsylvania
1 review
0 helpful votes
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Amazing products but not great price
November 1, 2023

Products and service are amazing but pricing not great also if u forget to skip a month you are committed to spend the money which is also not great

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Akeem,

We appreciate the feedback you shared regarding the prices that we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Missouri
2 reviews
4 helpful votes
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Scam
November 1, 2023

They charge $59 every month but you can only redeem those credits on things that would be waaay cheaper if you just paid. Most things that are available for purchase with credits are $30 and under. Also the credits expire, how does a credit I paid for just expire? On top of that their stuff starts to rot out and fall apart almost immediately. Such a scam. Wish I had never signed up. Now I'm stuck between trying to remember to cancel or get charged every month or giving up all my credits I already paid hundreds for so this company can't rob me anymore if I accidentally forget to cancel in the 3 day period they allow you to cancel. I feel trapped

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Kelly,

We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Utah
1 review
0 helpful votes
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Horrible Customer Service
November 1, 2023

Ordered some shorts, tried the subscription, had questions about my order. The customer service in the phone and chat didn't want to be bothered with complicated questions like "when will my order ship".

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Alan,

It is with great regret that we received your feedback regarding our Member Services Team. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Massachusetts
1 review
0 helpful votes
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Not delivered
November 1, 2023

There's been multiple instances of my packages not being delivered

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Andre,

It is with great regret that we received your feedback regarding the status of your order. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Illinois
1 review
0 helpful votes
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Fabs review
November 1, 2023

The store representatives in Old Orchard mall were very helpful and kind. They helped me exchange items and order new ones online which came in a timely manner.

Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Brett,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Texas
1 review
0 helpful votes
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I was tricked
November 1, 2023

I was tricked into a membership that I can't cancel and have to adjust every month

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Adam,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Louisiana
1 review
0 helpful votes
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I was looking online to buy some pants. I was sent 3 pairs of all polyester stretch pants that most men will not wear. Rather then returning them for a $73.31 (Aug 26) refund I just left them in the bag. That was in August. By chance I decided to check my PayPal account and saw a charge of $59.95 on 9/12 and 10/12 apparently for membership in a Fabletics. I never knew with my purchase I was going to be charged about $720 a year for nothing. The pants I bought for about $75 total in August I could've easily bought online from eBay, etc., for the same amount or possibly less and a blended fabric I'd wear. I live on the Gulf and 8 months a year are hot and humid and all polyester clothes are uncomfortable. Plus, they were dark blue and not black as the ad showed. They also have a light colored 1" strip that circles the waist for no reason. So, now I have a claim in with PayPal for 2 weeks and have to get refunded for this scam club. It should say in bold print that any purchase places the buyer in a club that costs $59.95 a month or about $720 a year. Why would I join it for a single purchase I made for sub-par cheap men's pants? I buy everything online and this is the 1st time this has happened in over 30 years buying online! Look for monthly 'Automatic Payment' charges on your statements if you buy anything from Fabletics! Better yet, don't buy from Fabletics anything!

Date of experience: October 27, 2023
Mary L. Fabletics Rep
over a year old

Hello Stuart,

Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Washington
1 review
1 helpful vote
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Scam business
October 21, 2023

Ordered 2 shorts for 24$, I never got them plus charged me 59 dollars instead. Also without my permission put a membership on me for 60$ that I didn't sign up for. And even with the membership it's a scam, if you click to use members point on a purchase it will just increase the amount of the cost by how much it's saving you. TOTAL SCAM, hope y'all go out of business

Date of experience: October 21, 2023
Mary L. Fabletics Rep
over a year old

Hello Max,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
0 helpful votes
Follow E W.
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They cach you with the 2 for $25 when ypu sign up but don't tell you, you must sign up as a vip for tge deals. Ontop of the hidden vip sign up fees the 2 for 25$ goes away fast. They have a hidden 50$usd a month so in canadian like $80 a month automatic membership charge that you can "skip between 1-5" but if you forget you get charged that money. Once your secretly charged they then turn that into a "memership credit" BUT you have 1 year to use it or it expires. They send so many emails they end up in the spam folder so and "notification" for your points or member credit expiring chances are your email will junk them to and youll miss them. So once your charged that 80$ canadian and its then turned into basically fabletics money better get your butt on spending it because in 12 months thats it ypur money is basically garbage, more money for tgere comapany and less for the smalls. After all that try to ask coustomer service about it all and oh theres nothing they can do because once that sneakely monthly charge you didnt approve in the first place goes through and turns into a member credit its not actually money i guess and expires so nothing they can do, even if you miss that exp date by 10 days. That doesnt seem rigbt at all and quite sneaky as a conpany. Also most of the time there sold out for everything so good luck getting anything you like anyways.

Company's complete bs they way they run the business side. Lost me as a vip member and I had been one for 4 years. WHAT A JOKE FABLETICS

Date of experience: October 14, 2023
Bonnie S. Fabletics Rep
over a year old

Hello E.W,

We appreciate you taking the time to share your feedback about the VIP membership and the monthly Member Credits. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Connecticut
2 reviews
1 helpful vote
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Fabletics is a scam
October 6, 2023

Fabletics is a transparent scam. They tell you up front that you need to join their VIP club which is 60 bucks a month and it's easy to cancel any time. We'll that's what they say, it's not easy to cancel. I had to call 3 times to get it canceled and I was told on the previous calls that it was canceled, but that was a lie. They lie so you stay a member and then you get billed 60 bucks for the month. To be fair, they tell you it's a membership... that's not the scam, the scam is trying to cancel. Each time I called they wanted to give me "credits" or free monthly membership extensions. I kept sayin I wanted to cancel and then I had to listen to a sales pitch on why I should stay and what they will do for me if I do. Even after all that nonsense, then being told I was canceled... I wasn't. They just didn't cancel me... that's the scam. Also the shipping and handling times are atrocious. Placed and ordered on a Sunday, tracking label was instantly created and marked shipped... but the carrier didn't receive the package for 5 more days. Then once received by the carrier, it was another one and half weeks for the actual shipping.

Date of experience: October 6, 2023
Mary L. Fabletics Rep
over a year old

Hello Brad,

Thank you for sharing your experience with the order you made and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Pennsylvania
3 reviews
0 helpful votes
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Good, but…..
October 4, 2023

The shorts are nice, but you should not need a stupid expensive subscription to buy them on sale. It feels like a scam.

Date of experience: October 4, 2023
Mary L. Fabletics Rep
over a year old

Hello Andrew,

Thank you for sharing your experience with our item and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary