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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I bought underwear for a total of 17 bucks, little did I know these $#*!in monkeys that work here would take that as me wanting the vip monthly for 60 bucks… how awesome! So they automatically charged me 60 without asking and no refunds! All in all what a great company if you don't like spending ur hard earned money on things of use. The homeless people they employ at fabletics are a real catch!
I placed a large order of Christmas gifts on 11.25.23. Tracking showed it arrived to my hometown 12.3.23. It said it would be delivered on 12.12 (which was a little weird it'd take that long to get to my house). I received an email on 12.12 saying my return was initiated. I never initiated a return and the tracking site still said it would arrive on 12.12. I called Fabletics immediately. They said they could try and reprocess my order but only 4 out of the 9 things I ordered were in stock! The things not in stock were my gifts. They were not helpful and when I tried to understand how this could happen, the answers made me more confused. They kept saying they were sorry but offered no solution. I will never order from Fabletics again.
Hello Heidi,
Thank you for sharing your experience with your order and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Once they have your PayPal information they will start stealing $59.95 from your account each month!
Hello Matthew,
Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Sticking you with unauthorized auto pay through misleading Terms and Conditions that nobody sees. Even After going to their shop and having been told auto pay was cancelled, I found out I had been lied to and I had to loose time again for return and cancellation.
DO NOT LOOSE your time. Never buy anything from these people.
Hello Labros,
Thank you for taking the time to let us know about your experience with our products and a charge. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
The customer service person failed to reship items that i ordered that was not included in my original order. I am not pleased with the service or the company policies regarding things outside my control. I.e. The package not included all my items before it being shipped!
Hello Bryan,
Thank you for writing a review! We value your feedback on the missing items from your order. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison
My shipment never arrived, dealing with cs was a nightmare. Always promising to call me back snd never did. This went on for months. Each time I called I was given different information, You can never speak with someone from the USA. I'm never ordering from this company again.
Hello Susan,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I used to be able to get great athleisure wear. I bought a lot of things. Then they started selling everything else under the sun and the athleisure wear went to hell. Hardly any outfits and nothing is is bright and fun anymore.
Hello Alice,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will reach out to you right away.
Best,
Allison
All of my gym wear comes from Fabletics. I always keep a couple of outfits in the bank for when I see something I like. I like that I can always get a matching outfit as I am absolutely NOT a fashionista!
I shopped in person at the Birmingham Summit store and ordered online. Both experiences were fantastic.
Hello Amy,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Figs quality scrubs without the Figs prices! Next order in the works.
Hello Amanda,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
2 stars at best. Love the product, hate that NOTHING is ever in stock! Lord help you if you buy the wrong size because you're basically stuck with it.
Hello Amanda,
We value the comments you made about the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Hello Alyson,
It is with great regret that we received your feedback regarding the availability of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have tried to permanently cancel and they tell me it is and then I continue to be charged.
Hello Alexis,
We appreciate the feedback you shared regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Everything I've purchased has been great, all products were well-made and fit as they should
Hello Al,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I believe the product are of good quality. I usually wait for the sales and get good deals. I recommend buying from Fabletics.
Hello Adriana,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Horrible site and customer service, complete scam, will steal your money and cancel valid orders, needs to be stopped.
Hello Max,
It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
I ordered 7 pairs of shorts, very unimpressed with the number of options provided. The website shows each color variation of the shorts as a different listing (including those that are not currently available) to make it seem like they have a larger selection than they actually do, but this just makes shopping on their site much more confusing until you figure it out. I liked two of the shorts that I received but want to return 5 of them, only to find out that, although I was assured that they have free returns, this only applies if you drive 40 minutes to the nearest outlet. There is absolutely no option to ship the items back to them, not even if you pay for shipping yourself.
Hello Samuel,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
My daughter bought something from them and they started charging her vip membership fee.
Very hard to cancel: I called on 11/25/2023 to cancel and they said there are 290 callers ahead of me. (5 hour wait)
Best way to cancel is put a stop on your card and file a fraud report against them.
Hello Randy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
I ordered weeks ago and still have no package. None of the workers were helpful. Shipping says 6-10 days, it's been 3 weeks now. I ordered stuff for vacation and it never showed. They offered a $10 coupon, but I'll be canceling soon as my order shows up.if it does.
Hello Paige,
We are sorry to hear that you never got your order yet. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
So far I have purchased several items of clothing. The shorts I love. They fit well and look great. And with the VIP offer the price was great. The scrub jacket I like, but don't love. It looks great, is warm, comfortable, and seems to be well made. My only con about it is the placement of the side/hand pockets. These are further back than I prefer. After leaving an ok review of the jacket, I received an email suggesting that I could return the jacket if it didn't meet my satisfaction. Because I like the jacket more than not, I kept it. That is really good customer service and shows that the command is reading through the reviews that are left. Great job Fabletics.
Hello Alec,
Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Ordered couple days ago,until now I don't get my tracking shipping number. I tried to contact customer service but the number can't dial. Chat support not responding. A waste of money! Not got to figure out to contact and cancel the VIP. Worst experience,not worth it at all!
Hello Lea,
Thank you for sharing your experience with the order you made online and we are sad that you cancled yout VIP acount. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaden,
It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia