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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Sustainability
Product
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Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Not a good deal at all. After first order it cost $59 for a pair of workout pants -no thanks
To be a member you just need to pay the monthly fee which, honestly I think is very reasonable considering what you can get per month for this membership. It's easy to place orders orders always come on time it doesn't take forever. The quality of the clothes is decent. The only objective I have is, there's really not much variety, and it tends to cater to a very specific body type.
Hello Christina,
We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Did not realize it was a subscription. The prices you see initially are a total bate and switch. They wanted $70 for a tank top I can get a Target for $12. Trying to cancel was nothing short than a NIGHTMARE!
Hello Macarena,
It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Dont like to be strong armed into a subscription, especially if I might not be buying items on a monthly basis. Every month I am obligated to purchase because of recurring subscriptions. Very annoyed!
Hello Andrea,
We value the comments you made about the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Awesome experience. Quality is awesome and so is the price. Fashion is great too
Hello Jeanne,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I have been trying to cancel my subscription for weeks
Hello Amanda,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
It was frustrating not to be able to select from all colors. The choices were too limited.
But I like your products.
Hello Tony,
We appreciate the feedback you shared regarding the availability of our products. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I loved every product I ordered and they fit great. Great price for great quality
Hello Ryan,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
We are very pleased with the selection and value of the clothes we bought. The member credit program has worked out very well for us!
Hello Kirby,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Always amazing product, wife loves it 100%. Customer service is phenomenal but they use the absolute worst shipping methods. Had a piece marked as delivered then 8 days later the delivery company showed up on my steps at 11pm to deliver. No recourse to them either. Great company of you can deal with trash shipping practices
Hello Andre,
It is with great regret that we received your feedback regarding our shipping courier. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I do not understand points vs credits. What are the credits for and how to use them, at the same time what to do with the points.
However the quality of the product is what it saving your $#*! right now from loosing customers.
Hello Alejandro,
We appreciate the feedback you shared regarding the member credits and reward points. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Quality products at good prices. The marketing use of a membership option makes an interesting way to get great pricing on their products.
Hello Aaron,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
The first product purchased from Fabletics was some shorts. Fit exactly as offered and at a price that blew away the competition. Ordered 3 more pair with the same great delivery. After that success I thought I would try the workout shirts. Again, great quality and the fit was right on. Deliveries were on time. I will continue to use Fabletics as my new workout clothing provider
The VIP membership is a pain, canceling it is *******x harder than signing up and The points needed to get something free is very high. When you finally get something it's only women's, usually underwear, as an option.
Hello Alex,
We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The year end 5 for 1 offer was too difficult to figure out that only 1 color was included in the offer.
Hello Anthony,
We value the comments you made about the offers we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
This company promotes a great price for a product and then requires the customer to pay 3-4 times the purchase price in a "membership". Why waste peoples' time with smoke and mirrors? No respect.
Hello Thom,
We regretfully note that we received your feedback regarding the offers that we have. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
This company is a freaking joke! I ordered a gift card as a Christmas gift for my sister-in-law. What they don't tell you is that it is a Electronic Gift Card, not a physical gift card you can just give to someone. Then when my sister-in-law tried to login to use this so called "gift card" she could not get into her account to redeem it. I called Fabletics 3 times! With absolutely zero results so I told them to just cancel the gift card and refund me so I could buy her something else, I was told they DO NOT refund gift cards. SO HERE IS THE BOTTOM LINE...DO NOT ORDER ANYTHING FROM THIS COMPANY!. They do not honor your purchases. I would really like to put down my real thoughts in foul language as to how I feel about this company. (Although, I did tell them in Foul Language exactly what they could do with their company.) It did not make me feel much better because it's looking like I am going to be $50 out of pocket and my sister-in-law will not get a Christmas Gift! It really pisses me off that companies can get away with this kind of Bull S----!
Hello B.H.,
Thank you for sharing your experience with the gift card you purchased and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
They do not honor their expediting shipping. False advertisement. Although, they have no problem charging you for the 2/3 day expediting shipping that they offer. Bad experience!
DO NOT BUY from ONLINE go to the store instead!
Hello Justin,
Thank you for sharing your experience with the shipping timeframe. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Be aware, if you pay for a month membership on December 12th, then call on Dec. 15th to cancel renewal for anuary, they will stop all membership discounts effective immediately. No refund, no finishing the month you already paid for. They offer options to suspend membership, but if you don't suspend, you will not get the discounts for the rest of the month that you already paid for. See photos of our chat.
Hello Toni,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
If I could give them a zero star I would. First let me start by saying no one speaks English, Gweneth Paltro why would you create a company and not keep the jobs in the US? What a disappointment. I purchased a lot of things and everytime I call I have to repeat myself serval times and tell them why I'm calling and they give you an answer that doesn't help you at all. I received my order yesterday and realized I ordered the wrong size, I get on to just purchase a new one as I would get it faster than exchanging it, that same shirt went from $18 to $59, when I called this morning after explaining my situation 5 times she can't help me and my account has been canceled. They said I had multiple accounts, and now I have to wait 24-48 hours to try to reorder the shirt which will be too late to get it for Christmas. I will not be reactivating my account or purchasing anything else. Do not waste your time and purchase anything from fabletics.
Hello Lisa,
Thank you for sharing your experience with the items you ordered and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
There is never anything in stock in my size. Yet still, when I filter for my size only, everything that's out of stock still shows up so it takes like 4 hours to shop for anything just to find something I like that actually has my size. And ummm who made this policy about a 48 hour hold if you have a different shipping address? NEVER heard of that in my life. I put in a large order to be delivered to my parents where I am staying for the holidays. The order was cancelled and no other information provided other than that. Called and was told I have to verify my addresses because the shipping and billing are different. So now there's a 48 hour (business hours) hold on my order until they can review it…. For "safety". So now I have to go back and REFILL MY CART, because they won't hold it for you, in 48 business hours and supposedly it will be fine and i can place the order with separate addresses. Somehow I doubt that, and that's actually 4 days since it's Thursday. I assume everything will be out of stock and I will have to start my 4 hour search again for anything that I want that fits. Just so i can use up my credits and GTFO of this bull$#*! company. Cancelling my VIP and NEVER shopping with them again.
Hello Kimberly,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product availability and canceled order. Our Member Services Team will reach out to you right away.
Best,
Allison
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Hello Cindy,
It is with great regret that we received your feedback regarding the offers that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia