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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Alejandra G.
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Three Stars Only
February 25, 2024

I am very happy with the purchase of very good material of the clothes and comfortable to exercise but I give it only 3 stars because about two T-shirts of the order came with the neck as if they had them stretched before sending them and you have everything crooked or with edges.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Cesar,

Thank you for leaving feedback on your experience with the items you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Florida
1 review
0 helpful votes
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Customer service ain't great
February 25, 2024

Everything operates fine until you need help. Then prepare to be on hold for obscenely long amounts of times and have to do the process multiple times.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Aimee,

Thank you for taking the time to leave a review about the services you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Arizona
1 review
0 helpful votes
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Return policy is below par.
February 25, 2024

I purchased items for my daughter and she wasn't able to return the items and find something different.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Lacey,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the return policy. Our Member Services Team will contact you right away.

Best,
Allison

New York
1 review
0 helpful votes
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Great product, great service
February 1, 2024

Well made products, good fit, durable. Easy ordering and returns. Very satisfied!

Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Alex,

Awesome! We're happy that our members appreciate the effort we put into making sure we provide quality products and a great online shopping experience! Have a wonderful day!

Best,
Allison

California
1 review
0 helpful votes
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Great clothing
February 1, 2024

Everything fits wonderfully and very true to size. I'm happy with my purchases and have washed them so many times without any fade in color. Love this brand and ordering more soon

Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Audrey,

Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Florida
3 reviews
0 helpful votes
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Outfit
February 25, 2024

Web site is really hard to manage,among other things when you go to check out they bring to another page

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Anne,

Thank you for sharing your experience with the website. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Illinois
1 review
0 helpful votes
Follow Aimee O.
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Great quality and cute styles
February 1, 2024

I really loved everything I got from Fabletics. The quality of the clothing is so high quality and the styles are very cute and comfy.

Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Aimee,

Glad to know that you like the styles and quality of the items you got from us! We always want to create great products for our valued members like you! Your satisfaction is what we aim for and we're delighted we achieved it.

Best,
Allison

Louisiana
1 review
0 helpful votes
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Pants
February 1, 2024

Great service, awesome clothes. Will definitely be ordering my next set from Fabletics.

Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Aidan,

We desire to keep you satisfied with our exceptional services and great products. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Illinois
1 review
0 helpful votes
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After four attempts to receive a printed return label through online support I'm now driving over an hour to my nearest store to return 5 items that didn't fit me. The pants weren't as described in the ad/photo - the fit looking much different in person. Overall I'm just disappointed and won't be buying from Fabletics again.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Allison C. — Fabletics Rep
over a year old

Hello Joshua,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about returns/exchanges. Our Member Services Team will reach out to you right away.

Best,
Allison

Arkansas
1 review
0 helpful votes
Follow TAMMY M.
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Received my product, it was ok, prefer my Nike and Under Armour leggings over these by far. The biggest thing is the membership racquet they have going on. You cancel, you still pay and they get kind of snippy with you. Will never order another thing from them and sure will not recommend them to anyone.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2024
Allison C. — Fabletics Rep
over a year old

Hello Tammy,

Thank you for writing a review. We value your feedback on the membership. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Washington
1 review
0 helpful votes
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Not worth it
February 14, 2024

Why they charge monthly membership? 69$ per month? It is not worth it. They sell clothing and I wear my staff for 1-2 years, NOT months. If they will sell food like Costco, then ok... Because you will come back to this store every week, or couple times a month. And you know, the more discasting part, that they hide membership info in small text 🤮

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2024
Mary L. — Fabletics Rep
over a year old

Hello Galina,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
0 helpful votes
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I spent 2 1/2 hours with four different agents to finally get the advertised price and promotion. They couldn't figure out their own website and ordering system. I even had to screenshot their current website to prove the promotion. After my order was finally fixed, I was offered $10 in credit for by wasted time

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2024
Lia B. — Fabletics Rep
over a year old

Hello Jennifer,

We regretfully note that we received your feedback regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Oregon
1 review
0 helpful votes
Follow Shena H.
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I have been a fabletics customer for a couple years, not because they are a stellar clothing company. They have sneaky tactics to keep you on as a customer. Each month you have the option to buy a credit or skip. They'll send monthly email reminders, and then stop. So you get charged, then you have a credit to use, so you stay a customer. You can use your credits to buy apparel, but you still pay for some odd foreign shipping tax. The last straw for me was when they totally out of the blue charged me on the 12th of this month for a credit. They refunded me and closed my account, I'm so glad to be done with their scheming ways!

Date of experience: January 13, 2024
Mary L. — Fabletics Rep
over a year old

Hello Shena,

Thank you for sharing your experience with the member credit charge and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

North Carolina
2 reviews
2 helpful votes
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Dog$#*! quality of clothes, dog$#*! website. They also scam you, that's how their prices seem affordable. They hide a $60 charge subscription when you sign up. An incredibly dishonest company.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2024
Allison C. — Fabletics Rep
over a year old

Hello Gabriel,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

California
1 review
0 helpful votes
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Customer service
January 7, 2024

The worst and the rudest customer service I ever encountered.! Arcadia Mall Store. I went not to return, but to exchange size. Kim, was the first one we approached with a smile on our faces. First thing this sales associate gave us was a big sigh and a "oh no" word. I reacted with " that's not very encouraging " Kim responded with, we don't have that anymore. I then ask, if she can help us look online. Which she did with a lot of unwillingness to do it, and to think that there's no one else but us in the store. We were informed that. There's none. It was then that I believe the store manager Nicole approached and said that there's nothing they can do or help us with. We ask them if they can call other stores to find out. They bluntly and very strongly said NO! They can't help us doing that. I told them that they were rude and how poor there's customer service was. They accused us of being hostile and threatened to call security on us! I can't believe it! I am 66 yrs. At 5'0! How can I be a threat! That's ridiculous!They asked us to leave the store and won't attend to us and refused to attend to us! I informed them that I will report them and would put review on social media, and they said that we are threatening them! I will cancel my membership and will never ever buy any of their products. I'm not surprised there's not a single customer on that store other than us considering it's Saturday! Corporate, you better take this seriously! You need to retrain your staff to this particular store. They emit toxic behavior and approach.
I'm one very disappointed and dissatisfied Customer and never ever again go back there.

Evita

Date of experience: January 6, 2024
Mary L. — Fabletics Rep
over a year old

Hello Evita,

Thank you for sharing your experience with the Member Services Team at our retail store. We are sad to hear that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Ohio
1 review
0 helpful votes
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Be proud!
January 6, 2024

The ordering was exceptional and it was easy to do. Being an older gentleman they had some cool clothes for dressing. The delivery to my home was perfect. This would be 5 star.

Date of experience: January 5, 2024
Mary L. — Fabletics Rep
over a year old

Hello Adam,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Georgia
1 review
0 helpful votes
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Fabletics Makeover
January 5, 2024

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Date of experience: January 5, 2024
Mary L. — Fabletics Rep
over a year old

Hello Audriana,

It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!

Best,
Mary

Washington
1 review
1 helpful vote
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You think you're just buying a pair of pants at a promotional price, but you're really entering into a monthly "membership". And then when you call to cancel the membership, they try to upsell you and do everything they can to talk you out of cancelling. This type of marketing ploy is annoying, and is now keeping me from ever buying Fabletics products every again. Thanks, but no thanks. Huge turn off.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2024
Mary L. — Fabletics Rep
over a year old

Hello Aaron,

Thank you for sharing your experience with the deals we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Illinois
1 review
0 helpful votes
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Nice products but terrible experiences
January 28, 2024
Updated review

Their membership is pretty terrible. They make it difficult to skip (you only have a 5 day window) and once you get the credit for which you pay 60 USD for, you're most likely spending on things that go on sale for 40 or below. There's more value to just save the 60 and skip each time so you could maximize your savings but you get shafted whenever you get charged.

Date of experience: January 4, 2024
Allison C. — Fabletics Rep
over a year old

Hello Imran,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison


Membership Issues
May 27, 2022
Previous review

The main problem with this company is the way they do their membership. You are only able to skip in a small window of time and missing that window you will get charged. We're talking days, between the 1st and the 5th of every month. You miss the 5th, you get charged. Their pausing feature is hidden and it seems obvious that they dislike people pausing their membership. Their products are good, which is why I'm still here but 60 a month and the value you get from that is little. They've recently raised it to that price from 49.99 which was too much to begin with. They've done nothing to justify that increase. They're asking too much for what they're providing currently.

I was mainly interested in their Only Pants which is what I've been buying for the most part. Sale prices that have a higher discount are only available to new members. Their pants are nice, especially because they are stain resistant because they can wick moisture. That is the one thing they have over dockers. The site has been easy to navigate for the most part but to this day I wanted to put the smoke green only pant on my waiting list and I was unable to ever figure out how to do that. Whenever there is a member credit and there is a sale, I feel like I already paid more, for example the item is on sale for 34.99 and I could buy it for 1 member credit, which is worth 49.99, so instead I opt to buy something else or wait until something else comes around.

Date of experience: May 27, 2022
Florida
1 review
0 helpful votes
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Love Everything About it
January 4, 2024

Bought my first tablet a peice months ago and I am still obsessed. VIP program is super worth it too!

Date of experience: January 4, 2024
Allison C. — Fabletics Rep
over a year old

Hello Ana,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison