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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very happy with the purchase of very good material of the clothes and comfortable to exercise but I give it only 3 stars because about two T-shirts of the order came with the neck as if they had them stretched before sending them and you have everything crooked or with edges.
Everything operates fine until you need help. Then prepare to be on hold for obscenely long amounts of times and have to do the process multiple times.
Hello Aimee,
Thank you for taking the time to leave a review about the services you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I purchased items for my daughter and she wasn't able to return the items and find something different.
Hello Lacey,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the return policy. Our Member Services Team will contact you right away.
Best,
Allison
Well made products, good fit, durable. Easy ordering and returns. Very satisfied!
Hello Alex,
Awesome! We're happy that our members appreciate the effort we put into making sure we provide quality products and a great online shopping experience! Have a wonderful day!
Best,
Allison
Everything fits wonderfully and very true to size. I'm happy with my purchases and have washed them so many times without any fade in color. Love this brand and ordering more soon
Hello Audrey,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Web site is really hard to manage,among other things when you go to check out they bring to another page
Hello Anne,
Thank you for sharing your experience with the website. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I really loved everything I got from Fabletics. The quality of the clothing is so high quality and the styles are very cute and comfy.
Hello Aimee,
Glad to know that you like the styles and quality of the items you got from us! We always want to create great products for our valued members like you! Your satisfaction is what we aim for and we're delighted we achieved it.
Best,
Allison
Great service, awesome clothes. Will definitely be ordering my next set from Fabletics.
Hello Aidan,
We desire to keep you satisfied with our exceptional services and great products. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
After four attempts to receive a printed return label through online support I'm now driving over an hour to my nearest store to return 5 items that didn't fit me. The pants weren't as described in the ad/photo - the fit looking much different in person. Overall I'm just disappointed and won't be buying from Fabletics again.
Hello Joshua,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about returns/exchanges. Our Member Services Team will reach out to you right away.
Best,
Allison
Received my product, it was ok, prefer my Nike and Under Armour leggings over these by far. The biggest thing is the membership racquet they have going on. You cancel, you still pay and they get kind of snippy with you. Will never order another thing from them and sure will not recommend them to anyone.
Hello Tammy,
Thank you for writing a review. We value your feedback on the membership. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison
Why they charge monthly membership? 69$ per month? It is not worth it. They sell clothing and I wear my staff for 1-2 years, NOT months. If they will sell food like Costco, then ok... Because you will come back to this store every week, or couple times a month. And you know, the more discasting part, that they hide membership info in small text 🤮
Hello Galina,
Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I spent 2 1/2 hours with four different agents to finally get the advertised price and promotion. They couldn't figure out their own website and ordering system. I even had to screenshot their current website to prove the promotion. After my order was finally fixed, I was offered $10 in credit for by wasted time
Hello Jennifer,
We regretfully note that we received your feedback regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have been a fabletics customer for a couple years, not because they are a stellar clothing company. They have sneaky tactics to keep you on as a customer. Each month you have the option to buy a credit or skip. They'll send monthly email reminders, and then stop. So you get charged, then you have a credit to use, so you stay a customer. You can use your credits to buy apparel, but you still pay for some odd foreign shipping tax. The last straw for me was when they totally out of the blue charged me on the 12th of this month for a credit. They refunded me and closed my account, I'm so glad to be done with their scheming ways!
Hello Shena,
Thank you for sharing your experience with the member credit charge and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Dog$#*! quality of clothes, dog$#*! website. They also scam you, that's how their prices seem affordable. They hide a $60 charge subscription when you sign up. An incredibly dishonest company.
Hello Gabriel,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
The worst and the rudest customer service I ever encountered.! Arcadia Mall Store. I went not to return, but to exchange size. Kim, was the first one we approached with a smile on our faces. First thing this sales associate gave us was a big sigh and a "oh no" word. I reacted with " that's not very encouraging " Kim responded with, we don't have that anymore. I then ask, if she can help us look online. Which she did with a lot of unwillingness to do it, and to think that there's no one else but us in the store. We were informed that. There's none. It was then that I believe the store manager Nicole approached and said that there's nothing they can do or help us with. We ask them if they can call other stores to find out. They bluntly and very strongly said NO! They can't help us doing that. I told them that they were rude and how poor there's customer service was. They accused us of being hostile and threatened to call security on us! I can't believe it! I am 66 yrs. At 5'0! How can I be a threat! That's ridiculous!They asked us to leave the store and won't attend to us and refused to attend to us! I informed them that I will report them and would put review on social media, and they said that we are threatening them! I will cancel my membership and will never ever buy any of their products. I'm not surprised there's not a single customer on that store other than us considering it's Saturday! Corporate, you better take this seriously! You need to retrain your staff to this particular store. They emit toxic behavior and approach.
I'm one very disappointed and dissatisfied Customer and never ever again go back there.
Evita
Hello Evita,
Thank you for sharing your experience with the Member Services Team at our retail store. We are sad to hear that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The ordering was exceptional and it was easy to do. Being an older gentleman they had some cool clothes for dressing. The delivery to my home was perfect. This would be 5 star.
Hello Adam,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend
Hello Audriana,
It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!
Best,
Mary
You think you're just buying a pair of pants at a promotional price, but you're really entering into a monthly "membership". And then when you call to cancel the membership, they try to upsell you and do everything they can to talk you out of cancelling. This type of marketing ploy is annoying, and is now keeping me from ever buying Fabletics products every again. Thanks, but no thanks. Huge turn off.
Hello Aaron,
Thank you for sharing your experience with the deals we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Their membership is pretty terrible. They make it difficult to skip (you only have a 5 day window) and once you get the credit for which you pay 60 USD for, you're most likely spending on things that go on sale for 40 or below. There's more value to just save the 60 and skip each time so you could maximize your savings but you get shafted whenever you get charged.
Hello Imran,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
The main problem with this company is the way they do their membership. You are only able to skip in a small window of time and missing that window you will get charged. We're talking days, between the 1st and the 5th of every month. You miss the 5th, you get charged. Their pausing feature is hidden and it seems obvious that they dislike people pausing their membership. Their products are good, which is why I'm still here but 60 a month and the value you get from that is little. They've recently raised it to that price from 49.99 which was too much to begin with. They've done nothing to justify that increase. They're asking too much for what they're providing currently.
I was mainly interested in their Only Pants which is what I've been buying for the most part. Sale prices that have a higher discount are only available to new members. Their pants are nice, especially because they are stain resistant because they can wick moisture. That is the one thing they have over dockers. The site has been easy to navigate for the most part but to this day I wanted to put the smoke green only pant on my waiting list and I was unable to ever figure out how to do that. Whenever there is a member credit and there is a sale, I feel like I already paid more, for example the item is on sale for 34.99 and I could buy it for 1 member credit, which is worth 49.99, so instead I opt to buy something else or wait until something else comes around.
Bought my first tablet a peice months ago and I am still obsessed. VIP program is super worth it too!
Hello Ana,
Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!


Hello Cesar,
Thank you for leaving feedback on your experience with the items you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison