On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great room for my girls! Better design then my last jumper purchase.
I have been looking for good fitting workout outfits. Love my piece's and will be ordering more.
Todo bien las personas son muy amables y la ropa está padre y buen precio gracias
Súper precios y muy atentos gracias y la ropa ni se diga está súper padre
One of the bigest scams,monthly fee for VIP... Prices just raised then discount gives the feelingbof better prices? Was great for the flirst year then the change started...?
Terrible... Reading scripts over and over not listening to actual customers requests?
I have had a VIP membership for a few years now. I find it near impossible to buy my son ANYTHING because he is a size large. Every time new items are dropped the larges are sold out in minutes. I have credits just sitting in my account. When items are available, they're often on sale. Now my $79 credit is being spent on a $39 item...just so that I can use them. Sale products SHOULD be a fraction of a credit so that you at least get your money's worth. Isn't that what being a VIP is all about?
Hello Amber,
Thank you for writing a review. We value your feedback on product availability and VIP credit usage. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison
I found the membership structure confusing and opaque. Whenever I tried to get clarity from customer service regarding an issue I was having, I did not get resolution until contacting them 4 times on the same issue. I don't like that you cannot email or call them and are required to use the chat function for support. All in all, I was relieved when I cancelled my membership.
Hello Amy,
Thank you for leaving feedback on your experience with the VIP membership and the services we offer. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
The customer service online and in-store is excellent. Discounts are real and can be combined with membership points. Returns are always super easy. I do not have nay other memberships because they are never as good as they promote. However, everything that Fabletics offers is excellent. The product also is very high quality. I can't believe I have been a member for so long because I just don't do them usually, but I tell all my friends how fantastic it is. I have 3 daughters and they are extremely please I am a member. I have also been recently buying for my husband and son. The benefits are awesome. There are no "catches" or "items not included in discounts." The online store shows models of ALL shapes and sizes which is wonderful and helpful in ordering different items for different body types. If I could work for them I would.
Hello Lisa,
We are glad that everything worked out for you. We, here at Fabletics do our best to provide great products and excellent services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member satisfaction.
Best,
Allison
Great products and good pricing. Delivery time however is not good at all. Takes 7-10 days to get items
Hello Adam,
Thank you for taking the time to leave a review about delivery timeframe. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
The products are good quality items
The shorts are my favorite
Hello Abdul-Fatai,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
While the Fabletics products are high-quality, and very desirable, I hate being set up with this subscription, which I tend to forget about for months, and then I end up with a big balance. I would like to cancel, but I'm not sure how to do this.
Hello Ann,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
Fabletics is literally one of my favorite fitness brands. I love how there's always something for everyone and their stuff is super stylish. Oh! And the sales are AMAZING!
Hello Alyssa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the stylish products and the best deals we offer. Hope to hear more from you in the future!
Best,
Allison
First of all the mislead you with false advertising on the price. The.ca price is in USD though it never says that. Then When I went to return some products, it showed the package had arrived and they claimed it hadn't 2 months later still look for my refund. Dealing with their customer care team is almost laughable. They actually rude. But I feel for them to some degree considering they probably have to deal with upset customers none stop.
Hello Timothy,
Thank you for sharing your experience with the prices we offer and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics contacted me after posting a negative review about my experience and has taken steps to resolve it.
Hello April,
Thank you for sharing your experience with the member credit charge and we are sad to know that you canceled your VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
This company is a shady scam. BE WARE! They promote a VIP membership which automatically starts a recurring auto charge of $59.95 per month to your credit card. This is not explained up front. By the time you realize what is happening you are already out $59.95. If someone doesn't pay close attention they wind up being ripped off hundreds of dollars. This VIP membership is a nightmare to cancel and when you do you lose the VIP credits you have already been charged on your credit card for. The credits aren't even equal to the price which makes it an even bigger scam. They win and you lose no matter what. To top it all off their products are cheap made in china horrible quality. AVOID THIS COMPANY AT ALL COST
Hello Kim,
Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered a couple collar shirts and t shirts nothing more than sears quality and than they have the sneaky tricks of charging my credit card $5995 a month membership that I never authorized what kind of membership do I have to pay to order stuff once and a while big scammers you guys left a bad taste in my mouth after that and I will tell everyone about your sneaky tricks of charging people on the down low stear clear so many companies out there would never charge you 10 cents a month they did credit me back but how dare you pull that $#*!
Hello Roman,
Thank you for sharing your experience with the VIP membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Always love the new drops and colors they come out with for thr season. Can't wait for V-DAY to see what comes out next!
Hello Sarah,
We desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Best athletic wear out there. I'm obsessed. Bought it for everyone, now they're obsessed! Need more.
I love the leggings! They are excellent quality and fabric, but the whole set up is too expensive for what it is. A monthly fee, plus leggings that are still $50+ doesn't feel like a deal.
Hello Adella,
Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
They refunded my credits cause I had two accounts with one email. It was really strange and I was unable to my credits. I decided to cancel, but may try again later.
Hello Anthony,
Thanks for sharing a review! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Mary
I have had a very great experience with Fabletics. Their items are very nice and the quality/price is good. The customer service in the store was outstanding and also the the order I put online for Christmas was delivered within 5 business days.
Hello Aba,
Thanks a lot for the great feedback! Fabletics promises to provide high-quality products at an affordable price as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
They have the most sneaky marketing strategy, they lie, and they have the worst experience with a retailers,
Hello Agustin,
Thank you for sharing your experience with our marketing strategy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
People would buy more if pricing model is normal, but it is not. Pay $7200 to be able to buy chinese clothes for 29 or 19!
Hello Abdeslam,
Thank you for sharing your experience with the price we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anais,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia