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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I don't like having to opt out every month. I don't like to having to opt out every month.
Overall my experience on Fabletics site is good. However the site needs better filtering. There is the size filter but it shows out of stock options for the size selected. This flaw wastes my time and was really annoying when I visited a later date for a 5 for something sale. I would say 90% of what I clicked into was sold out in my filtered size. Please make it a default not to show out of stock options when an item isn't available for the size filtered on or make it an option to select 'exclude out of stock'. On the plus side I love the items I purchased.
Hello DeAnna,
We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Easy online ordering...Also the communication of order and shipment is superior! Dont change it.
Hello Jesus,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Too many emails, I am about to cancel my subscription just for the adds.
Hello Bertha,
We regretfully note that we received your feedback regarding your account. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
I've used Fabletics for other family members, primarily for shorts and leggings. I am 5'9 and ordered a pair of women's sweatpants for MY first purchase. Not only did they take forever to arrive, which is pretty typical for Fabletics, they were also super short... and I'm by no means super tall.
Hello Heather,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The clothing now are being constructed poorly fitting size wise or maybe just mislabeled. Especially the tops. I no longer order from this company
Hello Cherokee,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The main reason I've kept my membership is due to great customer service in store on returns or exchanges. Thank you!
Hello Chris,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Great variety of styles and designs. Fabletics is very comfortable.
Instocks and Pricing could be a little better.
Hello Brandon,
We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Hello Kelly,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love many things about fabletics. My only feedback that kept a higher rating was:
1. I receive emails of sales or other offers and go to website and none are available/out of stock and I just received the email. This needs to be fixed to retain a customer.
Many of my purchases I just love or I would not be a VIP!
Hello Mary,
We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
They don't make it clear that you're buying a membership along with the great price for two pairs of pants.
Hello Francis,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Can't get out of without using all your membership points. Will lose credits
Hello Yolimar,
We value the comments you made about the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
When I signed up to get the special sale two for one it was unbeknownst to me that I signed up for membership and you started charging my credit card $69 a month that's a hustle it's a scam and I reported it to the attorney general's office. I want nothing to do with your company your fraud
I love the quality and variety of products, and have been a member for close to half a decade. The only issue I have is when some items are going on sale most sizes that I look for are not available and are often not restocked in time to still take advantage of the sales. If there is a better reward system to frequent customers to allow for them opportunities to take advantage of sales, that would be great.
Hello Devonte,
We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
I am very happy with the quality and the colors, I am delighted 🤩 I have been buying for a year now and I am still amazed by everything I buy
Hello Laura,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Many times when I decide to order my siz r is no longer available. I usually purchase the pure lux high waist 7/8 (capri) leggings size 1X.
Also if I do find my size the option of color is very limited.
Hello Janet,
We appreciate the feedback you shared regarding the availability of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I work horrible hours and cant seem to this cancelled! Just got charged again.
Hello Stephanie,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I don't like how points expired. I had a lot of points and when I was ready to used they had already expired.
Hello Alba,
We appreciate the feedback you shared regarding your reward points. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Some products I do like and wear. Like the sweat pants, jacket, sweater...But some has poor quality (the tshirts)
Hello Erwin,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
$#*! off $#*! off $#*! off $#*! off $#*! off $#*! off $#*! off $#*! off with selling my data
Hello Eric,
We appreciate the feedback you shared regarding your account. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Denise,
We appreciate the feedback you shared regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia