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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I tried to reach customer service to cancel membership but they never returned my inquiry. I don't see on the website a place to cancel. So annoying.
I love going into the actual brick and mortar store. I do NOT like the website. Too many side deals and offers that wont let you just check out and it is not strait forward. Also, it is like an Act of Congress to cancel your membership online. Skipping a month has gotten easier.
Hello Dietrice,
We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Love the fabric and durability of uniform.i don't feel the membership is necessary that's the reason I cancelled. Not in need of 59.99 worth of product every month. With everything going who would remember to skip a month or else be charged.
Hello Leslie,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
I cx and you still took my money, I get so tired of fighting with companies.
Hello Cindy,
We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I couldn't be more unimpressed with these products. I was looking for an alternative to Lululemon, and after receiving a bundle of Fabletics products, Lululemon prices are justified. Fabletics material and legging designs are completely inferior. I will never purchase again.
Hello Andrea,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Love the quality of Fabletics. Live the scrubs, athletic wear and my son love the men's clothes.
Hello Holly,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Scrub top wasnt very comfortable and the cut was restricting movement. Scrub pants were good
Hello Eryc,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I liked the intro price point and the product design, but wasn't really excited about the subscription model. I tried it and didn't like the model so I wanted to cancel - where you lost me for life was that you made it very hard to unsubscribe, with multiple gates and other things to prevent it. It felt manipulative and I would not be back as a result.
Hello James,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Ordered pants. They're ok.
Then I get a bill for $55.
Never again. Ever.
Hello Arnold,
We value the comments you made about the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Hello Becca,
We value the comments you made about our user interface. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Purchased women's leggings in size small that continually slip down during a workout. I am 5' 4 and 125 pounds. Have leggings from other brands that have elastic at the waist. Quality was good but hate that I am pulling them up constantly. Disappointing.
Hello Paul,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Charged for a membership is dumb. I only ordered once and didn't know a membership was even a thing, didn't add a card on file they just used one from the order. Plus the shorts are mid
Hello Conner,
It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Love Fabletics they are a great company. They have fast shipping and great products. Great prices and fit.
Hello Debbie,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I've ordered 3 pair of the golf pants. Awesome fit and very comfortable!
Hello Stanton,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Website is awful. So slow and takes multiple attempts to get anything to load. Sometimes I couldn't get it to load at all and would just have to try again later. The first order I placed was a scrub set. The pants weren't in stock when I ordered. I never got an email about this and found out when just my top arrived and was told by customer service that they were out of stock. The top was too big so I exchanged it for a smaller size. That top was too small. I did the same thing with the pants but from Amazon and had the same situation with sizing. Before I returned that top I contacted customer service because the website was saying my refund would be $0. I was assured by customer service that once they received the shirt my refund would be process and I would get my money back. I sent the shirt and never got my money back. I would not recommend ordering from Fabletics to anyone. The only good thing about my experience was that customer service was kind.
Hello Taylor,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
They didn't even have the item I ordered! But they didn't tell me that! Sent me the scrub top but I couldn't get the matching scrub pants anymore!
Hello Danielle,
It is with great regret that we received your feedback regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I don't understand how in this day and age shipping takes sooooo long for Fabletics orders. I also found the credit system confusing.
Hello Jennifer,
We regretfully note that we received your feedback regarding our shipping policy. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Long time member. Quality isn't what it used to be for the price. Price up/quality down.
Hello Erica,
We are sorry to hear that you were not satisfied with the items we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I've been very pleased over the past years. I've never had to send an item back. Only discouraged as an item sells out fast. But it is to be expected from time to time
Hello Chris,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I originally bought this in a smaller size and color, but came back for this one during a great sale.
Hello Emma,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
It is with great regret that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia