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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fabletics has been my go-to for all my fitness outfits! I love love love them! Always happy with my purchases and they never cease to amaze me every single time!
Thank you so much for making the best outfits ever!
Much love to you all!
Keep healthy!
Please remember that your business depends on customers. Bring customer service back in house and take it seriously!
Hello Chelsea,
It is with great regret that we received your feedback regarding our Member Services Team. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
So basically it's an extra step you have to do each month! Like extra stress! Honestly I want to just cancel my membership only because of that! They charge me 54$ one time that I forgot to skip the month and now I have to spend it before canceling otherwise I would have done it sooner! And if you want to spend it, it is not gone work on sale items so it has to be a full price item!
Hello Fatemeh,
We value the comments you made about the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The fit of the scrubs are awesome! The only brand I trust.
Hello Carla,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
Clothing not true to size, not made from quality material, never lasts as long as clothing from other companies. Overpriced is an understatement.
Hello James,
We regretfully note that we received your feedback regarding the items that we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The employees in the store were extremely helpful and did all they could to help me. I was in the market for a jacket and the size fit me well everywhere except the length. Unfortunately, your company doesn't make tall sizes and that's what I need. If you make tall sizes in the future, perhaps I'll be able to buy more of your product.
Hello Ambrosio,
We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
They were not at all what I expected. Then it was not clear that they were going to charge me $58 per month toward more of their garbage. I cancelled the subscription and put the leggings in the goodwill.
Hello Christy,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
It's usually difficult to find something that I like on line in the store. Sizes fit differently, depending on the cut, so I like to try on. I love the idea of pairing, but find that the optional pairing offer doesn't go with what I want as the core option. Love the brand. Wear it daily.
Hello Doug,
We value the comments you made about the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Absolutely love my experience with this company the treatment I've received has been very helpful 1111 the look and feel of the clothes is through the roof I feel amazing and stylish in my workout gear it's just fabulous ten out of ten highly recommend this company you guys go above and beyond in customer service love you all
Hello Kerri,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The membership almost isn't worth it. If we could bundle items together of our choice to make the best use of the credit that would make it worth it. As it is I skip every month and wait for sales because I never end up using the credits.
Hello Ellen,
It is with great regret that we received your feedback regarding how to use your member credit. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Products sell out way too fast. Sizes are never available. Always on sale, so the $59 member credit gets you something that's on sale for $20 or less. I used to love Fabletics, but the quality of product and experience continues to decline every year.
Hello Amanda,
We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I pay $50-$60 for a member credit and cheaper prices on something you should already be getting cheaper prices on. For instance I have a member credit. I can only use that to buy one item or I'm stuck to whatever is in the bundle which is never the best stuff and the sizes are always off. So if I wanted to buy the shorts they make I do like (and I think they know they are popular) I have to spend a member credit thereby making the shorts $50-60 bucks. So in the end your paying for expensive stuff anyway.
Hello Derek,
We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Love the pockets and the quality of Fabletics yoga pants. I've been a customer for years, and will continue to be one!
Hello Constance,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I want to shop when I want to shop. I'm lazy and poor. I don't want to have to manage my account every month. I just want to be able to purchase something when I have the money available. I really love the clothes, I don't want the responsibility of monthly charges.
Hello Brigette,
It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Jon,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I appreciate that I can find classic tights that always fit and deliver the quality functionality and style I expect from athletic wear. Fabletics has never let me down! Fast delivery and tons of options to choose from, and won't break the bank!
Hello Erin,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Poor quality - itchy and no pockets to hold the phone for working out. More stylish vs functional.
Hello Chelsea,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
I really liked the value and the quality of the athlete wear. The main reason I canceled my membership is the sizes available. Most of my sizes were rarely available in the item I wanted.
Hello Debbie,
We appreciate the feedback you shared regarding the availability of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Tried one of these and it turned out to be the best bra I've used as I've gotten older so ordered another one with a special offer and two more on sale. So so glad I did!
Hello Ca,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Easy to navigate the website. Great, durable, and fashionable workout apparel.
Hello Blanca,
Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anna Marie,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia