On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Absolutely love the fit and feel of the joggers but I wish the tops were a little longer. It's so hard to find scrub tops made for long waisted women, but otherwise, I love these scrubs.
My daughter is pleased with hers but I ordered some men's pants and they were extremely uncomfortable. The seam is located right over the knee so with every step it rubs your knee raw or pulls hair. Worst pants ever
Hello Jason,
Thank you for leaving feedback on your experience with the products you received from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I really like the fabrics that Fabletics clothes are made from. But I am a petite, and the shirt sleeves are usually too long. I wish that there were more size options for petites.
Hello Julie,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
If you're looking for a lord of the flies type experience for your littles then you are in luck. Parents not parenting, spending all their time on their phones while their children run around like possessed little feral demons. There were several safety issues there as there was no staff monitoring play areas, and I even saw some kids playing in the hand sanitizer. Definitely won't be going back there.
Hello Casey,
Thank you for sharing your experience with our services. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Superb shorts again! Flexible, Comfortable and extremely functional! Fabletics never disappoints!
Hello John,
Amazing feedback! It was a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!
Best,
Mary
The quality is okay. It takes a long time to receive once ordered. Biggest disappointment is the limited number of tall long tops and pants
Hello Cynthia,
Thank you for sharing your experience with the delivery and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the fabletics work scrubs line. Largest shirt size snug but pants fit excellent.
Hello Christina,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
There nothing I don't like about Fabletics. The website is super easy to use, the products are amazing and I get my items in no time. 10/10
Hello Davia,
We are glad to hear about your amazing feedback regarding our products and the website.! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Mary
These leggings and bras are absolutely amazing! They will boost your confidence! I'm a mom of 4 and these are amazing
Hello Anna,
Amazing feedback! It was a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!
Best,
Mary
Their clothing is just ok. Some things are better than others. The purchase process is too complex. It would be better if they just had standard prices rather than having to sort through an endless array of deals and promotions.
Hello Jason,
Thank you for sharing your experience with the items we offer and the deals we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the products for work and play; just don't care for the monthly membership fee $65.
Hello Jerri,
Thank you for sharing your experience with our items and the VIP credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
When I joined Fabletics 8 years ago, I loved the great designs and fantastic fit. The last couple of years the styles changed. Several of the outfits didn't fit as well, the leggins would ride down and the tops were more revealing that I'd like. The color combinations weren't very flattering as well.
Hello Carla,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I enjoy seeing what's new every month at Fabletics! Great styles and fabric.The site is easy to navigate and I love being a VIP.
Hello Berneil,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a great experience with us in the future!
Best,
Mary
I have used fabletics for years now and I am very pleased. Good customer service. Good quality products. I am a fitness instructor and I have to have high quality for my daily uniform- I am a big fan.
Hello Carah,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Store is always clean! Managers and staff helpful in finding what wears best. Love the product.
Hello Carolechantal,
Thank you for the wonderful review and for sharing your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
All items have exceeded expectations.
My only complaint is a navy blue-trucker-hat, (from
My last purchase), that arrived stained / damaged.
Besides that, I'm very happy with Fabletics.
Hello Zaida,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your hat. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love all my Fabletics products. They are long lasting, comfortable and stylish. They were there for me when I was regularly weight training 5 days a week, and then there for me through pregnancy and postpartum. I just wish that there were Fabletics stores in Australia that I could go to.
Hello Chloe,
Thank you for taking the time to leave a review and your feedback about our stores is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Items were poor quality for the price. Cheap fabrics and sloppy stitching. I would not pay full price
Hello Bree,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
All the products that I've ordered are amazing. My only problem with your website is the autopol if I forget to cancel that month? It's kind of annoying and it's kind of pulled me into a bad pinch here and there, but their products are amazing. Their shipping is as fast as possible
Hello John,
It is with great regret that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Good excellent look amazing these are a great product I love seeing them makes for a great day
Hello Jerrod,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
Thank you for writing a review. We value your feedback on the length of the tops you got from us. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison