On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm rough on these leggings and I still have the same ones from 7 years ago. No color fade and still have the powerhold.
Always able to talk with a person in a timely manner and able to receive the help I need. I like that I can skip a month when I want to.
My package was delivered and shipped with care thankyou!
I love Fabletics! Everything I buy is trendy, good quality and comfortable. Customer service is helpful!
Thank you
I've been getting Fabletics clothing for maybe a year now. All kinds suit me, and I wear them everywhere. I've sometimes found slacks difficult to find long enough for me, but I have several different colors and wear them often. Sometimes you are out of the color I want, though. Work harder on that, please.
I've been very pleased with the clothes I have bought: fit well, look great, launder easily. It took me a while to learn how to say no at beginning of the month, so I was billed once for nothing and had to buy something. Never again. Will be cancelling soon. Have enough clothes, don't need aggravation.
Got 2 pair of shorts. Uncomfortable and look awful. Also just charged me $59.99 for this month that I need to investigate. Crap company
Good purchase but so many things in the fine prints else you'll be charged for subscription
The items came all together and as scheduled. The fit is good, and the color is exactly as shown.
I like the outfits I've received. The ones I like are out of stock sometimes. Sometimes the site glitches when I use it.
I love that everything was great every single one of them😍
The delivery person carelessly tossed my package and broke off a cactus I was nurturing. He was recorded on my Ring camera. I was also not happy with the sizing. Items run small and returns so cumbersome I passed them on. The saving grace was the materials feel like quality. I'll never know how they wash and wear.
My gripe is more with OnTrac, their delivery service. I was informed the delivery address was wrong, so i corrected the address. For the next 3 days i got a text saying my package was out for delivery, but never arrived. I submitted multiple inquiries and messages about where my package was, and never got an answer. Then I was finlly informed by fabletics that ontrac had sent my package back to them. Terrible experience, and no one from ontrac or fabletics has reached out.
Took a little time for order to get here but the overall ordering experience was good and i like the fit!
Best quality and price in sports lines clothes lately
Love the clothing, I enjoy the options in the web site. I do have to recall the password
Fabletics customer service is excellent. I placed an order and then they had a Memorial Weekend Sale 2 days later. I called them inquiring that the items I ordered, were now on sale. Within minutes, they looked up my info and refunded me for the sale price. I couldn't be happier between the quality of their products and the great care they give to their customers.
Love Fabletic! Fit great, sizing is perfect and they wash beautifully! I get compliments all the time! I love having side pockets to put my phone i& my gym card! If I go for a run, it's wonderful not to have a bunny pack around my waist, bouncing up and down!
The scrubs are nice, length is great, not exactly what I thought and hard to cancel subscription
How did I get a membership for $64 dollars a month? I don't remember seeing anything about a membership. And then when I canceled Fabletics keeps my "credits" I feel like I just got scammed
I timed the site wide sale at a good time and found items that I loved and tried new items as well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members