Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy ordering! Excellent deals! Shipping and communication and tracking perfect. Products arrive very timely for order initiation.
Rey satisfied customer.
It's been a mo th and tracking just shows the parcel circling the state to the same few hubs again and again. Very frustrating- it's probably driving past the delivery address every time
I am not satisfied because this website never has anything in my size. They advertise all kind of cute clothing items but are consistently out of my size. I ordered shoes and then it was canceled because they were out of my size.
The stores don't stock enough clothing for men and the website rarely has anything in stock that is my size
I bought a running bra and tshirt and the material used for both items was very soft and felt great on. The employees were very helpful and it was overall a really nice shopping experience.
Very comfortable design and the garments are soft and make the movements easy. I love all the collaborations designed and all the colors they have. I simply love Fabletics.
The material is nothing I'd ever purchase of I touched it first. I got a sz small set. The top fits like a large and the bottom barely got over my hips. But then fit my waste. I don't think I'll wear them more than the one time I tried.
I never understood the monthly fee and its benefit. It was a nuisance to have to cancel it every month!
I love and recommend Fabletics to everyone. They have a great quality, great fit and great value!
My boys love their products and pretty much only wear their shorts now. My husband started wearing them and loves them too. Pricing is amazing for the quality of this brand. Fast turnaround to get them shipped. Great quality and great prices!
I like the bundles. I look each month to see if there is anything I like because there are some really good deals. However, there are some months that either don't have anything appealing or I waited too long and there isn't any available in my size or color. I wish credits didn't expire because sometimes nothing is appealing or I didn't have time to look.
I have been a loyal member for the last few years, but im seeing that the 60/ month membership doesnt equate to the cost of the actual clothing. Applying a VIP credit to something that is 29.95 feels like im overpaying for the membership. Im cancelling and goign to just buy single items as i need.
Why on earth would you choose to show every color as its own product item? Its not sorted, its confusing and really hard to filter and sort by size and if its in stock or not! Take a clue from every other retailer. Sort by the product cut and then show all in stock colors.
I order a bunch of items and did not like most of them, size, colors, etc.
I returned most everything and was not told that I would be charged full price for the items I kept, so I went from saving money by ordering in bulk to feeling like I over paid for shorts, 2 shirts and 2 pairs of socks.
The sizing seems wildly off and returns/exchanges are difficult. Customer service also makes it impossible to cancel.
Your membership is an obvious attempt to give customers a bad deal. You can buy the outfits already put together which don't include much of your entire line or you can get ONE item which almost never equates to what was paid for the credit. While I generally like the clothes the bad taste from the membership scam makes me hesitate to buy.
The pants are great. I just don't need or want new clothes every month. Having to get a subscription to try a few pairs and then have to cancel is annoying.
It is only worth it as a new member. After the initial new member discount, the prices are too high. Instead of always having sales, keep the prices lower and have occasional sales. I liked what I got but I can justify the price especially since the first order is so cheap.
The clothing is really great but the membership thing is misleading. I get charged each month and with that money I get 1 VIP credit and it does not get used for items that are worth the same amount or I am not credited with the qual amount of money paid. I would prefer to just pay for the items at their true price.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

