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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Ultimate little black dress
July 18, 2024

The site is so easy to use! Been shopping here for years!

Date of experience: July 8, 2024
Georgia
1 review
0 helpful votes
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Great experience all around!
July 18, 2024
Updated review

Placed an order and some items didn't fit so called customer service to inquire about a credit that was still pending and the Fabletics representative was able to solve my issue right away.

Date of experience: July 8, 2024

Nice, responsive and efficient!
July 1, 2024
Previous review

The agent was able to resolve my issue right away and made the process very easy and fast.

Date of experience: June 21, 2024
California
1 review
0 helpful votes
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I like this gym clothes, but…
July 18, 2024

I like this gym clothes, fits really good, but one of my leggings was damaged in the sewing of the right leg, and I ordered a black and nice backpack I barely used it and it is also being damaged, in its straps.

Date of experience: July 8, 2024
Massachusetts
3 reviews
0 helpful votes
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1. It usually takes about two weeks to receive my order. You'll get notification of shipping about 7-10 after you order.
2. The monthly payment program has finally become worth using. In the past and still often, pay $50 for credit and are offered merchandise thats worth $12 for one ($50) credit. Lately, I'm seeing them offer items or comibnations of items that are equal to or greater than the value of the $50 credit.

Date of experience: July 8, 2024
California
1 review
1 helpful vote
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Don't care about current members
July 18, 2024

As a healthcare provider there are never any sales for scrubs for existing VIP members. They only care about getting in new members. When they say "sale on everything" they don't actually mean everything.

Date of experience: July 7, 2024
Missouri
1 review
0 helpful votes
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Very satisfying
July 18, 2024

I haven't had any problems with my orders or anything from them at all. I love everything I have gotten from you all, thank you so much!

Date of experience: July 7, 2024
California
1 review
0 helpful votes
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Very annoying to get notifications about 12$ leggings via text only to go to the Fabletics App and find there is no such sale going on

Date of experience: July 7, 2024
New Jersey
1 review
0 helpful votes
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Average
July 18, 2024

Overall, good experience, always hard to find items in my size when there is a sale is my only complaint!

Date of experience: July 7, 2024
Wisconsin
2 reviews
0 helpful votes
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Leggings are very warm
July 17, 2024

I like the high waisted fit and pockets and overall comfort. However, they do not wick away heat or moisture. I bought them for doing barre class which is not a high energy class and I can't use them. I am a regular body shape and size at 5' 8" and 149 lbs. I have the luxe, anywhere motion 365, and on the go power hold. They all have the same heat issue.

Date of experience: July 7, 2024
Texas
1 review
1 helpful vote
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Membership is annoying
July 17, 2024

A monthly fee when you may or may not shop is lame. It feels like a setup to make sure the company gets money by counting on people to forget to skip a month. There's also an extra click you have to make, like a second time you have to click "skip this month". That caused me to pay way more than needed after I thought I ended it. The $19 pants sound great til you realize they're actually $80 with the "membership".

Date of experience: July 7, 2024
New York
1 review
0 helpful votes
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Excellent
July 17, 2024

Excellent way to shop so very satisfied with this order and all my Fab

Date of experience: July 7, 2024
Georgia
1 review
0 helpful votes
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Great
July 17, 2024

Staff went above and beyond to help me with an exchange.

Date of experience: July 7, 2024
Missouri
1 review
0 helpful votes
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Fantastic
July 17, 2024

Very fine quality of material. Quick delivery. I will order again.

Date of experience: July 6, 2024
Texas
1 review
0 helpful votes
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Excellent
July 16, 2024

My clothes fit perfectly. It is a good and durable fabric.

Date of experience: July 6, 2024
Maryland
1 review
0 helpful votes
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Loved the retail store & the customer service was excellent! Bought lots of well made & really attractive pieces of all types. Will go back to store!

Date of experience: July 6, 2024
Kentucky
1 review
0 helpful votes
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I made a purchase online but it did not fit. I took it back to the store in Southlake and they were very kind to return it and order me the correct size. There was no hassle and it was delivered to my house.

Date of experience: July 6, 2024
Rhode Island
2 reviews
0 helpful votes
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Great Value
July 15, 2024
Updated review

I am very pleased with the items offered by Fabletics. The quality is great and the prices are very reasonable. I will continue to shop with them.

Date of experience: July 5, 2024

Good Quality Products
September 5, 2022
Previous review

I like Fabletics products, I just wish there were more tank options for older women. I also don't like the fact that the member credit charge went up. But I will still continue to be a member because a lot of their products are cheaper than the name brands.

Date of experience: September 5, 2022
California
1 review
0 helpful votes
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Quality and friendly
July 15, 2024

I like going into the store looking at the new product very helpful staff friendly, and what to choose to mix her match. That was so great about being a member.

Date of experience: July 5, 2024
Illinois
1 review
0 helpful votes
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I juat hate the way Fabletics is sneaky and the customer service agents are mostly like oh well sorry not sorry.

Date of experience: July 5, 2024
Puerto Rico
1 review
0 helpful votes
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Excellent customer service
July 15, 2024

Pleasant greeting upon entry and friendly staff assisted in my shopping experience!

Date of experience: July 5, 2024