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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Michigan
2 reviews
0 helpful votes
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The VIP program is a challenge
August 6, 2024

Be wary of any "negative option" billing schemes, which require you to opt-out or cancel within a certain time frame or else you get charged. This is what Fabletic's VIP program is. You have a short period of time (~4 days or so) every month to log in and skip your monthly "credit", otherwise you're charged over $60.

Date of experience: July 27, 2024
Michigan
1 review
0 helpful votes
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5 star
August 3, 2024

Great fantastic clothing was awesome very happy to do business

Date of experience: July 23, 2024
California
1 review
0 helpful votes
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Love the shorts!
August 2, 2024

I purchased the Fabletics shorts and have worn them to run and workout. They fit great and are super comfortable. Would highly recommend!

Date of experience: July 23, 2024
California
1 review
0 helpful votes
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Skipped month did not work
August 1, 2024

Support wouldn't give me a refund after telling them the skip month option did not work. Easiest option is to cancel after ordering and sign back up if wanting to buy something.

If I get banned, that is fine. Better to be banned than not being able to skip again and paying 60 for the credit I do not want

Date of experience: July 21, 2024
North Carolina
1 review
0 helpful votes
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Great customer service
July 27, 2024

A+ customer service, doing business with Fabletics is seamless

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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****
July 26, 2024

I'm still learning how it all works and need to use my vip credit…

Date of experience: July 16, 2024
North Carolina
1 review
0 helpful votes
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I love the Fabletics quality and have purchased quite a bit of clothing from them. My only tiff I have with them is their promos can be misleading. If your site advertises 60 percent off for VIP members until a certain date, I should be able to take advantage of the sale until then. Although I thought this, it was only applied to ONE purchase. I contacted support and they said it's for just one purchase. This is not in the terms anywhere and misleading. I pay to to be able use the Fabletics site and it's upsetting when you plan on making several purchases during a sale event and cannot.

Date of experience: July 14, 2024
Ohio
1 review
0 helpful votes
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Nita's expected
July 24, 2024

Ordered some items and was not able to exchange for equal value. So not waste time with this.

Date of experience: July 13, 2024
New Jersey
1 review
0 helpful votes
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Soft and Comfortable
July 23, 2024

Great feel of fabric, very comfortable and looks great.

Date of experience: July 13, 2024
Florida
1 review
0 helpful votes
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Shirts that shrink!
July 24, 2024

Because of Fabletics' prices, I expect quality items! I purchased a large shirt, washed it and it shrunk! I am not happy with the quality. It now looks like a medium shirt and something that I could have gotten from Walmart.

Date of experience: July 13, 2024
Texas
1 review
0 helpful votes
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Impossible to cancel
July 22, 2024

I'd like to cancel my subscription. Not pause Payments But I cant figure it out. To be clear, I like your merchandise but the business model seems a bit predatory.

Date of experience: July 12, 2024
South Carolina
1 review
0 helpful votes
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Poor quality
July 21, 2024

Don't know which order #, and not going to look it up...but, recently purchased a black, front zipper bathing suit. Loved the style and fit; but, the seat leg openings unravelled during first month of wear! Almost like it was dry rot in the elasticized thread! Then, I just ordered several short sleeve, short length tees. Again, loved the style and fit; but, the tees are such thin fabric, they are a wrinkled mess after cold wash and hang drip dry. Very disappointing. Don't buy poor quality stuff, and then try to fool us that it is a quality product on huge discount sale!

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Quality of products
July 21, 2024

I love all the things I bought very great quality.

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Poor quality
July 21, 2024

I bought 4 pieces of clothing and had an issue with all of them. The sizes are inconsistent. I had one item fall apart in the wash after 2 times wearing and a sports bra that literally made me bleed on my breasts due to the stitches being so rough. When contacted by Fabletics, I was not offered a refund, rather a $30 credit. Just not happy overall with the experience. Also when I tried to cancel my membership the rep kept trying to convince me to stay which was rather annoying.

Date of experience: July 11, 2024
Illinois
1 review
0 helpful votes
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Quality issues
July 20, 2024

The staff who work for Fabletics are great, however, I've been a member of Fabletics for five years and the quality of clothing had gone down. Leggings are getting more and more see through, cuts of the same shirt and size are off, the fabric doesn't hang well on most bodies, and shorts are splitting a few weeks after wearing. I'm sure COVID had something to do with the supply chain. I've had to return all orders in the past two years.

Date of experience: July 10, 2024
Arizona
1 review
0 helpful votes
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Athletic wear
July 20, 2024

Love all outfits I bought. They fit me perfect every time. The only athletic clothes I wear.

Date of experience: July 9, 2024
Kentucky
1 review
0 helpful votes
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Will be buying more
July 20, 2024

I love the shorts I got both pair I will say the problems I've had is with the 5in ones I don't like it only has one pocket. Other than that love the shorts I got

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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Good items material and affordable and comfortable

Date of experience: July 9, 2024
California
2 reviews
0 helpful votes
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I went to the store three months ago, and someone there asked me if I wanted to be a member and I said yes because I thought it was a membership-based on purchases and how often you visit the store, NOT that I have to pay for a monthly membership $59.99 that is way too ridiculous. I called in June, and they refunded me, but now we are in July, and they charged me again.

Date of experience: July 9, 2024
Missouri
1 review
0 helpful votes
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Comforting and soft
July 19, 2024

I was introduced to fabletics from my daughter at Christmas time buying her some leggings and I got a pair for me. I was amazed at the quality and comfort of your products! And…your leggings don't fall down all day and I don't have to hike them up to my waist! The material you use is so soft and comfortable and the leggings actually go all the way down to my ankles, where they should be. The bra I bought was so comfy, I will be back to buy another soon. Thanks for the wonderful products!

Date of experience: July 9, 2024