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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Great customer service.
August 11, 2024

They worked with me yo exchange for the size that I needed after the sale ended! Speedy no hassle exchanges.

Date of experience: August 1, 2024
South Carolina
1 review
0 helpful votes
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Once Time Purchase
August 11, 2024

This was my first Fabletics purchase, and I was a bit disappointed with the products I received. I expected better design and fabric quality.

Date of experience: August 1, 2024
Georgia
1 review
0 helpful votes
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The best scrubs that I purchased
August 11, 2024

I love all the scrubs that I purchased, and I plan to order more.

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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It's ok
August 11, 2024

They usually don't have any sizes in stock. Overall, it's pretty good quality- just hard to find your size in the good colors.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Took forever
August 11, 2024

Purchasing was a bit of a hassle because I wasn't able to see the sale prices and it showed all full price. I had to go back and fourth to the cart and constantly

Date of experience: August 1, 2024
North Carolina
1 review
0 helpful votes
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Scam
August 11, 2024

Low prices offered to trick you into being a "VIP" member that gets charged $60 a month!

Date of experience: August 1, 2024
Florida
1 review
0 helpful votes
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I've tried Fabletics twice now, and both times was blindsided by a membership fee.
The first occasion was probably due to my not understanding the business model. The second occasion occurred because I was promised in the solicitation that there was no membership required.
(Both charges were ultimately reversed)?

Date of experience: August 1, 2024
South Carolina
3 reviews
6 helpful votes
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Horrible Shipping
August 11, 2024

The time from order placement to order shipped is extremely long. After that wait the time from shipper pick up to actual delivery is even longer. I think they must ship by mule train. Also, inventory is low. It's difficult to get what you want. Nice shorts but with these problems, just buy somewhere else. I cancelled my membership due to inventory shortages and the long order fulfillment and shipping times.

Date of experience: August 1, 2024
Colorado
1 review
0 helpful votes
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Good products, bad website UI
August 11, 2024

The products themselves are very high quality but cancelling the VIP membership feels purposefully difficult being that you have to contact someone in customer service to do so.

Date of experience: August 1, 2024
Pennsylvania
1 review
0 helpful votes
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Fabulous Customer Service
August 11, 2024

I was greeted before I was fully through the door, told that everything was 25% off and that if I spent $200 I would receive an additional $50 off- the rep was engaging and happy to be there and made the experience very pleasant

Date of experience: August 1, 2024
Kentucky
1 review
0 helpful votes
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Awful quality
August 11, 2024

The material is cheap and rips super easy. Mine broke by simply tying the strings which aren't even matched up correctly and leave you feeling like they aren't secure. They are cheap shorts and I won't be buying them again.

Date of experience: August 1, 2024
North Carolina
1 review
0 helpful votes
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Very dissatisfied
August 11, 2024

I purchased leggings from here for the first time in June and created an account to get the sale price. It ended up signing me up as a vip member but nowhere did it say there would be a monthly payment, so I figured it was free! I noticed they charged my card $60 this month (July) so I logged into my account to see if there was a subscription/ monthly payment and nowhere did I see or could find it saying that. I will not shop with this company again.

Date of experience: August 1, 2024
Ohio
1 review
0 helpful votes
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Fabletics
August 11, 2024

All around good experience. Ease of online ordering. Good quality products. Fair prices.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Comfy
August 11, 2024

Love the color the fit. The material is amazing as well. Love it will be purchasing more

Date of experience: August 1, 2024
Kentucky
1 review
0 helpful votes
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Terrible customer service
August 11, 2024

I have tried to call, email and chat to cancel my subscription and have had no response to any of my outreach attempts.

Date of experience: August 1, 2024
North Carolina
1 review
0 helpful votes
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Just Okay
August 11, 2024

I have never in the years of shopping with Fabletics been able to log on and order exactly what I want. Popular items are rarely restocked or they are discontinued and shopper is not warned.
Over the years they no longer have the basics mainly in color and fabric. I am all for they fun and funky but some of us just want our black.

Date of experience: August 1, 2024
Maryland
2 reviews
0 helpful votes
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Felt like I was scammed!
August 11, 2024

Who pays $59 a month to buy clothes? They are better off making clothes affordable and ditching the membership model. $55 for a T-Shirt? I'm done doing business with them, which stinks cause the shirts I ordered were nice..

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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Fabletics work out gear
August 11, 2024

I Love buying my exercising bottoms from fabletics, the price is friendly, the qualify is great and the shipment time is practical.

Date of experience: August 1, 2024
Georgia
1 review
0 helpful votes
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You forgot an item
August 11, 2024

I paid for an item that never was sent. And when i tried to message yall. It just said it was disconnected or not working at the moment. So due to the horrible service. I will not be ordering anything else.

Date of experience: August 1, 2024
Delaware
1 review
0 helpful votes
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Amazing
August 10, 2024

The experience and helpfulness is unmatched. I love to shop in this location and the store manager is super knowledgeable and very helpful.

Date of experience: July 31, 2024