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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Not great quality
August 14, 2024

Things are often out of stock, the quality is hit or miss. Returns are a hassle and take absolutely forever.

I do like the leggings and a few of the tops. They are really over priced though if you are not a member and even as a member you pay the tariffs because they get shipped from China so it's not really just your monthly credit- you may the monthly credit fee plus tariffs.

Date of experience: August 4, 2024
New Jersey
1 review
0 helpful votes
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Scam
August 14, 2024

I will start by saying that my child loves the clothes. However, I want to warn people this company is a scam. They charge you an extra import tax (not just sales tax!) which is ridiculous! I have never seen this on any other brand.

You have to be a member to get better prices, but when you pay the monthly fee, you don't have access to everything at a discount, only limited items, especially in store.

In addition, when ordering online, I feel like the shipping costs are hidden. I called to question my charges and I had to go through four screens before the customer service person could tell me that it was a shipping charge. I don't mind extra costs if they are legitimate, but when they are hidden, I don't appreciate that.

Date of experience: August 4, 2024
Arkansas
1 review
0 helpful votes
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I love it!
August 14, 2024

I have received my orders faster than expected or within the date expected. The quality is amazing and I have referred the products to others. I'm very satisfied with all of my items and I am looking forward to ordering more items.

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Membership fee scam
August 14, 2024

You have to buy clothes every month in order to offset the monthly over $50 membership fee. Who buys new clothes every month?

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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CSalt
August 14, 2024

All items ordered are always packed perfectly and are received timely. The fit is very good and materials high quality. Really enjoy receiving my shipments.

Date of experience: August 4, 2024
Tennessee
1 review
0 helpful votes
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Material changed
August 14, 2024

I don't like the new material. It is too slippers and slides down. I spend my entire workout pulling my pants back up.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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I purchased a pair of scrubs at the introductory promotional price and a white coat with my name embroidered on it for my clerkship rotations. All 3 items (scrub pants, scrub top and jacket) immediately began to rip at the seems, buttons came loose/fell off and stitching ripping and hanging loose. I contacted customer service numerous times and the best I was offered was 50% off 1 single item that would be made available at an unknown time within the next 90 days. All they cared about was the fact that I had my name embroidered so it would not be eligible for return, despite the fact that the issues have nothing to do with the embroidery. I received terrible products and they did nothing to help me whatsoever. If you want a company that values you and will make things right if they send you a faulty product I would highly recommend going elsewhere.

Date of experience: August 4, 2024
District of Columbia
3 reviews
0 helpful votes
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Wonderful products, laggy website...
August 14, 2024

High quality products. Website kept crashing so had to start over several times to complete my order.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Not easy customer service
August 14, 2024

I had question/problem on a return I had made. It was not easy to get in touch with customer service and I still don't know why I haven't seen the credit on my account.
The two stars is for the actual products, which I like.

Date of experience: August 4, 2024
New York
1 review
0 helpful votes
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Great fit
August 14, 2024

Comfortable fit and wicks moisture during my workouts!

Date of experience: August 4, 2024
New York
1 review
0 helpful votes
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I am gone
August 14, 2024

Never have my sizes and takes to long to deliver. Store are sparsely stocked. Canceled my membership.

Date of experience: August 4, 2024
Connecticut
1 review
0 helpful votes
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Always easy
August 14, 2024

Aside from the fact that I spend entirely too much money there. I always get the best deals and love everything I ever buy. Would recommend to anyone. And I have recommended to many friends.

Date of experience: August 4, 2024
New York
1 review
0 helpful votes
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I have been a member for years and the majority of my workout wardrobe is Fabletics. I set a reminder to Skip the month if I don't need any more credits for a while and then when I need some new gear I start back up. Fabletics will send you a reminder to use your credits before they are about to expire but the credits last for quite a long time.

Date of experience: August 4, 2024
New York
1 review
0 helpful votes
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Great customer service
August 14, 2024

Easy to use website great tech support when needed find everything I was looking for

Date of experience: August 4, 2024
District of Columbia
2 reviews
0 helpful votes
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They sell out of everything so damn quick that even if I manage to buy it before it goes, then I can't exchange it if the size is wrong cause all the other sizes will be sold out. Fabletics lost hundreds of dollars of my money because their items sell out too quickly. It's infuriating and completely drove me away from ordering from them ever again. Also, every single one of their items, at least their tops because that's what I tried, run huge. As someone who normally wears a medium I ordered and xs tank top and it was baggy on me. It's ridiculous. But of course when I tried to exchange it for the right size they were sold out of the other sizes so I just had to return it. I'm convinced their whole brand is rage bait.

Date of experience: August 4, 2024
Minnesota
1 review
0 helpful votes
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Not only was I getting endless emails, I had to constantly remember to skip a month if I wasn't wanting to get some clothing which wasn't that great. Out of all the clothing I acquired, only one set of clothing stayed together, the rest I had to stitch back up. I shouldn't have to fix loose stitching on clothing that's marked full price around $100. Subpar quality clothing and exhausting hassle to cancel my membership. Very terrible experience.

Date of experience: August 4, 2024
Utah
2 reviews
0 helpful votes
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Cute, comfortable gear
August 14, 2024

I keep my account active so I can get workout gear whenever I want. They also have great sales from time to time. It's a little expensive and too much clothes if I buy monthly, but I can easily skip the month, but then still buy sale items or new releases if I want something.

Date of experience: August 4, 2024
Illinois
1 review
0 helpful votes
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Awesome
August 14, 2024

Always great service! Everyone ( employees) Always goes above and beyond to make sure we found what we were looking for while making sure we're happy. Will always drive the extra miles for great customer service, never left the Old Orchard store unhappy or disappointed ALWAYS a great experience.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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I live in my Fabletics
August 14, 2024

I literally live in my Fabletics gear. Everything I've purchased is super comfortable high quality and lasts. About 90% of my wardrobe comes from Fabletics.

Date of experience: August 4, 2024
North Carolina
1 review
0 helpful votes
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**Fabletics Review**

Fabletics offers a wide range of high-quality activewear and athleisure that is both stylish and durable. Their inclusive approach, showcasing diverse body types on their website, fosters a healthy body image and makes shopping a positive experience. The monthly membership is worth it for the exclusive deals and new collections, with the flexibility to skip a month if needed. Overall, Fabletics stands out for its commitment to quality and inclusivity.

Date of experience: August 4, 2024