Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The sports bras are true to size and the high level support ones are what I stick with. Great for running and even doing jump rope.
I truly love Fabletic's and their wide variety of athletic wear they offer! The site is very easy to navigate and I love how they show suggestions under each item that match it instead of having to go search for the complete outfit!
By the date of this email, it is apparent that I was on the fabletics site. I went on to skip my member credit. I got the screen that said I was successful, however, 6 days later I was charged and told there must've been an error. This is the 2 nd time this has happened.
I only buy from Fabletics during sale events because, otherwise, I find the products to be a bit pricey. But sales are just common enough for me to buy stuff with the frequency I normally would. Very very very satisfied.
Love the colors and the fit. However, I would wish that the waist part of the fabletics tights would not role down so much that I am always having to pull it up.
Just wish there was a way to control that no matter what size or how much belly fat a person has. Just want my (spear tires) to stay covered with the perfect fit of the tights. 🤣🤣
… by 1-2 day delivery times from Amazon & others, but delivery seemed slow. Everything was correct, in good condition, just seemed to take a while. Other than that, all's well.
The shorts are nice, they had a hole in them the first time they were put on
I enjoy when I get my reminder email at the first of every month to purchase an outfit from Fabletics. I don't worry about fit or quality and find it to be a treat for myself that I look forward to
I love the Southlake Fabletics. The team is always so welcoming and I always make sure to wear my Fabletics gear from head to toe... free advertising... LOL.
My outfits fit perfectly and I constantly get positive comments at work and from family and friends.
Too many emails. I've asked for them to stop and I'm still getting them. Tried using unsubscribe and it tells me it can't find my account (which I canceled). So I guess you have to have an active account to stop getting emails.
I was not happy with the monthly fee that Fabletics charged. It was poorly explained, and I was shocked when the fee appeared in my account. This should be disclosed better during checkout.
The scrubs feel great, but sizing seemed large- will adjust next order. Active wear is cute & comfortable.
Monthly membership too expensive. You end up not saving anything because the monthly price is so high. I love the scrubs but too expensive
Shipping is terrible. Fabletics Customer Service took care of me and refunded the order and my credits but super disappointed in the shipping on my last two orders, this one being the worst.
There is no place on this site to cancel a subscription. You need to remember to skip one month at a time. Also the clothing is poorly sized and doesn't fit well at all. I have yet to "accidentally" purchase something I liked.
Got signed up for a monthly Membership charge, which I was not interested in. Pants seem to be good quality and would have bought more from this site. But, I will not be using this site anymore due to the under handed way in which they do business.
I have ordered and received a few sets of scrubs and just recently ordered another. The size on the tag of the pants said xl which is what I have been ordering and receiving, however it was smaller—possibly a large. The top was fine.
Love the products unfortunately customer service is awful
Only reason I stay a member is nice merchandise at reasonable price but customer service is as bad as anything I've ever seen
I have multiple colors of one item. Upon wearing one color for the first time, the dress ripped due to the area being poorly stitched. I compared it ro the others, and it was visibly different in how it was sewn. I wrote to customer service. They quickly helped me. Got a return label sent to me and a new one was sent out. This was easy and very much appreciated!
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

