Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Francisco E.
Unfollow Francisco E.
Share Review
Report Review

First of all the product is great. Love the shorts. But the membership is a MAJOR RIP OFF. The whole site is perpetually "on sale" but the $60 I paid for the month only allowed me to get 1 item (which has been severely brought down in price. So I'm paying $60 for what a non member is paying less than half for the same product. I should be allowed to use $60 worth when i use a point. DONT GET A SUBSCRIPTION, but DO buy the product when its on sale (all the time).

Date of experience: September 2, 2024
Florida
1 review
0 helpful votes
Follow Mary Q.
Unfollow Mary Q.
Share Review
Report Review

Sporatic
September 12, 2024

I used to really like fabletics as an over all, go to fitness app. I have been a member since the beginning. But now I find that they often do not have my size, the outfits are weird colors and combinations.

Date of experience: September 2, 2024
Ohio
1 review
0 helpful votes
Follow Patrick S.
Unfollow Patrick S.
Share Review
Report Review

I understand the customer base may be more female related, but please make it easier to find men's clothing on app and site.

Otherwise, no complaints.

Date of experience: September 2, 2024
Kentucky
2 reviews
0 helpful votes
Follow Jerrica M.
Unfollow Jerrica M.
Share Review
Report Review

Great for work!
September 12, 2024

I own about 16 pair of fabletics scrubs! These are the best to work in!

Date of experience: September 2, 2024
New Jersey
1 review
0 helpful votes
Follow Nicole T.
Unfollow Nicole T.
Share Review
Report Review

No Response
September 12, 2024

In the process of trying to cancel my membership I was told that I would be transferred to a live agent. This never happened. I waited and wasted my time for nothing to happen.

Date of experience: September 2, 2024
Illinois
1 review
0 helpful votes
Follow Jenni O.
Unfollow Jenni O.
Share Review
Report Review

Awful customer service
September 12, 2024
Updated review

Had 3 separate exchanges. Should have been 2 but they sent me the wrong thing in the exchange. They 'lost' my merchandise all 3 times! Claimed I didn't send it in and then 'found it in the warehouse' gross. I'm a long time Fabletics fan and now I am done.

Date of experience: September 2, 2024

Awful customer serivce
August 11, 2024
Previous review

I had a few exchanges (3) and they lost every single one. Once I gave them tracking info the miraculously discovered them in the warehouse. Awful.

Date of experience: August 1, 2024
Missouri
1 review
0 helpful votes
Follow Elizabeth Y.
Unfollow Elizabeth Y.
Share Review
Report Review

Review
September 12, 2024

I like Fabletics but find that the member credit system does not make sense. Sometimes the Clothes it's fabletics are less expensive if paid for without member credits. I find that frustrating. If a member credit is 59.95, but something is on sale for 23 or 1 member credit, that seems like members with credits are being taken advantage of.

Date of experience: September 2, 2024
DO
1 review
0 helpful votes
Follow Ana G.
Unfollow Ana G.
Share Review
Report Review

Comfy
September 12, 2024

The best quality and comfy gym clothes I love it I'll keep buying here forever

Date of experience: September 2, 2024
New York
1 review
0 helpful votes
Follow Hannah T.
Unfollow Hannah T.
Share Review
Report Review

Comfy and Cute!
September 12, 2024

Love the new Cloud Jersey material. I travel a lot, and I wear my hoodie and jogger sets to the airport every time!

Date of experience: September 2, 2024
Kentucky
1 review
0 helpful votes
Follow Michelle O.
Unfollow Michelle O.
Share Review
Report Review

Have loved Fabletics for years. And since they have come out with the Pureluxe Leggings the love has grown. As a woman with cellulite these smooth my legs & look amazing. And the pockets are a must!

Date of experience: September 2, 2024
Germany
1 review
0 helpful votes
Follow Herman T.
Unfollow Herman T.
Share Review
Report Review

Great product terrible shipping
September 12, 2024
Updated review

I love Fabletics products and I wish that they would stock all of their products in store because buying online is an adventure, the shipping department and the delivery company are not in sink we each other, they do not give updates I had to call several times to inquire about my items. So until this is corrected I will not order anything

Date of experience: September 2, 2024

Shipping process the worst ever
June 13, 2024
Previous review

Let me start by saying your product is made well and I would like to see more sizes available at the store because shopping on line is easy but your shipping partners are the worst's. Every order I've made on line I have had the same experience BAD and it has left a bad taste in my mouth and I haven't made a purchase since my last purchase.

Date of experience: June 3, 2024
Nebraska
1 review
0 helpful votes
Follow Heather W.
Unfollow Heather W.
Share Review
Report Review

Didn't care for any of the fits
September 12, 2024

Bought a bundle pack of bras. The material is not as comfortable as previous purchases. Very suffocating feeling

Date of experience: September 2, 2024
Florida
1 review
0 helpful votes
Follow Rebecca K.
Unfollow Rebecca K.
Share Review
Report Review

Great prices, quality material
September 12, 2024

Great in store experience with Fabletics. You can't beat the pricing & TJ who helped us had the best personality. Give this man a raise & a promotion!

Date of experience: September 2, 2024
Illinois
1 review
0 helpful votes
Follow Genie B.
Unfollow Genie B.
Share Review
Report Review

I like Fabletics because of the many color options and extended sizes. However, trying to find anything on the site is difficult. I feel that shopping on Fabletics would be easier (and I'd probably buy more) if there was 1 selection per style on the main shopping page. Click into that style and then see all the sizes and colors. When scrolling through the main shopping page and continuing to pass the same style but in different colors or sizes while trying to find a different style always makes me disinterested and I end up exiting Fabletics altogether.
If the site was paired down to be easy to glance at or actually kept a shopper in a specific style (bras, tops, bottoms) that would be great.

Date of experience: September 2, 2024
Maryland
1 review
0 helpful votes
Follow Teresa G.
Unfollow Teresa G.
Share Review
Report Review

Limited to no TALLs
September 12, 2024

My 6'5"" tall man loves the produces from this company but it's vey seldom that merchandise in his size is available. Talll with an in seam of 32" or longer if available, sell out and are not stocked in the stores.
We do very much like the items we have successfully purchased in his size.

Date of experience: September 2, 2024
New York
1 review
0 helpful votes
Follow Wer C.
Unfollow Wer C.
Share Review
Report Review

I like their fits and styles but for men there is often a significant lack of color. Only a couple of colors a year are added to their range per item. This results in the fact that men often can only choose between a variety black, blue and grey if the other colors (+/- 2) do not suit them.
It would be great if a larger variety of colors is made available.

Date of experience: September 2, 2024
North Carolina
1 review
0 helpful votes
Follow Krista I.
Unfollow Krista I.
Share Review
Report Review

Shipping and size
September 12, 2024

I feel the sizes are inaccurate. The timing of delivery is way to long

Date of experience: September 2, 2024
District of Columbia
1 review
0 helpful votes
Follow Mitesh K.
Unfollow Mitesh K.
Share Review
Report Review

Customer service has no clue
September 12, 2024

9 or if 19 pieces came. When we called they didn't know how. The person didn't even want to remedy it. Have no idea how and when we will get those items. If we do a return, they will return money for only the pieces we received. What is sad is that they have very good product, just no service

Date of experience: September 2, 2024
District of Columbia
1 review
0 helpful votes
Follow Dale O.
Unfollow Dale O.
Share Review
Report Review

Endless emails even after unsubscribing
September 12, 2024

I am satisfied with the clothes I got. However, I have cancelled my account and unsubscribed from emails because I don't need new workout shorts and tees every month. I have "unsubscribed" several times and each time received confirmation that I have unsubscribed successfully. However, the endless harassing emails never stop and I am continuing to get them. Make. Them. Stop!

Date of experience: September 2, 2024
Michigan
1 review
0 helpful votes
Follow Megan L.
Unfollow Megan L.
Share Review
Report Review

Customer service
September 12, 2024

Quickly and easily correct my return issues and refunded my account.

Date of experience: September 2, 2024