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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Returned Package
September 14, 2024

The representative I spoke with was incredibly kind and very helpful, we were able to get everything figured out. All my questions were answered easily and promptly.

Date of experience: September 4, 2024
Indiana
1 review
0 helpful votes
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Filter system on website never works
September 14, 2024

I always try to filter items so only items in my size come up. But whenever I click on an item, it says my size is sold out. Why would I want it to include items sold out in my size in my search?

Date of experience: September 4, 2024
Florida
1 review
0 helpful votes
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It was a good experience
September 14, 2024

Love the clothes. At the end it was a better option to choose a top and leggings that is fair for 69 dollars.

Date of experience: September 4, 2024
New Mexico
1 review
0 helpful votes
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Pretty good haul
September 14, 2024

Ordered pants and some accessories. Two of the pants were too long, when I tried to exchange for a different size, the app initially let me, then I glitched. I went back in to try and initiate the exchange again, but those two items were all of sudden it eligible for exchange…hmmm. Fanny pack is nice but the pockets on the inside are not sturdy and were stretched out so they don't hold small items well.

Date of experience: September 4, 2024
Massachusetts
1 review
0 helpful votes
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Gym outfits
September 14, 2024

Love Fabletics, the outfits are well made, stand up to many washing and hold firm. My husband also says they look so good with a change of shoes they work for going out as well.

Date of experience: September 4, 2024
Ohio
1 review
0 helpful votes
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Customer Feedback
September 14, 2024

I really like the styles but I think offering sales to non customers most of the time is so frustrating. I would buy a lot more of those sales were given to current members

Date of experience: September 4, 2024
Louisiana
1 review
0 helpful votes
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Hook, line, and sinker.
September 14, 2024

They reel you in with unheard of discounts, my first purchase was phenomenal, but now it's business as usual, nothing is affordable any longer.

Date of experience: September 4, 2024
New Jersey
1 review
0 helpful votes
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I will allow it
September 14, 2024

I like fabletics clothes a lot. They are good quality, comfy, and useful for hiking or for sitting on a plane for 6 hours. I like that there are often sales. However, I've gotten a little weary of the sales since they will typically be sold out of every color and size that I could possibly want. The options for men are limited but they list the items such it seems that there are a lot more colors available; once you click it you find that the color you clicked on is not in stock in any size at all, and you are offered the few colors/sizes that are actually available. I also recently ordered a pair of joggers and unfortunately received an item that was the correct color but with a different color for the drawstring and accents - instead of dark purple on light purple it was neon yellow on light purple which I just could not rationalize keeping.
I like the foray into scrubs. The fit of the men's top seems weird to me, but otherwise they are good quality. Not quite as stretchy or comfortable as figs. Also wish these were on sale more often.
Also, they are trying to make it increasingly difficult to find the skip button. They hide it deep in the membership information so that you have to scroll UP to find where it's hidden. Very annoying and I actually did fail to skip one time after probably missing the very last confirmation click. I don't know, I like the products but am starting to feel like enough's enough.
Returns are very humane and easy which I adore!

Date of experience: September 3, 2024
Illinois
2 reviews
0 helpful votes
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A month for shipping
September 14, 2024

Ordered 5 items and it said it was shipped in a few days and then took a whole month to arrive. The shipping service they use is horrible

Date of experience: September 3, 2024
Ohio
1 review
0 helpful votes
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Great products
September 14, 2024

Great prices, great sale! I've been a member for over 15 years and love everything about Fabletics. Returns are super easy and the employees at my local store are top notch just like the quality of all their items.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Zero help, might as well return
September 13, 2024

I had messaged customer support about my order. I had a promotional order with a bathing suit for $10 and I order an extra bathing suit and some shoes. I returned one of the bathing suits and shoes and kept the bathing suit was interested in keeping. I got charged regular (discounted but not promotional price) for the bathing suit I kept and got refunded $10 for the suit I sent back. I never got a solution to this matter just explanation of what I already knew from customer service. I decided to send back the bathing suit I was going to keep since I was unhappy with not getting the promotional price as advertised.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Excellent
September 13, 2024

Love the help from the employees always great deals.

Date of experience: September 3, 2024
Illinois
1 review
0 helpful votes
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Scrubs-a-holic
September 13, 2024

I like the scrub fabletics; the material of the uniforms were very nice and well made.

The reason that I had to cancel my subscription was because they were too expensive

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Disappointing
September 13, 2024

I use to love Fabletics but my recent experience has been anything but satisfying. There are very few products available in my size so it makes being a member useless!

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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EXCELLENT SERVICE WITH A SMILE!
September 13, 2024

My addiction to this brand has reached epic proportions. The customer service was so on point in helping me get the biggest bang for my buck. They were friendly, helpful, and greeted me with a smile. Customer service unfortunately, seems to be something of the past these days. However, that is not the case with Fabletics. They still continue to provide a Fabulously wonderful customer service experience and for that I am thankful and proud to spend my hard earned dollars here.

Date of experience: September 3, 2024
California
2 reviews
0 helpful votes
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So excited
September 13, 2024

Can't wait for my new drip! Have been waiting to see if they were bringing this style of dress back on the site and lucky me I was able to snag it!

Date of experience: September 3, 2024
Utah
1 review
0 helpful votes
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Inventory!
September 13, 2024

While I was finally able to place an order, it's is very difficult to find something in stock. It's rare that anything is in stock.

Date of experience: September 3, 2024
Illinois
1 review
0 helpful votes
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Will never order from here again
September 13, 2024

The actual clothing products received were very nice. Its the buying experience and customer service that will stop me from ever purchasing again. I ordered something with embroidery. It showed up with the embroidery on the wrong side. When I spoke with customer service they admitted its a known glitch that the picture showing where it would be shows it was wrong. I made my selection the location based on where the picture was showing me it would be. Instead of apologizing and making it right, they offered me 15% off one item in my next purchase. How can a company screw up with a known glitch and think that 15% off one item in my next purchase is making it right? After having to argue my point and not letting it go the best offer I got was 25% off my next purchase. Again, no offer to correct the mistake on the item I had already paid for.
After sharing my frustration with my purchasing experience with others, I'm hearing that this is pretty much what you get with them. It's a crap shoot if you're going to be happy with your purchase, if you're not, good luck because they don't stand behind what they sell.

Date of experience: September 3, 2024
Idaho
1 review
0 helpful votes
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I thoroughly enjoyed the quality of my garments and I appreciate the detail. My only complaint, bc I am impatient, is delivery time. Seems to take a full two weeks to get to me while other places I order from take days. Not sure why? So, my next order I paid extra to see how fast delivery was for $15 more.

Date of experience: September 3, 2024
Oregon
1 review
0 helpful votes
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Great prices
September 13, 2024

Good athleisure gear for a good price with VIP discounts. Good customer service that make exchanges, returns, and troubleshooting easy

Date of experience: September 3, 2024