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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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The customer service and shipping was terrible. The quality of the items was fine, but the zipper on the top is either open or closed. You can't have it partly open or it opens all the way. I will personally never order from Fabletics again.
I shopped online as a member, but was dissatisfied with my experience and the sizing when my items arrive. I canceled my membership and went to return the items (hoping for an exchange), but when I asked for an even exchange was told that the price I originally paid would not be honored because I was no longer a member. How about, instead of some weird pricing scheme, all customers receive the same price like LITERALLY EVERY STORE EVER?
The overall experience was poor enough that I'm no longer interested in the brand, which is a shame.
Also, the employee at the South Hills Village location in Pittsburgh was not helpful and at times was condescending. She kept calling me "hon," as well, which I found to be majorly off-putting as someone who was clearly older than her.
It's not my fault you make your increasingly crappy clothes that you charge too much for overseas.
I would get endless emails for promotions but rarely be able to find my size. The quality of the clothing was good, but the non-sale prices were way too high. You had to buy "credits" each month or remember to request to skip the month, which was just a giant pain. I would regularly purchase stuff if it was just priced fairly all of the time and no sub was needed.
I don't know if I should begin with the horrible product or hidden $70 monthly membership fee?
I ordered pants for my husband thinking how could I lose paying only $20 for pants. Well I lost big time! The pant shrunk and faded after one wash. Oh well they were only $20, right? No. I then was charged about $70 the following month for a membership fee I knew nothing about! Fabletics is a scam!
Difficult to cancel. You get a credit for $59 & some change to discover that credit cannot be split among several items that total $59.
No shorts cost $59, but as a vip you are billed monthly and issued a credit. Items will cost $29 or one credit, your credit costs you $59. That's BS.
I ordered clothes on 8/14 with expedited shipping. Not only did the clothes not arrive within the expedited shipping window. The clothes never arrived after waiting for 3 week. I will never order from Fabletics again, and I will actively recommend that others never order from Fabletics either.
Customer Service was great and kind. Everyone is always so nice.
Good quality and stylish clothes but super weak website. Website is slow, does not work. Unable to search properly or sort or filter categories. Very slow and horrible experience.
Difficult to navigate website to cancel every month. If I forget to cancel or confirm cancel I'm charged a member credit $69. Any of the items we needed were already cheaper than the $69 credit.
When I finally tried to cash in on my member credits each item I added to cart then tried to check out was now out of stock. This happened multiple times in one transaction. But wait there more. Fee shipping. Nope. There's taxes and Tarrif. I have never ordered anything in the US within the US and laid a Tartiff on top of normal taxes. But wait if I pay for something in the store I'm still laying taxes and a tariff. I paid 7.50 intarrif and 8.92 in taxes. Do not buy into this monthly vip membership
Site difficult to navigate, shows lots of stuff as available that isn't. Quality and sizing consistency not great. We have loved some of the men's loungewear and polos, but the rest has not at all been worth the price. Slow delivery and difficult exchange process. We have canceled membership.
I have no issue with the clothing. It's the monthly service that is not working as expected. There is no heads up, i.e. An email, at the beginning of each month about purchasing or skipping the month. (I get multiple daily emails about products, so I know my email is in their system.) But I must put it on my calendar to be able to skip each month, which doesn't necessarily work in a busy schedule. And last month I purchased something in the first five days, using a prior month's charge (and resulting credit to my account) but did not skip and was charged for last month. I will be cancelling this service once I use those credits.
I've purchased multiple things from Fabletics at this point. Usually takes 3 to 4 weeks to get my deliveries, which is pretty sad.
The two sets of scrubs are great. They are comfortable, wash and dry fabulous. I really am impressed with the quality.
Ive been complaining for months that we VIP members havent been shown any love. Well Fabletics has listened and have come up with some great bargains. Problem is they dont have the sizes and inventory to make it successful. So again Fabletics listened but doesn't have the product when they have a VIP sale.
The product is amazing and honestly as long as you are a member it's very affordable. However my only issue is they never have my size (med/large) in tops. They are always sold out in the sets.
I have avoided Fabletics for years because of their membership-based model. I saw a cute romper and decided to place one order. It seems like their prices are completely made up, a pair of shorts from the same exact fabric somehow cost more than the romper?
The "non-member" price for the shorts online was $69, but the tag said $94. I only paid $12 but the quality feels like it should be even less.
Also, one of the items was stolen from the package before it arrived to me. Customer service was good but I won't be ordering again.
I have never had a bad experience with Fabletics! I have been a VIP member from the very beginning and have always been satisfied with the website, merchandise, reliable delivery and returns!
I love Fabletics! Everything I have gotten has great and it also fits perfect. I was skeptical about what size to get since I've lost some weight but I guessed my size right on the money. I also love how the leggings suck in my tummy and also allow me to exercise and be comfortable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members