I've been a Fabletics VIP member since 2021, continuously my orders are delayed due their mailing. This hasn't been a problem until the last few months. I have called Fabletics to complain and was told I should have optioned to pay for expedited shipping, I've never paid for expedited shipping. I've never called Fabletics before in regards to any issues and was extremely disappointed in the call. It should NOT take a package over 2 weeks to arrive at my address that is mailed from California. I've called the shipping vendors and was told due to Fabletics mailing Economy there was nothing that could be done about the delays of my packages. In July a package was 45 minutes from my home in Alabama and then went to New York and then 4 days later returned to my home in Alabama. In September my package was 3 hours away in Mississippi, there were no scans for a week, then the package was in Georgia and finally arrived to my home in Alabama. My packages sit days at a time at a site or go missing for days because they are not being scanned as they travel to my home address. I have had the same mailing address for over 20 years. I've ordered from Temu and Fabletics on the same day & my Temu package arrived 4 days earlier than Fabletics. Temu mails outside of the USA. Due to 4 delayed mailings in a row I'm leaving Fabletics and going to Lululemon. I would rather pay more money for a product and have it delivered in a timely manner than stay with Fabletics where they do NOT care when I receive my package nor do they care I have spent $1,000's with them over the years. I informed the representative on the phone I was extremely disappointed and was going to spend all of my credits and leave Fabletics. They did NOT do anything to keep me as a loyal, longtime customer. I ordered again in on September 26, the order was delayed and mailed on October 4th, this will be the 5th order I've placed that has been delayed. When Fabletics delays an order they should send it expedited mail instead it's mailed Economy again and I don't expect it to arrive within 2 weeks that is a total of 3 weeks to receive an order. Again, Fabletics customer care has declined drastically therefore I'm leaving.

I need to exchange my purchase for smaller size. I started the exchange process, sent my returns and never heard anything. I initiated a chat to which no one showed up to and then received an email asking how they did. How did they do? You mean the person that never showed up? After my second attempt I found out that they did receive my return but because they were out of the product I was exchanging for, it wasn't sent. No effort to even let me know. I finally received a credit to my account (no offer to refund to original payment method). I have been a loyal customer with multiple accounts over the course of 4 years. This isn't the first time I have had issues with orders but this was by far the worst.

I ordered 2 pairs of leggings on the 2 for $24 deal and I wanted to return them to get the shorter option (my bad) and when I did they were out of every single color of shorter leggings except for black. My refund took forever to process and I eventually did get the new leggings. I realized the 2 for $24 deal signed me up for the scam membership after reading one of the promotional emails and when I called to cancel this (because its impossible to cancel on the website) I had to beg and plead with them to cancel it as they offered promotion after promotion to keep me on.

Love most of the products
Some wear out way too fast
It has gotten to be less of a fabulous deal, but, still enough there to make it worthwhile