On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great quality clothing for little ones quick delivery highly recommended
Hello Shawn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your first order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had no problems with my order or delivery. My niece loves all her shoes.
Hello Penny,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Website, cost, shipping, experience was amazing! My son is just unhappy with the shoes and boots :(
Hello Ashlee,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Bought a three pack. Very nice fabric and print. Kid loves them, says they are soft and flexible
Hello Tiffany,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Excellent quality, My children's shoes fit very well
Hello Eubelys,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Hello Mani,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great product exactly as depicted online they were true to size and my grandma daughter simply loves them
Hello Dee,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Easy to order. Great prices. They came very fast. She loves her new boots!
Hello Aarilynn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
It's a lil big but I like it and it's good shape very comfortable nd nice fitting good looking shoe
Hello Brenesha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I usually have a couple of credits by fall, then I order 4-5 pairs for my grandkids for Christmas. Sale prices are great!
Hello Terry,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I only received one pair shoes haven't got the other ones
Hello Anedra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Got a free pair of boots (minus shipping) with no purchase necessary! No obligations
Hello Amber,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Love the boots I bought both time. Fabkids will be my number 1 choose now.
Hello Shelley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It was great and was right on time! Kids loved their boots.
Hello Ashley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered on December 15th never got my order, called to find out why. I got a customer service representative telling me they delivered but it was returned. Then she started telling me about some bull$#*! VIP customer and that I was going to be charged 50$ a month. I never signed up for that. This company is terrible
Hello Cynthia,
Thank you for sharing your experience with your order and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shoes don't work only 1 light up the other is not lighting and no way to change batteries never got to wear them
Hello Tacarra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered 2 pairs of sneakers for my little girl. They are super cute and sizing was spot on. The only real problem was one of the pairs were suppose to light up but only one works the other one dosen't.
Hello Andrea,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have had a subscription for years and I almost always skip the month. The clothes are average quality, and I often just don't have a budget for new things. Sometimes, I forget to skip the month.
With most subscription I don't want I get mad at myself when this happens, but I don't with Fabkids. Those mistakes give me an excuse to buy a few new needed items and since it doesn't expire I can replace things when we absolutely need a few new basics in the house. I usually use up those credits on clearance items. This order I got 2 new outfits for about the cost of one member credit plus shipping.
Hello Nicole,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I don't like when you take out my money then l can't use it. I shouldn't have to contact a higher level of service to resolve my issues. My time is important to me. Don't take out any more of my money until I purchase something.
Hello Samuel,
Thank you for sharing your experience with the charges on your card. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jasmin,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz