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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
How would you rate FabKids?
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great
January 8, 2023

Arrived on time, great quality, true to size. Very happy

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Zaira,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Missouri
1 review
0 helpful votes
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Nice surprise!
January 8, 2023

Did not know what to expect, as this was my first time, ordering from fab kids. Ordered for my granddaughter, and boy was I pleasantly surprised when the order arrived! Great quality, wonderful style, and my granddaughter loves everything!

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Renee,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Canada
1 review
0 helpful votes
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Very cute and affordable
January 8, 2023

My daughter loves her new boots,it's very nice and comfortable to wear.We're looking forward to order more especially when there's a good deal.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Babeth,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Kentucky
1 review
0 helpful votes
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Beautiful products
January 8, 2023

My niece loved both pairs of boots very affordable and comfy

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Narissa,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

Utah
1 review
0 helpful votes
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I bought these for my daughter for Christmas and she loves them! They arrived on time and very nicely packaged. They look to be sturdy and of good quality. The fur is really soft. My daughter is happy so I am happy.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Tanya,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

Utah
1 review
0 helpful votes
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Boots
January 8, 2023

Perfect! The boots are so beautiful and the material is good. My daughter love it!

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Monica,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

California
1 review
0 helpful votes
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Boots
January 8, 2023

They were a perfect fit and I can't wait to purchase more

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Kiara,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Michigan
1 review
0 helpful votes
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Shoe review
January 8, 2023

All the shoes fit the children perfectly. They're so cute in person. Exactly what we wanted.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Ricca,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Montana
2 reviews
0 helpful votes
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Great gifts!
January 8, 2023

I bought some girls boots and boys dragon shoes for gifts and they were huge hits.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Dianne,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Texas
1 review
0 helpful votes
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FabKids Booths
January 8, 2023

My granddaughter love the booths and they're very cute on.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Sarah,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

New Mexico
1 review
0 helpful votes
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Great buy
January 8, 2023

Great last minute gift idea. This is the best for kids of all ages. The hardest part is trying to pick a style

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello David,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

West Virginia
1 review
0 helpful votes
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Great service, prices, and variety!
January 8, 2023

I love FabKids! The prices are great, the styles are so different and unique, service is great, and not to mention the quality of the product!

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Carrie,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Minnesota
1 review
0 helpful votes
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Love love love
January 8, 2023

Great! Experience was easy informed and I was happy with my purchases!

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Nomi,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Nebraska
1 review
0 helpful votes
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Cute
January 8, 2023

Very cute and sparkly much better in person didn't take long to receive

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Sarah,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Oklahoma
1 review
0 helpful votes
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Debit card
January 8, 2023

They keep trying to take money off my card after the purchase was completed.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Jennifer,

Thank you for sharing your experience with the charge on your debit card. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Arkansas
1 review
0 helpful votes
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Poor
January 8, 2023

Not what I expected, boots tore after o e day of wearing.!
The shoes were to big I got a size 2 that is what she wears and the wear more like a size 4or 5 they were huge

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Kathy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Oregon
1 review
0 helpful votes
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Cat boots, and unicorn boots
January 8, 2023

I was very satisfied they arrived in a timely manner, and they were beautiful. My granddaughter loved them.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Sheryl,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Missouri
1 review
0 helpful votes
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.
January 8, 2023

I never received the order…………………………………………………………………………..

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Shae,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Pennsylvania
1 review
0 helpful votes
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Shoes to big
January 8, 2023

Shoes to big for my kids. And the Velcro isn't the best on them either.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Amber,

Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Illinois
1 review
0 helpful votes
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Never received product
January 8, 2023

I haven't received my order this is the second time it's said delivered that I haven't gotten it yet.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Kirstyn,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary