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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Christmas present for my grandson and he was so happy with the clothes and tennis shoes.
7 year old wears size 1 and I purchased sized 1 and it fit perfect. Sizing is correct.
Hello Calina,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
They recently charged me $297 that I was completely unaware that when you buy things you automatically get set up with there membership where they take a yearly membership charge plus charge you once a month. Buyers beware
Hello Brittany,
Thank you for sharing your experience with a charge and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love their clothes and shoes for both my kids age 8 and 10. They can be a little pricy but have good sales all the time where can get good shoes and clothes
Hello Kristin,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At FabKids, we try our best to provide the best service and unique style at an affordable price!
Best,
Mary
I purchased 2 pairs of boots for my daughter for Christmas. One pair was light up boots when they arrived only 1 shoe lit up. Exchange process is difficult if you do not have access to computer or printer.
Hello Julia,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered 4 pairs of shoes for my 2 1/2 year old grandson and they were a HUGE hit! He is not a fan of wearing shoes and he doesn't want to take his Dino-light shoes off. They are high quality and obviously very comfortable on him. My son asked me where I bought them because every parent in play group wants to order some!
Hello Kymberly,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
My daughter lived the shoes, but one shoes lights didn't work. The amount of time it takes to send them back and get new ones shipped was much too long.
Hello Emily,
Thank you for sharing your experience with the shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Overall I just love this site! It has many options!
Hello Erika,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
My daughter loved them. They was the prefect fit. She says they are very comfortable and prefect for the cold weather.
Hello Lacreasha,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The shipping process was a disaster! The shipping company they use is a 3rd party company and definitely did not meet standards nor correct timing as scheduled...
Hello Emily,
We value the comments you made about our shipping method. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
So many scam websites out there. This is not one of them. Emails kept me up to date, order was shipped on time, order was perfect.
Hello Kathie,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I got a larger size than needed and the leggings were sooooo small it was ridiculous...i could not return because of return/credit would have ended up with nothing so had to donate then. VERY DISATISFIED!
Hello Caryn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My granddaughter was extremely happy with her gift from fabkids.
Hello Melonie,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I bought 3 pairs of boots and my children love them. One wants to wear them all the time. They are happy with them.
Hello Katherine,
Great feedback on our products! We sincerely appreciate it and we’re always happy to hear that our members are happy!
Best,
Mary
I ordered a pair of boots size 6 for my daughter. When they arrived, my 7 1/2 sized foot easily fit into them. The stated size did not seem to match up with the actual size of the boot.
Hello Stephanie,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've been shopping with Fabkids for my 3 granddaughters since they were born. (Now they're 7,6 & 4y/o). They are always stylish!
Hello Jerrene,
Thank you for the feedback! We're so glad that everything worked out for you. At FabKids, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Very easy. Very good quality into shoes that I have bought. Shipping was very fast for normal shipping. Overall I give it five stars
Hello Jessica,
We are glad you are enjoying our products and shipping timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The prices are great but the stock is limited. I have had trouble 2 or 3 times placing an order where it shows me a product and size is Available, allows me to add to chart but will not let me check out to purchase.
Hello Nickesha,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I enjoy shopping with Fabkids for my daughter. I find great deals and the delivery estimated time is perfect, and sometimes it can arrive sooner, but overall I love it.
Hello Clara,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I brought my online order into a bricks and mortar store and even though the inventory was out of the original item, the sales representative worked with me to find an alternative and helped me navigate the process. It was an amazing experience!
Hello Kami,
Thanks a lot for the feedback. FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hanna,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz