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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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They are deducting money from my credit card without me making any purchase
Hello Sarah,
What an awesome review! We are grateful to hear your honest feedback about our merchandise. Members like you always inspire us to do our best. And so it becomes our prime duty to keep our members satisfied. Have an awesome day!
Best,
Bonnie
We have ordered a couple of times and so far when the shoes come, one of the lights on the shies is dead already. I'm paying for them both to work not one. Not happy!
Hello Michael,
We appreciate you taking the time to share your feedback about our merchandise. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Sandals fell apart after a month or so of use. Waste of money
Hello Jessica,
Thanks for writing a review about our merchandise! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I have been ordering from Fabkids for a couple years now and the selection gets better and better each month. They have multiple price points that is perfect for any budget. The quality is great. I've never had an issue with my daughter playing too hard. The leggings are heavy quality stretch fabric.
Hello Miranda,
It’s great to read your feedback about our merchandise and pricing. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
No arrived my order never. Resolution please. Thank you
Hello Karine,
We appreciate you taking the time to share your feedback about your order. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I ordered a pair Iof shoes for my grandson that lit up when he walked. I got the shoes but one of them didn't light up. I tried to do a return they wanted me to foot the bill for shipping, after a bad review they gave me a shipping label. Instead of sending a pair shoes that actually lit up they gave me a store credit minus the shipping. If I wanted the shoes I would have to reorder them add what I was short from the store credit (return shipping) and pay for shipping again. I could understand making me pay for shipping if the mistake was on my end, but they sent a defective shoe (didn't light up). I suspect that this was going to be an ongoing problem so I chalked the $40.00 to a loss and refuse to use fabkids again.
Hello Marse,
Thank you for writing a review about our merchandise and return process. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
There shoes are not the best quality but are a great price, the clothes are great and are really cute & stylish, I think the points system should be revisited for the website. The customer service is also very good for any issues
Hello Onjalique,
Thank you for writing a review about our merchandise, pricing, and Member Services! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Not much as far as supply and choice. Prices are a little higher than my other choices for children's clothing.
Hello Anitra
We appreciate you taking the time to share your feedback about our merchandise selection, the monthly credits, and our pricing. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I had no idea that this was a membership. After buying 2 items at a great price, I received notice that they charged my credit card $50 that I had not approved.
Hello Adva,
Thanks for writing a review about our membership and our pricing! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Who gives this company stars when it continually takes money from your bank account? Regardless of whether you spoke on the phone and canceled the membership? Then when I asked for a refund I was told sorry you must use the "credits" on your account. Sorry hun, but that's my MONEY, not damn credits! This conversation was over three months ago: checking my bank statement you've given me $199 in credits. I don't where this company is based but reporting you to the BBB because this is deplorable. Your reviews can not be actual reviews of customers because there is no way. The product of your shoes is less than that of Walmart. The clothes are less than that of Kmart which is now closed. The bottom line, I want my "credits" refunded back to my bank account.
We like the shoes we purchased, they look and fit great. However, the lights are already burned out, and the shoes are already starting to fall apart. We would not recommend these as everyday hoes, maybe special occasions. Great prince.
I'd watch ordering from this site.
I only went on to order my daughter two pairs of sandals and now they are charging me $50 for the month since I didn't skip or order anything.
Ridiculous, why can't you just order and be on your way!
I have tried to cancel, but I keep getting charged. The lady said as long as I have money in that account I have to spend that exact amount before they will cancel my membership and quit charging me. If they don't quit charging me, there will always be money in my account. That does not even make sense. My grandkids don't even like the clothes. The colors are awful for some things. I may have to sue to get them to cancel. Then should I try for refunding my money? I guess I can dream...
Buckle broke on shoe,(first time wear the shoe) quality was very poor
Hello Pamela,
We appreciate you taking the time to share your feedback about the merchandise. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Quick delivery arrived just in time for my daughter's birthday party. Excellent quality.
Hello Nicole,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I love the shoes I got to my son. You can see that is high quality.
Hello Suelen,
Thank you for the kind words that you've said about our products! We are always inspired by giving you unique styles, and high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
Love the shoes they where beautiful colors n what I was looking for will be purchasing more soon
Hello Rosie,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
Purchased 4 pairs of sandals and was impressed with the quality of items, my daughter loves them!
Hello Katie,
Thank you for taking the time to share your awesome review! We’re glad your daughter is enjoying her sandals! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Honestly the only reason I had my subscription as long as I did was because I forgot to cancel a few months and had a credit I needed to spend. The quality of clothing was poor, and the designs have gotten uglier and uglier. Nothing ever fit my kids right and never matched up with the same sizes of other name brand clothing. Same with the shoes. Nothing fit to the correct size, it was always much bigger.
Hello Andrea,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mariela,
Thank you for writing a review about our monthly Member Credit. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie